Google reviewers rate LiveWire Electrical 4.9 out of 5 based on 466 reviews, with the owner responding to 84% of feedback. Customers frequently praise the company for punctuality, clear communication, and fair pricing during services like EV charger installations, panel replacements, and emergency repairs. However, several low-star reviews describe a pattern of missed appointments, unreturned calls, and delayed responses, particularly regarding scheduling confirmations and follow-up on pending estimates.
Google rating: 4.9 out of 5 from 466 reviews (96% five-star).
Reviews on this page: 466 Google reviews (436 with written comments, 24 with photos).
Owner responses: the business replied to 84% of reviews.
Most recent review: November 11, 2026.
Service: Outdoor Lighting Installer serving Charlotte, North Carolina.
Data from Google, last updated November 13, 2026.
Star ratings
466 Google reviews we collected
4.9of 5
5 stars44696%
4 stars41%
3 stars20%
2 stars10%
1 star133%
Praise vs complaints
Phrases our text analysis found in 436 written reviews
97%praise
Praise1,01597%
Complaints323%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response28427%
Staff & attitude19218%
Would recommend17817%
Quality & results15415%
Price & value11611%
Communication747%
Honesty & trust495%
What customers talk about
We read 436 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…ing, including the outlet powering our refrigerator, Bobby responded right away and understood the urgency of the situation.…”
“Bobby was a no-show for 3 of those days and never communicated with me that he wasn't coming.”
“It's hard to find someone who is not only skilled and knowledgeable, but also genuinely responsive and dependable.”
“…duled commercial appointment without any communication is incredibly unprofessional, especially when other people's time and project schedules are inv…”
“We are extremely grateful for his help and highly recommend Bobby and LiveWire to anyone in need of electrical services.”
“I would not recommend relying on Bobby for time-sensitive electrical work.”
“Bobby did an excellent job installing my Tesla EV charger.”
“This is by far the absolute worst experience I have ever had getting any kind of install done.”
“The installation was clean, efficient, and completed at a fair price.”
“Arrived when he said he would and didn't over charge.”
“His communication was excellent, he arrived quickly, and he efficiently diagnosed and fixed the problem.”
“After hours of waiting and receiving absolutely no communication, I finally texted him at 2:29 PM to let him know I had found another electrician due…”
“He was timely, transparent regarding the project, and knowledgeable.”
People customers mention
Bobby111 reviews
Duke10 reviews
Tesla10 reviews
Energy9 reviews
Lynn4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Responsive and showed up when scheduled. Fast turnaround and a creative solution for the installation. Will definitely use their services again.
10/2026: We had our panel replaced to correct some work performed by another contractor. Bobby from LiveWire did all the work and fixed the issues caused by others. He did a complete job and even cleaned up the labeling along with debris from the replacement. Excellent work completed in timely fashion.
Response from the owner · 2 years ago
Thank you for your positive feedback, Keith! We're thrilled to hear that you found our service responsive as well as punctual, and appreciated our creative approach to installation. We look forward to working with you again in the future!
Dawn Leach2 reviewsiTotal number of Google reviews Dawn has written across all businesses on Google Maps, not just this one.
Outstanding Service! What could have been a stressful situation turned into a great experience thanks to Bobby from LiveWire. When half the outlets in our home suddenly stopped working, including the outlet powering our refrigerator, Bobby responded right away and understood the urgency of the situation. His communication was excellent, he arrived quickly, and he efficiently diagnosed and fixed the problem. It's hard to find someone who is not only skilled and knowledgeable, but also genuinely responsive and dependable. We are extremely grateful for his help and highly recommend Bobby and LiveWire to anyone in need of electrical services.
Price assessment: Reasonable price
Response time: 0–1 hr
Suresh4 reviewsiTotal number of Google reviews Suresh has written across all businesses on Google Maps, not just this one.
Bobby did an excellent job installing my Tesla EV charger. He was professional, efficient, and made sure everything was installed perfectly. Highly recommend his service!
