Customers frequently praise the punctuality, efficiency, and clear communication provided by the contracted drivers, noting that pickups are often completed quickly and professionally. However, several reviewers criticize the company for acting as a broker that fails to relay important details to the actual workers, resulting in missed time windows, last-minute cancellations, or unresponsive customer service. Some also expressed frustration with persistent follow-up calls after requesting a quote, though the overall rating remains high.
Google rating: 4.8 out of 5 from 394 reviews (93% five-star).
Reviews on this page: 394 Google reviews (306 with written comments, 10 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: March 5, 2026.
Service: Hauling Service serving Grove City, Ohio.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.8
★★★★★
394 reviews on Google
5★365
4★8
3★5
2★2
1★14
Reviews from Google, shown as published (original wording, unedited).
KB
K BLocal Guide · 22 reviews
★★★★★
These guys stated they'd send a team to help us move. Completely flaked and left us in a significant bind that cost us serious money. This is NOT A JUNK REMOVAL OR MOVING COMPANY - THIS IS A BROKER. They'll tell you they have a team ready and that they'll be showing at the scheduled time when in actuality they shop the deal out and will leave you hanging if no one bites on the job. Oh and they can show up as late as 8pm in their paperwork leaving them working with you til midnight. Who does that??!! Buyer beware. Definitely check out another company.
Response from the owner · 7 months ago
Thank you for taking the time to share your experience. We’re really sorry to hear that this situation left you in a difficult spot, especially when you were counting on help during a move. We understand how stressful that must have been.
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<br>LoadUp operates through a nationwide network of independent contractors (Loaders) who accept jobs through our platform. While this allows us to offer flexible scheduling and coverage in many areas, it also means jobs must be confirmed by a Loader before they’re fully secured. We always aim to communicate clearly and keep customers informed if there are any issues with availability.
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<br>Your feedback about the experience and expectations around scheduling is very important to us, and we’d like the opportunity to look into what happened with your order. Please reach out to our Customer Support team at [email protected]
<br> with your order details so we can review this further and do our best to make things right.
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<br>We truly appreciate you bringing this to our attention.
I called 1 time for a quote and now the will not stop calling me and texting me. Its actually pretty annoying.
Response from the owner · 7 months ago
We’re sorry to hear about the frustration with follow-up calls and texts. That’s certainly not the experience we want for anyone. Please contact [email protected], and we’ll be happy to review your contact preferences and ensure everything is up to date.
Thank you for the kind words! We’re thrilled to hear Jessica provided speedy and professional service—she’ll be happy to know you appreciated her work!
I would use the loader they contracted to pick my stuff up again, he was great! But the company uses too much AI assistance, and did not communicate much of anything I provided to them to the actual loader. Not sure if I’d use them again, but giving 3 stars because I was moving from a rural area which may have made it difficult to find someone. Customer service was also very pleasant and lovely to speak with, but I didn’t receive much resolution from our conversations. They would promise a follow up call or text, and then nothing. I did not get a loader assigned the evening before, which was worrisome because we were moving out of our home we sold so we needed the items picked up. Because of this we had to move everything outside of the house since we were moving out of state so we could not wait for someone. And as a result of their issues communicating with their contractors, our guy had to come back the next day because he didn’t have room for our stuff. They had sent him one picture of the 7 I sent which was literally just a box and a garbage bag. Luckily I was able to communicate directly to the guy doing the actual junk removal!
Response from the owner · 8 months ago
Hi Briana, I sincerely apologize for the communication issues you experienced with our service. At LoadUp, we aim to provide exceptional service to every customer, and it’s clear we fell short in your situation. While unforeseen factors can sometimes cause delays or rescheduling, effective communication is key, and I’m sorry we didn’t meet that expectation. Thank you for sharing your feedback and bringing this to our attention. Please don’t hesitate to reach out to us at [email protected] so we can work toward turning this into a positive experience for you.
