Chiropractor · Spokane Valley, WA · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%98+67.8Reliability 31%98+30.2Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#30 of 158 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 82%
5.0★★★★★143 Google reviews · 4 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Lockhart Chiropractic and Massage five stars based on 143 reviews, noting that the owner responds to 65 percent of feedback. Patients frequently cite chiropractic adjustments, massage therapy, and personalized exercise plans as effective for back, neck, and nerve pain. Recurring themes include the staff's friendliness, efficient scheduling, and transparent communication regarding treatment goals. Reviewers also mention that pricing is competitive and that the clinic focuses on long-term recovery rather than unnecessary appointments. No specific criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 143 reviews (99% five-star).
Reviews on this page: 143 Google reviews (111 with written comments, 3 with photos).
Owner responses: the business replied to 65% of reviews.
Most recent review: October 22, 2026.
Service: Massage Therapist serving Spokane Valley, Washington.
Data from Google, last updated October 25, 2026.
Score profile vs other massage therapists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lockhart Chiropractic and Massage: 98/100 on this factor. Category median: 94.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lockhart Chiropractic and Massage: 98/100 on this factor. Category median: 94.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lockhart Chiropractic and Massage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 73.–
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Bar = this company · dark tick = category median.
Star ratings
143 Google reviews we collected
5.0of 5
5 stars14199%
4 stars21%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 111 written reviews
100%praise
Praise119100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4739%
Would recommend2521%
Quality & results1714%
Speed & response1311%
Honesty & trust76%
Communication54%
Price & value54%
What customers talk about
We read 111 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Melissa's you tube videos for PT exercises have been very helpful as well.”
“She came highly recommended to us for my son that was having a hard time getting neck issues fixed with other chiropractic providers.”
“Lockhart, who is thorough, friendly, and ultimately caring of my health and well-being.”
“She is friendly, fast and probably the best chiropractor I've ever been to.”
“The only chiropractor I've ever been able to trust.”
“We really appreciated that she explained everything she was doing and why and made him feel so comfortable.”
“She is a highly skilled professional, spends time to make sure I am getting what I need, she makes it affordable, and she is just a genuine, kind person.”
People customers mention
Melissa6 reviews
Chiropractor4 reviews
Ashley4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JulieLocal Guide · 71 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Everyone here has been fabulous. I got referred by a friend after a rearend accident and am getting better with the help of massage therapists and Melissa Lockhart. For chiropractic. Melissa's you tube videos for PT exercises have been very helpful as well.. Much appreciation to everyone at Lockhart chiropractic... THANK YOU!😃
ARBLocal Guide · 54 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Melissa is the best!! She came highly recommended to us for my son that was having a hard time getting neck issues fixed with other chiropractic providers. She helped immensely in the first visit. We really appreciated that she explained everything she was doing and why and made him feel so comfortable. He walked…
LindaLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★
Wonderful place made my back and neck feel 100% better. Friendly staff Dr. Lockhart amazing
TamraLocal Guide · 47 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★
Dr. Lockhart is very good. She helped me with a sciatic nerve problem. She is friendly, fast and probably the best chiropractor I've ever been to. Her receptionist is so friendly and efficient too.
DonLocal Guide · 55 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I can't say enough good things about Dr. Lockhart. Not only is she one of the most knowledgeable and highly educated chiropractors out there, but she’s also hands down the best in the region. What I appreciate most is that she’s not in it to keep you coming back for unnecessary treatments. Unlike some chiropractors…
Amy10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Dr. Lockhart and David Wilcox collaborate well in managing my well being and recovery. Blessed to have found such great care and caring people.
Everyone here has been fabulous. I got referred by a friend after a rearend accident and am getting better with the help of massage therapists and Melissa Lockhart. For chiropractic. Melissa's you tube videos for PT exercises have been very helpful as well.. Much appreciation to everyone at Lockhart chiropractic... THANK YOU!😃
Response from the owner · 2 days ago
Thank you for the great review! We work hard to help our patients quickly and efficiently so this is nice to hear!
ARBLocal Guide · 54 reviewsiTotal number of Google reviews ARB has written across all businesses on Google Maps, not just this one.
Melissa is the best!! She came highly recommended to us for my son that was having a hard time getting neck issues fixed with other chiropractic providers. She helped immensely in the first visit. We really appreciated that she explained everything she was doing and why and made him feel so comfortable. He walked out feeling 100 times better than walking in. Thank you Dr. Lockhart!!!
Response from the owner · 8 months ago
Thank you for the fabulous review! We love hearing that we've been able to help and that our service is above and beyond!
Linda ProcopioLocal Guide · 11 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Dr. Lockhart is very good. She helped me with a sciatic nerve problem. She is friendly, fast and probably the best chiropractor I've ever been to. Her receptionist is so friendly and efficient too.
Response from the owner · a year ago
We so appreciate your 5 star review, Tamra! Thank you for letting us know that we were able to help you and do a great job!
Don MurphyLocal Guide · 55 reviewsiTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
I can't say enough good things about Dr. Lockhart. Not only is she one of the most knowledgeable and highly educated chiropractors out there, but she’s also hands down the best in the region. What I appreciate most is that she’s not in it to keep you coming back for unnecessary treatments. Unlike some chiropractors who push endless appointments, Dr. Lockhart focuses on healing you as efficiently and effectively as possible.
I've also had an incredible massage there—the quality is outstanding, and the prices are probably the lowest around. The massages are wonderfully relaxing and truly healing.
To say I recommend Dr. Lockhart and her team is an understatement. If I could give 10 stars instead of 5, I absolutely would.
Response from the owner · a year ago
Thank you so much for the great review, Don! We love hearing that we're doing a fantastic job...hope to see you back soon!
Rob SmithLocal Guide · 17 reviewsiTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
Dr Lockhart is an amazing Chiropractor that truly cares about getting you better. She has over 25 years of experience in her field. I’m very happy to have found her!
Siklitikia PiatkovLocal Guide · 57 reviewsiTotal number of Google reviews Siklitikia has written across all businesses on Google Maps, not just this one.
