Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Customers frequently highlight fast response times, clear communication, and reasonable pricing for services including impound lot retrieval and motorcycle towing. The business receives high praise for professional conduct and helpful guidance during stressful situations. However, a notable number of low-star reviews describe rude phone interactions, with callers reporting that staff hung up on them or displayed negative attitudes when discussing job details.
Data from Google, last updated November 11, 2026.
2,865 Google reviews we collected
Phrases our text analysis found in 2,500 written reviews
How often each topic comes up in the written reviews
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He is amazing and provides very professional services”
“Rude and hung up on me when all I was doing was attempting to do tow a car I have permission to tow he automatic assumed the worse and just dismissed…”
“Super fast and communicative and knows the process.”
“however they never called back .”
“Amazing service, was straight foward with me from the beginning, down to earth guy and really great conversation.”
“Horrible place no courtesy at gas stations, asked the Owner to move his tow truck refused it.”
“Very good service, I definitely would recommend Louie for any towing needs.”
“Very rude very unprofessional, don’t use this company please stay away.”
“Best man for the job great price and takes all the time to do the job properly love Louie”
“He was super friendly, informative and did not over charge me like other towing companies wanted to.”
“…me last cus I didn’t send a deposit when they only told me 175 cash upfront they never mentioned a deposit but I’m glade , everything happens for a r…”
“Doesn’t try to scam or rip you off like most tow companies.”
“He waited with me by the tow yard despite the slow process, and was patient and explained every step of the way.”
“Very rude on the phone but I ignored it and responded kindly.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 2,865 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very good service, I definitely would recommend Louie for any towing needs. He was professional and friendly.
Louie is best in the business. I highly reccommend for ANY TOW NEEDS. Great guy and is very safe and good hearted. HIGHLY RECCOMEND
Louie was amazing - I had been waiting for the NYPD Pound lot to walk be through so many processes over 5 hours and he ultimately saved me & my car. Super fast and communicative and knows the process.
a perfect compa giving out candy and telling jokes to brighten up whatever day is getting your ass towed. louie for life!
First time using any tow truck service and he louie didnt dissapoint. Amazing service, was straight foward with me from the beginning, down to earth guy and really great conversation. Went the extra mile for me took me. Great overall experience
I have to say I was very please with manny. I had call another tow truck company at 12 something pm due to my car over heating and smoking the tow company I called was S & j towing and they told me with a hour. A hour pass I call and they kept telling me they coming here it was at 343 pm still nun . I was then Informed that the reason they didn’t come was because they put me last cus I didn’t send a deposit when they only told me 175 cash upfront they never mentioned a deposit but I’m glade , everything happens for a reason . So they never showed at 345pm I called this Louie towing company, in within a hour manny came , He is the best , wish I called this company first. He deserves a raise .!
Great dealing with Louie, he was awesome to deal with and to talk with and guided me to get my vehicle back quick and easy. I highly recommend !
Excellent service. Appreciate you Louie!
Great service and reasonable
He is amazing and provides very professional services
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts