iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%67+4.7Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#113 of 160 videographersiPosition by Experts Score among all companies we track in this category. · better than 30%
5.0★★★★★230 Google reviews · 24 photos
99%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Louise Michaud Photographer 5 out of 5 stars based on 230 reviews, with the owner responding to every comment. Clients frequently praise the studio for professional headshots, corporate events, and weddings, highlighting the team's punctuality, clear communication, and ability to make subjects comfortable. The process often includes detailed guidance on posing, lighting, and outfit selection, while the pricing structure allows for flexible photo purchases later. One recurring criticism involves a lack of consent regarding video recording and social media posting, though this issue appears isolated among the overwhelmingly positive feedback.
Google rating: 5.0 out of 5 from 230 reviews (99% five-star).
Reviews on this page: 230 Google reviews (221 with written comments, 34 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Louise Michaud PhotographerVideographers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Louise Michaud Photographer: 95/100 on this factor. Category median: 98.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Louise Michaud Photographer: 91/100 on this factor. Category median: 97.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Louise Michaud Photographer: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Louise Michaud Photographer: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Louise Michaud Photographer: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Louise Michaud Photographer: 67/100 on this factor. Category median: 57.B
67
Bar = this company · dark tick = category median.
Star ratings
230 Google reviews we collected
5.0of 5
5 stars22799%
4 stars00%
3 stars10%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 221 written reviews
97%praise
Praise36597%
Complaints113%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price982%
Reasonable218%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12533%
Would recommend10929%
Quality & results5715%
Speed & response3610%
Communication3610%
Honesty & trust92%
Price & value41%
What customers talk about
We read 221 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Professional, warm, and genuinely great at her craft.”
“She was kind, endlessly patient, had a wonderful sense of humor, and I would recommend her exceptional work to anybody at all.”
“If you care about clear consent and communication, I strongly recommend getting it in writing exactly what will and will not be recorded before your session.”
“If you decide to work with her I think you will have an excellent experience like I did.”
“I also never bought every photo taken and reached back out months later and they were very responsive and let me purchase photos well after taking them!”
“Patient, responsive, easy to work with, and very helpful and knowledgeable selecting settings, postures, lighting, and and helped me pick my outfits.”
“They genuinely care about what their customers want and take the time to listen.”
“If you are looking for an excellent photography team at a reasonable price, definitely reach out to Louise and Mike.”
People customers mention
Mike103 reviews
Salem23 reviews
Photography8 reviews
Halloween3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Louise Michaud Photographer for 3 kinds of job. Pick one to see what they paid and said.
Julie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
We were thrilled to have Louise and Mike photograph are annual corporate breakfast event. They did such a fabulous job, the pictures are phenominal, and they were both a joy to work with! Highly recommend!
Corporate photography
Megan10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Louise is an absolute pro! I came in for a headshot update for work (Slack, Outlook, LinkedIn, the usual), and she made the whole experience so easy and fun. She has a gift for putting you at ease in front of the camera - I walked in a little nervous and walked out feeling like a total model. Professional, warm, and…
Great priceHeadshot photographyCorporate photographyHeadshots and portraits
Patricia3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Louise was an absolute delight to work with, and she produced beautiful photos for my publicity and social media accounts. Several of my colleagues have told me that they think they are the best photos that I have ever had done. She was kind, endlessly patient, had a wonderful sense of humor, and I would recommend her exceptional work to anybody at all.
Great priceHeadshot photographyPortrait photographyHeadshots and portraits
Jackie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Mike & Louise were so welcoming and nice to work with! This was my first time getting professional headshots and they made the process so easy and simple. They made sure I was happy with my photos before I left the studio. I highly recommend their services if you are looking for professional headshots.
helen1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
very wonderful photography skills and made the environment super comfortable. I also never bought every photo taken and reached back out months later and they were very responsive and let me purchase photos well after taking them!
Reasonable price
Jason2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Louise is fantastic. Patient, responsive, easy to work with, and very helpful and knowledgeable selecting settings, postures, lighting, and and helped me pick my outfits. If you decide to work with her I think you will have an excellent experience like I did.
Great priceHeadshot photographyHeadshots and portraits
We were thrilled to have Louise and Mike photograph are annual corporate breakfast event. They did such a fabulous job, the pictures are phenominal, and they were both a joy to work with! Highly recommend!
Services: Corporate photography
Response from the owner · Edited 2 weeks ago
Thank you for the nice review Julie. I'm glad you enjoyed your headshot and corporate photography experience with us.