Response from the owner · 3 weeks ago
Thank you for the review! It was great working with you.
Linsey Banks3 reviewsiTotal number of Google reviews Linsey has written across all businesses on Google Maps, not just this one.
Bobby was awesome! We called at 8pm and he came the next day before 10am. Our wall switch had a burn and he was able to replace it within a few minutes! Such a relief and such fast response! Highly recommend!
Price assessment: Great price
Price: $1–500
Services: Electrical outlet & switch repair
Response time: 0–1 hr
Richard bradfordLocal Guide · 17 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
I spoke directly with Bobby on Tuesday, September 29, regarding an electrical project for US Bank. He was initially very kind and friendly and asked me to text him the project details. We agreed that he would complete a diagnostic visit on Thursday, October 1, before 10:00 AM.
Unfortunately, that was where the positive experience ended.
I texted Bobby at 9:13 AM on the scheduled day to confirm his ETA. No response. After he missed our agreed-upon appointment, I attempted to call him multiple times, but received no answer, and his voicemail was full. I even texted him to let him know his voicemail was full. Still nothing.
After hours of waiting and receiving absolutely no communication, I finally texted him at 2:29 PM to let him know I had found another electrician due to his unresponsiveness.
Interestingly enough, Bobby responded immediately with, "Thanks for letting me know."
Apparently, communication wasn't the issue until it came time to acknowledge that he had lost the job.
I understand that schedules change and unexpected things happen, but a simple text or phone call would have gone a long way. Missing a scheduled commercial appointment without any communication is incredibly unprofessional, especially when other people's time and project schedules are involved.
Very disappointing experience. I would not recommend relying on Bobby for time-sensitive electrical work.
Response from the owner · a month ago
Richard thank you for your kind review. This is not accurate at all. My exact words to you was “I will try to make it out there by 10”. You should go back and read our text messages. We never agreed on a set time. This was not a schedule appointment like you state in your misleading review. I had someone scheduled in front of you that morning and you were the second customer on my schedule. I can not give exact times unless you are the first stop of the day. If you wanted the first appointment of the day we would need to put you on the schedule a week out and you would have to wait. . I was in a basement working with little service. I replied to you as soon as I completed my morning appointment. I generally do not work for third party vendors but agreed to go out and look at your project to help your customer. This was not even a billable job. You asked me to look at it because your previous electrician did a terrible job. This was a courtesy to you because you were out of state.
catherine stewart1 reviewiTotal number of Google reviews catherine has written across all businesses on Google Maps, not just this one.
Bobby with LiveWire was wonderful! My electrical outlet was making noise and sparking. He retuned my phone call within a few minutes and came out asap. He was quick and very knowledgeable. I would absolutely highly recommend and use again!
Price assessment: Reasonable price
Services: Electrical outlet & switch relocation
Katherine Wagner6 reviewsiTotal number of Google reviews Katherine has written across all businesses on Google Maps, not just this one.
Bobby was great to work with for our panel replacement! He was timely, transparent regarding the project, and knowledgeable. I’d highly recommend Bobby and LiveWire for all electrical needs.
Yashodhan Kulkarni2 reviewsiTotal number of Google reviews Yashodhan has written across all businesses on Google Maps, not just this one.
Bobby from LiveWire Electrical did an excellent job installing my Tesla Wall Connector. He was professional, knowledgeable, punctual, and took the time to explain everything clearly. The installation was clean, efficient, and completed at a fair price. It’s clear he knows his craft and takes pride in his work. I highly recommend Bobby and LiveWire Electrical for any electrical projects, especially EV charger installations.
Price assessment: Great price
Price: $1,000–1,500
Kyle Jarvis8 reviewsiTotal number of Google reviews Kyle has written across all businesses on Google Maps, not just this one.
Bobby was awesome, fast and affordable!! Upfront about pricing and available next day! Would gladly use him again
Response from the owner · 8 months ago
We are glad Bobby was able to provide quick service and clear pricing while getting the job done promptly. Thank you, Stacy, for your support and for sharing your experience.
