Customers frequently praise the punctuality, efficiency, and clear communication of the drivers, noting that the team is professional and often provides firm upfront pricing. Positive feedback highlights the ease of scheduling and the respectful demeanor of the workers during junk removal and furniture installation tasks. However, several low-star reviews criticize the management for poor coordination, lack of flexibility with independent contractors, and misleading claims regarding item donations, which led to missed appointments and unresolved service issues.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
The drivers/loaders are awesome. Hard working nice people. The management and internal communication is horrible. They made my experience, except for the drivers, horrible. The poor drivers and customers pay the price for management’s ineptitude. Get your stuff together. I will never use them again.
Good customer communication...and timely
Hi Roberta, thank you for taking the time to review us! We're glad to hear you experienced timely service and clear communication. Thank you for choosing LoadUp!
He was great
Thank you for choosing LoadUp, Marcia!
Movers were on time, efficient and careful.
Thank you for choosing LoadUp, Kathleen!
Don’t use them, they are only a brokers using independent contractors with no flexibility at all. Had a few extra items that we were willing to pay for and they would not let their independent contractors take them. Terrible!!!!
Hi Dave, Thank you for your feedback. We regret to hear that your experience didn’t meet your expectations. We always aim to provide a hassle-free experience, and we apologize for falling short this time. If there’s anything else we can do to help, please reach out to us at [email protected]. Thank you for contacting LoadUp.
In-N-Out quickly with no problems
Thank you for choosing LoadUp, Brian!
The only company of many I spoke with that would give me a firm cost up front. They showed up on time, worked quickly, were very respectful, and did a great job. The cost was also a fraction of the ridiculous amounts that other companies in the space gave us their non-binding estimates. Very happy with this service!
Thank you for the awesome review, Fara! We are glad to hear you had a great experience with the team. We truly appreciate your support. Thank you for choosing LoadUp!
Super efficient, reliable and quick. Took like 5 mins to remove and install a new mattress
Thank you for choosing LoadUp, Drew!
These folks are AWESOME! Don’t go anywhere else!!
Thank you for choosing LoadUp, Diane!
I found these guys online. It was very easy to schedule a pickup, I was given a heads up when the driver was on his way, and was able to talk to him regarding the pickup details. I was given prompt attention and service. I will definitely call them again.
Thank you for the kind review, Jennifer! We’re thrilled to hear you had a great experience with the team. Your support is truly appreciated. We look forward to assisting you again in the future. Thank you so much for choosing LoadUp!