Analyzing 7,286,0577.3M ReviewsFor 20,62620.6K Experts
Customers frequently praise the thoroughness, professionalism, and punctuality of technicians, noting effective communication and reasonable pricing for services like ant treatment and termite inspections. However, several low-star reviews cite significant issues with scheduling reliability, billing discrepancies, and contract cancellations, describing instances of missed appointments, unexpected price increases, and difficulties obtaining refunds after service interruptions.
Data from Google, last updated November 2, 2026.
3,102 Google reviews we collected
Phrases our text analysis found in 2,110 written reviews
How often each topic comes up in the written reviews
We read 2,110 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jesse was extremely knowledgeable kind personable made me feel very comfortable and confident in him from the beginning!”
“, The lady was rude and snobby and basically told me to bad so sad.”
“Deveon was very friendly but also very thorough and spent time spraying, inspecting, taking care of ants, etc….”
“Terrible experience with Mack's pest control and Lookout that caused a terrible client experience.”
“He was accommodating about the changing the time he came and was here on time.”
“First off, company did not do termite report when they were supposed to when I was in the house buying process and almost caused a delay in the process.”
“Chris always communicates well and takes good care of my properties.”
“It's obvious that the office does not communicate with their technicians regarding what services are needed and the technicians do not communicate to…”
“I highly recommend Lookout Pest Control and Dakota.”
“Very disappointing experience — would not recommend.”
“They are dependable, professional and always do a great job.”
“Original person I spoke with to set up pest services lied to me about pricing and that I could give a call back in between services The guy who came o…”
“Reasonable prices and very professional and friendly.”
“riginal person I spoke with to set up pest services lied to me about pricing and that I could give a call back in between services The guy who came ou…”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 3,102 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Christopher did an excellent job. He’s a Keeper
MY TECH WAS DARA TODAY, SHE WAS VERY PLEASENT&PROFESSIONAL... GLAD TOO HAVE MET HER TODAY!
Jesse was extremely knowledgeable kind personable made me feel very comfortable and confident in him from the beginning!! He is an asset to the company!!
Dara was great!
Thank you for the wonderful feedback, Randy! We're glad to hear that Dara provided you with great service. Your satisfaction means a lot to us! Dustin Rush Branch Manager
Deveon was very friendly but also very thorough and spent time spraying, inspecting, taking care of ants, etc…. I feel he did an excellent job!! Thanks, Deveon, for doing your job well!!!
Thank you Dana for the 5 Star review!!! We are so happy to be working with you!!
He was accommodating about the changing the time he came and was here on time.
Rommel has always done a fantastic job!
he covered everything i asked him to do
Thank you for your feedback, Edward. We appreciate you taking the time to share your experience. If there’s anything specific you’d like to discuss, feel free to reach out. Your insights are valuable to us!
Very polite and very knowledgeable.
Dara Was professional, personable, and attention to detail. She reminded me of my service techthat serviced us for years with Mack before she retired. I like Dara lot.
Thank you for your wonderful feedback! It's great to hear that Dara made such a positive impression with her professionalism and personal touch. We appreciate your loyalty and are glad to have her on our team. Your satisfaction means a lot to us! Dustin Rush Branch Manager
Analyzing 7,286,0577.3M ReviewsFor 20,62620.6K Experts