Massage spa · San Angelo, TX · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%84+20.4Value 14%99+14Replies to reviews 7%55+3.9Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 19 reflexologyiPosition by Experts Score among all companies we track in this category. · better than 72%
4.9★★★★★264 Google reviews · 24 photos
97%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate LJ Massage 4.9 out of 5 based on 264 reviews, with the owner responding to 98% of feedback. Customers frequently praise the staff for being professional, punctual, and skilled in providing deep tissue, chair, and Thai massages that alleviate shoulder and back pain. The facility is described as clean, comfortable, and reasonably priced, though some low-star reviews cite issues with inconsistent pressure, unlicensed practitioners, and messy treatment rooms.
Google rating: 4.9 out of 5 from 264 reviews (97% five-star).
Reviews on this page: 264 Google reviews (172 with written comments, 3 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 18, 2026.
Service: Reflexologist serving San Angelo, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other reflexology
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
This companyReflexology median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.LJ Massage Opposite Sam's Club: 91/100 on this factor. Category median: 84.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.LJ Massage Opposite Sam's Club: 84/100 on this factor. Category median: 82.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.LJ Massage Opposite Sam's Club: 99/100 on this factor. Category median: 100.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.LJ Massage Opposite Sam's Club: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.LJ Massage Opposite Sam's Club: 55/100 on this factor. Category median: 40.C
55
Bar = this company · dark tick = category median.
Star ratings
264 Google reviews we collected
4.9of 5
5 stars25797%
4 stars10%
3 stars00%
2 stars00%
1 star62%
Praise vs complaints
Phrases our text analysis found in 172 written reviews
97%praise
Praise11597%
Complaints43%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price545%
Reasonable655%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4941%
Quality & results3731%
Would recommend1714%
Price & value98%
Speed & response54%
Communication11%
Honesty & trust11%
What customers talk about
We read 172 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I highly recommend massage therapist Celine; her technique is professional and precise, with just the right amount of pressure.”
“Wonderful experience will 100% go again felt amazing”
“It was the worst massage I’ve ever had, and the person had no idea of actual massage techniques.”
“…l at rehabilitating patients suffering from shoulder and back pain, l highly recommend them to anyone dealing with these issues-you will certainly tha…”
“It was an amazing experience, highly recommended if your wanting a great message in a relaxing environment with reasonable pricing.”
“…arriving at LJ, the front desk manager inquired about my symptoms and promptly arranged for a therapist to perform a Thai massage Although there was s…”
“90% of their licenses on the wall are fake which explains it.”
“This establishment, highly rated by the public, is truly trustworthy and worth”
People customers mention
Tom6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
gloria7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I just had had the best massage ever very happy leaving .
Massage therapist was gentle and took her time
Made me feel very comfortable worth the time i would definitely be coming back 10 out 10
Very much needed this massage
Worth the money
Great price
NadineLocal Guide · 47 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very accommodating. Wonderful massages. Rooms can be a bit cold for me. Sweet and professional.
Reasonable price
JASON6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Kevin and Judy are highly experienced massage therapists who excel at rehabilitating patients suffering from shoulder and back pain, l highly recommend them to anyone dealing with these issues-you will certainly thank me for the recommendation.
madi3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Second time here and it felt amazing just like the first time I came. They are all so sweet to. Highly recommend
Linda3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I’d bet this is the best chair massage l’ve ever had; the staff are incredibly welcoming and highly skilled. It’s a great spot-l’ll definitely be bringing friends here.
Tiffany3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Due to prolonged sitting and working at a computer my shoulder pain had recently worsened Upon arriving at LJ, the front desk manager inquired about my symptoms and promptly arranged for a therapist to perform a Thai massage Although there was some slight discomfort during the session, the 60-minute treatment…
I just had had the best massage ever very happy leaving .
Massage therapist was gentle and took her time
Made me feel very comfortable worth the time i would definitely be coming back 10 out 10
Very much needed this massage
Worth the money
Price assessment: Great price
Response from the owner · a week ago
Thank you so much for your wonderful review! We're absolutely thrilled that you had the best massage ever and left so happy — and that your therapist was gentle, took her time, and made you feel so comfortable. A 10 out of 10 and knowing you'd definitely be coming back means the world to us. We're so glad it was worth your time and money.
We look forward to welcoming you back for another much-needed and amazing session soon!
