Lou Realty Group holds a 4.9 rating from 132 Google reviews, with the owner responding to every comment. Customers frequently praise the agency for its knowledgeable staff, clear communication, and assistance with both buying and selling homes. Reviewers highlight the team's patience, responsiveness, and ability to guide clients through complex transactions smoothly. However, a small number of low-star reviews criticize specific agents for perceived unethical behavior, including nondisclosure of property issues and prioritizing commissions over client interests.
Google rating: 4.9 out of 5 from 132 reviews (97% five-star).
Reviews on this page: 132 Google reviews (121 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: September 4, 2026.
Service: Real Estate Agent serving Florissant, Missouri.
Data from Google, last updated October 25, 2026.
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Customer reviews
4.9
★★★★★
132 reviews on Google
5★128
4★0
3★0
2★0
1★4
Reviews from Google, shown as published (original wording, unedited).
HM
Harold MitchellLocal Guide · 31 reviews
★★★★★
Working with Lucy, Sydney and the title company team was easy, they're a great team and genuinely caring individuals. I would highly recommend them to anyone. They are very knowledgeable and made the process of selling go smooth.
Response from the owner · a month ago
Thank you so much, Harold! It was truly a pleasure working with you + we’re so glad we could make the selling process a smooth one from start to finish. We loved getting to know you along the way and really appreciate you trusting Lucy, Sydney + the team with your sale. Wishing you nothing but the best in what’s next!
Lou Realty Group has the knowledge, experience and team to help any buyer or seller achieve their dreams. The organization, communication and expertise this team offers set them apart from the others. Highly recommend.
Response from the owner · 2 months ago
Jessica, thank you so much for your kind words! We were absolutely thrilled to help you sell your home. And thank *you* for being so on top of everything from day one. It truly was a team effort! We're so grateful you trusted us throughout the process + we can't thank you enough for the recommendation. Wishing you all the best in this next chapter!
Lucy at Lou Realty is AMAZING!
I came into the selling process with no experience and high anxiety.
Lucy made that anxiety disappear with her incredibly friendly and professional attitude, expert knowledge of buying and selling in the city, and her wonderful team at Lou Realty!
11 out of 10 … HIGHLY recommend!!
Response from the owner · 3 months ago
Heather, thank you so much for your kind words! It was truly such a pleasure working with you and your mom throughout the sale of her home. You both made the entire process a joy by always being so kind, responsive + on top of everything. We may be a little biased, but we happen to think Lucy is pretty amazing too ;) Thank you for trusting LRG with such an important milestone. We wish you both all the best!
Lou Realty Group has been nothing short of incredible when working with them over the past few years. Lucy and the team are always there to work for what is best for YOU, which gave us the confidence and trust needed during our search for a new home. Whether you are looking to sell or purchase (maybe both), they will guide you through every step of the buying and selling process and do so in a professional and easily understood manner. I can’t recommended them enough, thank you Lou Realty!
Response from the owner · 3 months ago
Mitch! Thanks a million for the kind words. We *really* appreciate you taking the time to write this. We'll never get tired of hearing that people trust our team because that's what it's all about. Thanks for always cheering us on and sending people our way. You're the best!
We worked with Lou Realty to both sell and purchase a home. Lucy, Sydney, and Caitlin were all fantastic! Extremely knowledgeable, friendly, and responsive. I couldn’t recommend anyone more when buying or selling a home. Lou Realty is simply the best
Response from the owner · 4 months ago
Austin, thank you so much for the kind words! It was truly a pleasure helping you through both the selling and buying process. We know that’s *big* undertaking + we’re honored you trusted our team to guide you every step of the way. We’ll be sure to pass along your kind words to Lucy, Sydney + Caitlin. Thank you again for your trust, support + recommendation. Wishing you all the best as you settle in + enjoy this exciting new chapter of life :)
We loved working with our agent Joey who guided us through every step of the process. He was always so patient with us and gave very good insight at showings and for strategizing our offers. He also helped us to find lenders, inspectors, and contractors after we finalized our contract. We recommend Joey and Lou Realty group to anyone in STL looking for their next home!
Response from the owner · 5 months ago
Thank you so much for the kind words, Jeremiah! Joey truly cares about his clients and *always* goes the extra mile. We're so happy he was able to help guide you through the process and be part of finding your new home. From showings to strategy to all the moving pieces in between, we're so glad you felt supported every step of the way. Wishing you so many happy memories in your new place + thank you again for trusting LRG!
We had an absolutely fantastic experience with Lou Realty Group from start to finish. Caitlin was incredible during our home search—so knowledgeable, patient, and always readily available to answer questions or show us properties. She made what can be a stressful process feel smooth and manageable.
Sydney was amazing behind the scenes, keeping communication clear and consistent while helping us navigate all the ins and outs along the way. We always felt informed and supported.
Lucy did an outstanding job in the process of selling our current home. Her expertise and strategy made a huge difference, and we felt confident every step of the way.
This team truly is a one-stop shop with the best in the business. We couldn’t have asked for a better experience and would highly recommend Lou Realty Group to anyone buying or selling a home!
Response from the owner · 5 months ago
Thank you so much for your kind words, BethAnne! We absolutely *loved* working with you guys. You two made our jobs easy in the best way... always on top of things, quick to respond + just great to work with all around. We're so glad the whole process felt smooth and that our team was able to support you every step of the way. That's always what we're going for! Thank you again for trusting us with both your purchase and sale. We loved working with you guys and are so excited for what's ahead :)
We could not be happier with our experience with Lou Reality Group! Our agent, Joey, helped make both selling and buying so smooth. He was always available to guide us and answer any questions from start to finish, keep stress at a minimum, and remained professional and confident throughout. We love Joey and we love Lou Reality, cannot recommend enough!!!
Response from the owner · 7 months ago
Abbie, this means so much. Thank you! Joey had the best time working with you both + we truly loved getting to list your *adorable* home. Watching everything come together so smoothly on both the sale and the purchase side is always special, but helping your growing family find the right space for this next chapter made it even better. We’re so grateful you trusted Joey and LRG through it all. Wishing you so much happiness in your new home and we’re always here whenever you need us!
We had the privilege of working with Lucy when we bought our first home in South City a few years back. One Friday in January, my husband spotted a home in the South County that *peaked* his interest. The stars aligned, we saw the house the following day, Lucy drafted up an offer and our offer was accepted by the time I left church on Sunday. Then came selling our house in the city. I don’t know why I was ever nervous; selling our home was a flawlessly process. Lucy, Sydney, and Caitlin helped us get our home ready, professionally photographed, and ready to list all in 2 weeks. A perfect buyer was located and contract signed the following week. I’m sharing this not because I think this is normal and how real estate transactions always occur. But because it is possible, if you partner with the right brokerage. That is why we will always partner with Lou Realty Group for our real estate needs. They are incredible to work with, explain transactions in digestible terms, and support you to meet your real estate goals. Thank you Lou Realty Group!
Response from the owner · 7 months ago
Christina! This made our day, truly. It was such a joy working with you both :) Watching everything fall into place the way it did felt a little meant to be, and we were absolutely over the moon to help you land your dream home. Thank you for trusting Lucy, Sydney, and Caitlin through both sides of the journey. We do *not* take that lightly. Getting to guide clients though big life moments like this is exactly why we do what we do, and doing it alongside kind, decisive, wonderful people like you makes it even better. We’re so grateful for clients like you and as always, we’re here whenever you need us!
Lucy is a very thorough and talented agent. She utilizes available knowledge and resources to assist in the process of selling your property. Lucy is very attentive to phone calls, texts or emails.
Lucy was able to provide all the information in easy to understand language for someone who has never dealt with selling a property.
Overall a very positive experience and would recommend Lucy for any of your real estate needs.
Response from the owner · 7 months ago
Thank you so much for the thoughtful review, John! It was truly *our* pleasure working with you. You were an absolute gem throughout the process and made everything that much smoother. Lucy is truly a treasure to our brokerage and takes great pride in serving her clients with integrity, transparency + care. We're so glad it was such a positive experience and please don't hesitate to reach out anytime in the future if you ever need anything. We're always here and happy to help!
