Google reviewers rate Lotus Massage and Spa 4.9 out of 5 based on 93 reviews, frequently praising the clean environment, easy online booking, and reasonable pricing. Customers highlight effective deep tissue massages, facials, and Reiki sessions, noting that therapists listen to specific pain points and provide thorough intake discussions. While most experiences are described as relaxing and professional, a few low-star reviews criticize individual massage quality as underwhelming or express concerns regarding staff adherence to pandemic health protocols.
Google rating: 4.9 out of 5 from 93 reviews (97% five-star).
Reviews on this page: 93 Google reviews (74 with written comments).
Owner responses: the business replied to 1% of reviews.
Most recent review: October 1, 2026.
Service: Spa serving Haverhill, Massachusetts.
Data from Google, last updated October 25, 2026.
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Customer reviews
4.9
★★★★★
93 reviews on Google
5★90
4★0
3★0
2★1
1★2
Reviews from Google, shown as published (original wording, unedited).
JB
Joann Barone3 reviews
★★★★★
I had the most amazing message from Justin. I was having issues with my shoulders and he worked on them for the entire session. That night was the first night in years that I slept without pain. His hands are strong and his knowledge of the body makes for a experience
This was my first experience here and I had a great one! I got a sixty minute massage with Jodi, and it was fantastic! She did a thorough intake and made sure to target my problem areas.
2.5 stars.
Professional, clean environment, online booking platform easy to use- but the massage experience was underwhelming. Maybe it was an off day, but my experience wouldn’t bring me back.
The wonderful reviews drew me here when I was looking to try somewhere new for pain/tightness. I was surprised by how lackluster the service was. The intake form review “discussion” was strangely slow/drawn out- this resulted in only 75 minutes on the table. Overall, the massage felt inconsistent-there were stretches where the therapist’s hands rested on me without applying any pressure at all, and other moments that felt like dead time between techniques, with no actual massage happening-there were no hot stones, or other equipment that would have contributed to that transition space of “nothing happening”. If I had booked energy work, I’d have anticipated less bodywork/touch but this left me feeling disappointed. As someone who gets regular massages, I anticipated more continuous, purposeful work throughout the 90 minute session, priced at $159.
Truly a fantastic massage from Rae. I came in with a migraine and left feeling like a new person. She is one of the best therapists I have been to, hands down.
I had an incredible experience with Tabatha. She introduced me to Reiki and I loved it so much that I then had to book a facial with her to explore her other services! Highly recommend!