Angela Draper2 reviewsiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Wonderful experience will 100% go again felt amazing
Price assessment: Reasonable price
Payment method: Debit card
Response from the owner · 3 weeks ago
Thank you so much for your wonderful review! We're absolutely delighted that you had a wonderful experience and felt amazing — knowing you'll 100% go again means the world to us.
We look forward to welcoming you back for another amazing session soon!
Nadine PratherLocal Guide · 47 reviewsiTotal number of Google reviews Nadine has written across all businesses on Google Maps, not just this one.
Very accommodating. Wonderful massages. Rooms can be a bit cold for me. Sweet and professional.
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you so much for your wonderful review! We're absolutely delighted that you found us very accommodating and enjoyed wonderful massages with our sweet and professional team. We also appreciate your feedback about the room temperature — we'll be sure to adjust the warmth to make your next visit even more comfortable.
We look forward to welcoming you back for another relaxing and warm experience soon!
JASON6 reviewsiTotal number of Google reviews JASON has written across all businesses on Google Maps, not just this one.
Kevin and Judy are highly experienced massage therapists who excel at rehabilitating patients suffering from shoulder and back pain, l highly recommend them to anyone dealing with these issues-you will certainly thank me for the recommendation.
Response from the owner · 3 months ago
Thank you so much for your wonderful recommendation! We're absolutely delighted that Kevin and Judy have made such a positive impact on your shoulder and back pain with their highly skilled, rehabilitative approach. It means the world to us that you trust them so deeply and that you're confident enough to recommend them to others.
We look forward to continuing to support your wellness journey and helping others find relief as well!
madi jacome3 reviewsiTotal number of Google reviews madi has written across all businesses on Google Maps, not just this one.
Second time here and it felt amazing just like the first time I came. They are all so sweet to. Highly recommend
Response from the owner · 3 months ago
Thank you so much for your wonderful review! We're absolutely delighted that your second visit felt just as amazing as your first — and that our team made you feel so welcome with their sweetness. Your high recommendation means the world to us.
We look forward to welcoming you back for many more amazing visits!
Jaelyn Brinley2 reviewsiTotal number of Google reviews Jaelyn has written across all businesses on Google Maps, not just this one.
Thank you so much for your wonderful review! We're absolutely delighted that you had a fantastic massage and found our space very clean and hospitable. That means the world to us.
We look forward to welcoming you back for another relaxing and welcoming experience soon!
Linda M3 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
I’d bet this is the best chair massage l’ve ever had; the staff are incredibly welcoming and highly skilled. It’s a great spot-l’ll definitely be bringing friends here.
Response from the owner · 3 months ago
Thank you so much for your amazing review! We're absolutely thrilled that you had the best chair massage you've ever had — and that our staff made you feel so welcome with their skill and warmth. Knowing you'll be bringing friends here means the world to us.
We look forward to welcoming you and your friends for many more great sessions!
Y. Daisy Berg3 reviewsiTotal number of Google reviews Y. has written across all businesses on Google Maps, not just this one.
Thank you so much for your kind review! We're absolutely delighted that you had a great massage with Judy — she'll be so happy to hear your kind words.
We look forward to welcoming you back for another great session with Judy soon!
Tiffany Jones3 reviewsiTotal number of Google reviews Tiffany has written across all businesses on Google Maps, not just this one.
Due to prolonged sitting and working at a computer my shoulder pain had recently worsened Upon arriving at LJ, the front desk manager inquired about my symptoms and promptly arranged for a therapist to perform a Thai massage Although there was some slight discomfort during the session, the 60-minute treatment provided rapid relief, and the physical discomfort was significantly alleviated for some time afterward. This establishment, highly rated by the public, is truly trustworthy and worth
Response from the owner · Edited 3 months ago
Thank you so much for your thoughtful and detailed review! We're absolutely delighted that our team was able to understand your symptoms and arrange a Thai massage that provided rapid relief for your shoulder pain from prolonged sitting and computer work. It's great that even with some discomfort during the session, the results were significant and long-lasting.
We truly appreciate your trust and your kind words about our establishment's reputation. We look forward to welcoming you back for continued relief and relaxation!
Kayley Garcia4 reviewsiTotal number of Google reviews Kayley has written across all businesses on Google Maps, not just this one.
Thank you so much for your wonderful review! We're absolutely thrilled that you loved your experience — and that you're coming back for sure. That means the world to us.
We look forward to welcoming you again soon for another relaxing and enjoyable visit!
