Customers frequently praise Lonestar Masonry Repair for professional craftsmanship, accurate color matching, and reasonable pricing on brick, mortar, and chimney projects. Many reviewers highlight the team's punctuality, clear communication, and willingness to provide honest assessments that sometimes avoid unnecessary repairs. However, a few lower-rated reviews criticize the company for high costs relative to perceived work quality, missed defects, and rude driver behavior on the road.
Google rating: 4.9 out of 5 from 127 reviews (95% five-star).
Reviews on this page: 127 Google reviews (115 with written comments, 8 with photos).
Owner responses: the business replied to 78% of reviews.
Phrases our text analysis found in 115 written reviews
98%praise
Praise25698%
Complaints62%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results6625%
Would recommend4718%
Staff & attitude4618%
Price & value4015%
Speed & response3714%
Communication208%
Honesty & trust62%
What customers talk about
We read 115 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Lone Star did an excellent job in matching color And walking the exterior with me to be sure we both identified errors that needed some work.”
“I would strongly recommend Lone Star for any similar repair needs.”
“Foreman was very knowledgeable and walked me through all of the details.”
“Unfortunately your drivers are VERY RUDE with the respect to others on the road.”
“They were good communicators, fair pricing, on time and professional.”
“led Lone Star when I noticed the mismatch, they sent someone out the next day to recheck the color, ordered a different dye, and came out a couple of…”
“I delay in writing this review because I want to be sure that their workmanship holds up.”
“The did what they said they could and were excellent at communication during process.”
“The wall looked fine, we just needed to put in a French drain and a few other diagnostic suggestion to maintain the integrity of the wall.”
People customers mention
Schmear4 reviews
Eric4 reviews
Jose3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Excellent craftmanship and repair work done on my extensive brick and mortar issues. Very reasonable and competitive pricing. Foreman was very knowledgeable and walked me through all of the details. They even applied a seasonal discount I wasn't aware of and cut me a refund check.
Response from the owner · 3 weeks ago
Thank you for the wonderful review! It was a pleasure working for you. We are always striving to deliver quality craftsmanship at a reasonable price.
D
Doris Hanks8 reviewsiTotal number of Google reviews Doris has written across all businesses on Google Maps, not just this one.
I have a 45+ year-old house with brick veneer. Over the years we’ve had some settling cracks that I finally decided to address. The original mortar new was a jet black color that had faded through the years. Lone Star did an excellent job in matching color And walking the exterior with me to be sure we both identified errors that needed some work.
we had several bricks that had split. JR brought some similar colored replacement bricks and blended them into the non-split bricks.
also, our fireplace which also originally had jet black mortar had some mortar joints needing reworked. The repairs looked fine when the team left, but in a couple of days after the motor had dried, it was much lighter than the other mortar joints. I called Lone Star when I noticed the mismatch, they sent someone out the next day to recheck the color, ordered a different dye, and came out a couple of days later to take care of the mismatch.
The crew cleaned up everything very well. I would strongly recommend Lone Star for any similar repair needs.
Response from the owner · 2 months ago
Thank you so much for the wonderful five star review! It means so much to us because unlike other companies all of our reviews are by REAL customers not purchased. It was a pleasure working for you!
K
Kathleen Butts3 reviewsiTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
JR & the crew did an excellent job on repointing the brick work on our house. Even matched the color of the grout. Could not be more pleased with the work that was done. Thank you.
Response from the owner · 3 months ago
Thank you so much for the five star review! It is always our goal to provide quality craftsmanship at a fair price and deliver excellent work.
A
Anthony Ecker7 reviewsiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
A truly great experience from start to finish! They are super friendly and knowledgeable about the brick repair process. Pricing was very reasonable for the scope of work. I had tuck-pointing done and it was completed quickly and correctly. I would highly recommend them to anyone that is needing masonry repairs. See the before and after photo
Response from the owner · 3 months ago
Thank you so much for the 5 star review. It is always our goal to exceed customer expectations,
T
Truman Goodman4 reviewsiTotal number of Google reviews Truman has written across all businesses on Google Maps, not just this one.
Called Lonestar Masonry to look at my retaining rock wall. After he conducting a thorough look at the wall he told us we did not need to replace it. The wall looked fine, we just needed to put in a French drain and a few other diagnostic suggestion to maintain the integrity of the wall. I appreciated his honesty, and saved us thousands of dollars.
Response from the owner · 4 months ago
Thank you for the five star review! Let us know if we can be of assistance in the future.
R
Ross Sanders7 reviewsiTotal number of Google reviews Ross has written across all businesses on Google Maps, not just this one.