Megan Christudas10 reviewsiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
Louise is an absolute pro! I came in for a headshot update for work (Slack, Outlook, LinkedIn, the usual), and she made the whole experience so easy and fun. She has a gift for putting you at ease in front of the camera - I walked in a little nervous and walked out feeling like a total model. Professional, warm, and genuinely great at her craft. Highly recommend if you need a headshot refresh!
Price assessment: Great price
Services: Headshot photography, Corporate photography, Headshots and portraits
Response from the owner · 2 weeks ago
Thank you for the great review Megan. We loved having you in the studio for your headshot and how it came out. You were a pleasure to work with.
Patricia Van Ness3 reviewsiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
Louise was an absolute delight to work with, and she produced beautiful photos for my publicity and social media accounts. Several of my colleagues have told me that they think they are the best photos that I have ever had done. She was kind, endlessly patient, had a wonderful sense of humor, and I would recommend her exceptional work to anybody at all.
Price assessment: Great price
Services: Headshot photography, Portrait photography, Headshots and portraits, Service not listed
Response from the owner · a month ago
Thank you for your kind words. We thoroughly enjoyed having you in the studio for your headshots and branding portraits. I appreciate your request to do something creative with you. I hope our paths cross again.
Jackie Hussey5 reviewsiTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
Mike & Louise were so welcoming and nice to work with! This was my first time getting professional headshots and they made the process so easy and simple. They made sure I was happy with my photos before I left the studio. I highly recommend their services if you are looking for professional headshots.
Response from the owner · a month ago
Thank you for your kind words Jackie. We enjoyed having you in the studio and are glad that the headshot session was comfortable and fun. We loved how your images came out.
helen e1 reviewiTotal number of Google reviews helen has written across all businesses on Google Maps, not just this one.
very wonderful photography skills and made the environment super comfortable. I also never bought every photo taken and reached back out months later and they were very responsive and let me purchase photos well after taking them!
Price assessment: Reasonable price
Response from the owner · a year ago
Thank you so much Helen. We loved working with you! Your portraits and headshots are amazing.
Jason McAdam2 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Louise is fantastic. Patient, responsive, easy to work with, and very helpful and knowledgeable selecting settings, postures, lighting, and and helped me pick my outfits. If you decide to work with her I think you will have an excellent experience like I did.
Price assessment: Great price
Services: Headshot photography, Headshots and portraits
Response from the owner · 2 months ago
Thank you for your kind words Jason. We really enjoyed working on your headshot and portfolio images. You were very prepared and easy to work with throughout the entire process. We had fun with the session.
Kim Nguyen6 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Louise and Mike were wonderful to work with. They are both highly professional, yet incredibly easygoing, patient, and a pleasure to work with.
I have never been comfortable in front of a camera, but they put me at ease and made me feel comfortable throughout the entire photo shoot, trying different poses and angles. They genuinely care about what their customers want and take the time to listen.
Our company has been using Louise as our photographer for many years, and we have consistently had great experiences. We have always been very satisfied with the quality of the photos and the final results.
Thank you, Louise and Mike, for being so warm, friendly, and talented. Your professionalism, patience, and dedication made the experience enjoyable, and I would highly recommend your services to anyone looking for outstanding photography.
Response from the owner · 3 months ago
Hi Kim. Thank you so much for your kind review. We really enjoyed having you in our studio for a headshot session. We hope to see and work with you again.
Jessica Spinelli2 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
From start to finish, the experience was amazing. The talent and eye for photography brought true beauty to my headshot and captured a picture that felt both professional and genuine. I absolutely love the final image and would gladly work with them again.
Price assessment: Great price
Services: Headshot photography
Response from the owner · 3 months ago
Hi Jessica. Thank you very much for the review. We're glad you enjoyed your session and images. We hope to work with you agin in the future.
Ellen Shadur6 reviewsiTotal number of Google reviews Ellen has written across all businesses on Google Maps, not just this one.
Louise was amazing. She put me at ease immediately and took the time to listen to what I wanted from the session. She made the entire process about me and not her ego. And I was ecstatic about the photos.
Price assessment: Great price
Services: Headshot photography
Response from the owner · 3 months ago
Thank you so much for kind words Ellen. We had a wonderful time photographing your branding session. We think the images came out wonderfully and reflect the true you.
Meredith du Four1 reviewiTotal number of Google reviews Meredith has written across all businesses on Google Maps, not just this one.
Louise and Mike were such a pleasure to work with! They were eager to get you the best headshot you wanted and the quality was exceptional. Will absolutely be using them again in the future and highly recommend!
Services: Headshot photography
Response from the owner · 3 months ago
Thank you very much Meredith! We enjoyed having you in front of the camera and were happy with how your headshot came out.
