Analyzing 8,161,5218.2M ReviewsFor 23,08023.1K Experts

LIVskin Medspa | Laser logo

LIVskin Medspa | Laser

Medical spa · Eden Prairie, MN · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%81+11.5Replies to reviews 7%91+6.4Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#93 of 151 medical spasPosition by Experts Score among all companies we track in this category. · better than 39%
4.9 ★★★★★ 287 Google reviews · 10 photos
98%five-star reviews
4.95★last 12 monthsAverage stars on reviews from the last 12 months only.
0.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
56%reviews answered by the owner
Sep 2026latest review
📞 Call (952) 236-1112Request a call backWebsite ↗

LIVskin Medspa | Laser at a glance

Google reviewers rate LIVskin Medspa 4.9 out of 5 stars based on 287 reviews, frequently praising the professional and relaxing nature of facial and injection services. Clients often highlight the staff's attentiveness, knowledge, and willingness to listen to specific needs without pressure. However, a few low-star reviews criticize the pricing as expensive and note that some new clients felt the environment was unwelcoming or that front desk staff were rude.

  • Google rating: 4.9 out of 5 from 287 reviews (98% five-star).
  • Reviews on this page: 287 Google reviews (211 with written comments, 1 with photos).
  • Owner responses: the business replied to 56% of reviews.
  • Most recent review: September 17, 2026.
  • Service: Medical Spa serving Eden Prairie, Minnesota.

Data from Google, last updated November 2, 2026.

Score profile vs other medical spas

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

Satisfaction94Reliability94Craft & service100Value81Momentum100Replies to reviews91Satisfaction: 94 (median 95)Reliability: 94 (median 93)Craft & service: 100 (median 100)Value: 81 (median 100)Momentum: 100 (median 100)Replies to reviews: 91 (median 79)
LIVskin Medspa | LaserMedical Spas median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.LIVskin Medspa | Laser: 94/100 on this factor. Category median: 95.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.LIVskin Medspa | Laser: 94/100 on this factor. Category median: 93.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.LIVskin Medspa | Laser: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.LIVskin Medspa | Laser: 81/100 on this factor. Category median: 100.A
81
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.LIVskin Medspa | Laser: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.LIVskin Medspa | Laser: 91/100 on this factor. Category median: 79.A
91

Bar = this company · dark tick = category median.

Star ratings

287 Google reviews we collected

  • 5 stars28198%
  • 4 stars21%
  • 3 stars00%
  • 2 stars00%
  • 1 star41%

Praise vs complaints

Phrases our text analysis found in 211 written reviews

  • Praise20599%
  • Complaints21%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1215%
  • Reasonable6074%
  • Overpriced22%
  • Not sure79%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude8541%
  • Quality & results4622%
  • Would recommend3517%
  • Communication2211%
  • Honesty & trust136%
  • Speed & response42%
  • Price & value21%

What customers talk about

We read 211 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “She is knowledgeable in her craft and I am guaranteed a relaxing, rejuvenating facial.”
  • “Always does an excellent job and is very attentive and personable.”
  • “I would highly recommend her for all things that have to do w/your face.”
  • “She listened & made recommendations resulting in the outcome I was hoping for.”
  • “Experienced, honest, and focused on meeting your needs with professional guidance.”
  • “I return because of how great my facialist is and how her and how quickly we connected in conversation.”
  • “…rican woman born and raised in the United States, I've encountered my fair share of mispronunciations and misspellings of my name over the years—Ferna…”

People customers mention

  • Jill 11 reviews
  • Liz 10 reviews
  • Tiffany 9 reviews
  • Jackie 8 reviews
  • Lindsey 8 reviews
  • Taylor 8 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired LIVskin Medspa | Laser for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

Laura4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★

Taylor was wonderful who did my facial. The rest of the experience was not welcoming. I won't go back. Expensive and not welcoming. Nor did they ask if I wanted to rebook anything. I really wanted to ask about Botox and other services but felt like they really didn't care about new clients.

OverpricedHydraFacial
J3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Emily is a fabulous nurse injection specialist. She has great hands and the injections are painless, she is a great listener and understands when I want a natural looking result and never pushes to do more than I’m comfortable with.

Reasonable priceDysport treatment
Autumn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Anet’s facial’s are out of this world. Easy to talk to. Very relaxing. Great memory when it comes to rapport.

Mary7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Had an Epic facial with Jackie, (one of many). She is knowledgeable in her craft and I am guaranteed a relaxing, rejuvenating facial. Highly recommend. Front staff is awesome too.

Reasonable price
Suzanne12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Liz is amazing, does a wonderful facial and massage.The spa is very relaxing!It’s so nice to look forward to!

Reasonable priceHydraFacial
Melanie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jill G. At Livskin Medspa was great! She listened & made recommendations resulting in the outcome I was hoping for.

Reasonable priceLip fillersJUVÉDERM treatmentsDysport treatment

Jobs customers hired them for

JobReviewsCategory typical
HydraFacial32—
Dermaplaning12—
BBL photo facial10—
Dysport treatment9—
BOTOX treatments7—
Lip fillers4—
Massage2—
Chemical peels2—

Compare with

Photos

Customer reviews

4.9 ★★★★★ 287 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Shannon Desmarais2 reviewsTotal number of Google reviews Shannon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jill’s the best! A master and the sweetest soul.

  • Price assessment: Reasonable price
  • Services: Dysport treatment
Response from the owner · a month ago

Thank you so much for your wonderful feedback! We’re so happy to hear that Jill made such a great impression with her expertise and warm, caring approach. We truly appreciate you taking the time to recognize her and share your kind words!

Diane Gray4 reviewsTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Anet was great as usual. She never disappoints!!!

  • Price assessment: Great price
  • Services: Service not listed
Response from the owner · a month ago

Thank you so much for your kind words! We’re thrilled to hear you continue to have such a positive experience with Anet. Your feedback means so much to us, and we look forward to welcoming you back!

Laura Robbins4 reviewsTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Taylor was wonderful who did my facial. The rest of the experience was not welcoming. I won't go back. Expensive and not welcoming. Nor did they ask if I wanted to rebook anything. I really wanted to ask about Botox and other services but felt like they really didn't care about new clients.

  • Price assessment: Overpriced
  • Services: HydraFacial
Response from the owner · a month ago

Laura, thank you for sharing your feedback. We’re sorry to hear that your experience did not leave you feeling as welcomed, valued, and cared for as we would want. We take your concerns seriously and would truly appreciate the opportunity to connect with you directly, better understand your experience, and work toward making things right. To protect your privacy, we won’t discuss any details here, but please feel free to contact Lori Brookes, Senior Director of Operations, at [email protected]. We would be grateful for the opportunity to reconnect with you and rebuild your trust.

Sherry Blohm3 reviewsTotal number of Google reviews Sherry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent facial

  • Price assessment: Great price
  • Services: Dermaplaning
Response from the owner · a month ago

Thank you for the kind review! We are happy to hear you had a 5 star experience with us. We hope to see you again

carol strom1 reviewTotal number of Google reviews carol has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Lindsey is the best of all her procedures . The results are amazing!

  • Price assessment: Reasonable price
  • Services: BBL photo facial
Response from the owner · a month ago

Thank you so much for this glowing review! We are so happy you had a positive experience with Lindsey.

J Page3 reviewsTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Emily is a fabulous nurse injection specialist. She has great hands and the injections are painless, she is a great listener and understands when I want a natural looking result and never pushes to do more than I’m comfortable with.

  • Price assessment: Reasonable price
  • Services: Dysport treatment
Response from the owner · 2 months ago

Thank you so much for your thoughtful review! We’re so glad to hear you had such a positive experience with our team and felt listened to and comfortable throughout your visit. We truly value creating a personalized experience where each guest feels heard and confident in their care. We appreciate you taking the time to share your kind words and look forward to welcoming you back again soon!

Autumn Ruff1 reviewTotal number of Google reviews Autumn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Anet’s facial’s are out of this world. Easy to talk to. Very relaxing. Great memory when it comes to rapport.

Response from the owner · 2 months ago

Thank you so much for your thoughtful review! We’re so glad to hear you had such a relaxing and enjoyable experience. Creating a comfortable environment where you feel welcomed, listened to, and able to truly relax is so important to us. We really appreciate your kind words and are grateful you took the time to share your experience. We look forward to welcoming you back again soon!

Mary Callahan7 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had an Epic facial with Jackie, (one of many). She is knowledgeable in her craft and I am guaranteed a relaxing, rejuvenating facial. Highly recommend. Front staff is awesome too.

  • Price assessment: Reasonable price
Response from the owner · 2 months ago

Thank you so much for your wonderful review and kind recommendation! We’re so glad to hear you consistently have such a relaxing and rejuvenating experience with our team. We truly appreciate your kind words about our staff as well. Creating a welcoming, comfortable experience from the moment you walk through the door is so important to us. Thank you for choosing us and for your continued support. We look forward to seeing you again soon!

Jo Kieffer1 reviewTotal number of Google reviews Jo has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had Bobbi, she was great

  • Price assessment: Reasonable price
  • Services: Service not listed
Response from the owner · 2 months ago

Thank you so much for taking the time to leave us a review! We’re so glad to hear you had such a great experience and felt well cared for during your visit. We truly appreciate your kind words and are grateful you took the time to share your experience. We look forward to welcoming you back again soon!

Rachelle Chapek6 reviewsTotal number of Google reviews Rachelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jill is fantastic!

  • Price assessment: Great price
Response from the owner · 2 months ago

Thanks for the wonderful review! We are happy you had a good experience with Jill!

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