Hearing aid store · Mesa, AZ · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%95+60.4Reliability 28%94+26.5Replies to reviews 8%100+8.2Experts Score= 95Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 24 test prepiPosition by Experts Score among all companies we track in this category. · better than 65%
4.9★★★★★277 Google reviews · 24 photos
96%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Livingston Hearing Aid Center 4.9 out of 5 based on 277 reviews, with the owner responding to all feedback. Customers frequently praise the staff’s punctuality, thorough communication, and helpful explanations regarding hearing aid options and care. Many appreciate the availability of financing and the attentive, patient nature of the service. One low-star review criticized the failure to provide advertised ear wax removal and repair services, alleging a disconnect between scheduled appointments and actual treatment received.
Google rating: 4.9 out of 5 from 277 reviews (96% five-star).
Reviews on this page: 277 Google reviews (163 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 28, 2026.
Service: Test Prep serving Mesa, Arizona.
Data from Google, last updated October 29, 2026.
Score profile vs other test prep
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
This companyTest Prep median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Livingston Hearing Aid Center: 95/100 on this factor. Category median: 94.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Livingston Hearing Aid Center: 94/100 on this factor. Category median: 95.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Livingston Hearing Aid Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Livingston Hearing Aid Center: 100/100 on this factor. Category median: 67.A
100
Bar = this company · dark tick = category median.
Star ratings
277 Google reviews we collected
4.9of 5
5 stars26696%
4 stars93%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 163 written reviews
98%praise
Praise24298%
Complaints52%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10342%
Quality & results4317%
Would recommend3815%
Communication3313%
Speed & response187%
Price & value62%
Honesty & trust62%
What customers talk about
We read 163 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She’s very patient and thoroughly explains what to expect from your hearing aids and how to care for them.”
“Joann Pilcher is very thorough, knowledgeable and professional.”
“One of my ear buds, on my veteran issued hearing aids was damaged.”
“I would highly recommend Livingston for your hearing aid needs.”
“She took the time to really explain hearing loss, the effects, and how hearing aids help.”
“Welcoming, ready to listen patiently ,kind and efficient.”
“I felt like we got a way better idea of what was going on with my hearing and can now take steps to slow cognitive decline.”
“She is worth every penny!”
“Honest, thorough, and obviously passionate about ensuring that her patients maximize their hearing potential.”
People customers mention
Pilcher20 reviews
Joann9 reviews
Aids8 reviews
Specialist4 reviews
Joanne4 reviews
Johnson4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
SSharon2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 hours ago★★★★★
Joann is amazing! Truly interested in doing the best she can to provide the very best hearing possible for her patients. She’s very patient and thoroughly explains what to expect from your hearing aids and how to care for them.
SSharon4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
Jason at Livingston Hearing Aids was very patient and knowledgeable in helping find the best hearing aids to meet my needs. I had worn another brand of hearing aids for ten years. My new Starky hearing aids are so much better. I love the feature where they are paired with my cell phone. I would highly recommend…
JJames1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Livingston Hearing Aid Center are phenomenal. Angela at the front desk was so nice and friendly. Joann the audioligist was terrific. She took the time to really explain hearing loss, the effects, and how hearing aids help. Livingston was a great choice. Highly recommended!!
FFrank3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
Joann Pilcher is very thorough, knowledgeable and professional. Highly recommend Livingstons.
LLinda5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
Joann Pilcher is a great audiologist. She takes you through every detail of your hearing aids to be sure they are perfectly suited for you. I highly recommend this company for anyone who’s experienced hearing loss.
AAlice7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Getting my first hearing aids was a great experience. Their price was better than my ENT. Received great service and all questions covered and then some! Financing was available for what my insurance didn’t cover and was an easy process. Highly recommended!!
Joann is amazing! Truly interested in doing the best she can to provide the very best hearing possible for her patients. She’s very patient and thoroughly explains what to expect from your hearing aids and how to care for them.
Response from the owner · 2 months ago
Sharon, thank you for taking the time to give Livingston Hearing Aid Center a 5-Star Google review. We are delighted to learn about your positive experience with Joann from our Mesa team. We look forward to seeing you again soon! -Team Livingston
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Sharon Weiss4 reviewsiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Jason at Livingston Hearing Aids was very patient and knowledgeable in helping find the best hearing aids to meet my needs. I had worn another brand of hearing aids for ten years. My new Starky hearing aids are so much better. I love the feature where they are paired with my cell phone. I would highly recommend Livingston for your hearing aid needs. Outstanding service!
Response from the owner · a year ago
Sharon, thank you for taking the time to give Livingston Hearing Aid Center a 5-Star Google review. We are delighted to learn about your positive experience with Jason and our Mesa team. We appreciate you recommending us! -Team Livingston
J
James Bridgford1 reviewiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Livingston Hearing Aid Center are phenomenal. Angela at the front desk was so nice and friendly. Joann the audioligist was terrific. She took the time to really explain hearing loss, the effects, and how hearing aids help. Livingston was a great choice. Highly recommended!!
Response from the owner · a day ago
James, thank you for taking the time to give Livingston Hearing Aid Center a 5-Star Google review. We are delighted to learn about your positive experience with Angela and Joann from our Mesa team. We appreciate you recommending us! -Team Livingston
F
Frank Werner3 reviewsiTotal number of Google reviews Frank has written across all businesses on Google Maps, not just this one.
Joann Pilcher is a great audiologist. She takes you through every detail of your hearing aids to be sure they are perfectly suited for you. I highly recommend this company for anyone who’s experienced hearing loss.
Response from the owner · a week ago
Linda, thank you for taking the time to give Livingston Hearing Aid Center a 5-Star Google rating. We appreciate it! -Team Livingston
R
Rick MelicharLocal Guide · 244 reviewsiTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
Getting my first hearing aids was a great experience. Their price was better than my ENT. Received great service and all questions covered and then some! Financing was available for what my insurance didn’t cover and was an easy process. Highly recommended!!
Response from the owner · a week ago
Alice, thank you for taking the time to give Livingston Hearing Aid Center a 5-Star Google review. We are delighted to learn about your positive experience with our Mesa team. We appreciate you recommending us! -Team Livingston
Y
Yonnine Larry2 reviewsiTotal number of Google reviews Yonnine has written across all businesses on Google Maps, not just this one.
Livingston hearing aid center are great. I called them crying from frustration and at my wit's end with my hearing aid issues. Joann and Angela were empathetic and cared about getting my hearing issues resolved. I will be forever thankful.
Response from the owner · a week ago
Thank you for taking the time to give Livingston Hearing Aid Center a 5-Star Google review. We are delighted to learn about your positive experience with Joann and Angela from our Mesa team. Happy we were able to resolve your hearing issues and we look forward to seeing you again soon! -Team Livingston
L
LaVonne Hawking3 reviewsiTotal number of Google reviews LaVonne has written across all businesses on Google Maps, not just this one.
Excellent support, care and compassion from my first visit. Do not feel like I am a number. Highly recommend
Response from the owner · a week ago
LaVonne, thank you for taking the time to give Livingston Hearing Aid Center a 5-Star Google review. We are delighted to learn about your positive experience with our Mesa team. We appreciate you recommending us! -Team Livingston
G
Geoffrey Kiganka1 reviewiTotal number of Google reviews Geoffrey has written across all businesses on Google Maps, not just this one.
