Google reviewers rate Love and Cake 4.9/5 based on 2594 reviews, with the owner responding to 72% of feedback. Customers frequently praise the bakery for its punctual communication, ease of ordering, and custom cake designs that meet specific flavor and dietary requests. However, lower-rated reviews cite instances where cakes arrived late, were damaged, or failed to match expectations, noting that the owner sometimes did not adequately resolve these issues or offer refunds.
Google rating: 4.9 out of 5 from 2,594 reviews (96% five-star).
Reviews on this page: 2,594 Google reviews (2,518 with written comments, 1,368 with photos).
Owner responses: the business replied to 72% of reviews.
Most recent review: November 12, 2026.
Service: Cake Maker serving Mesa, Arizona.
Data from Google, last updated November 13, 2026.
Star ratings
2,594 Google reviews we collected
4.9of 5
5 stars2,49096%
4 stars542%
3 stars30%
2 stars50%
1 star422%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
97%praise
Praise2,52197%
Complaints663%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend76930%
Staff & attitude47418%
Quality & results45618%
Speed & response40116%
Communication29912%
Price & value1245%
Honesty & trust642%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I highly recommend them to anyone who needs gluten-free options.”
“Don’T RECOMMEND THIS PLACE if you can’t get it right the first time around.”
“She was patient and never made us feel rushed or dismissed.”
“…k up sent picture of the cake angled to see the brown LV and I found unprofessional and deceptive.…”
“The attention to detail and professional service may the entire experience a pleasure.”
“The cake was damaged during delivery and then some of it dropped when being brought into the venue (we did not witness this as it was during our ceremony).”
“I had to arrive early, but the baker was able to quickly get my order together and I am beyond pleased with my cake.”
“The owner was complaining that my husband was 10 minutes late to pick up even though we live almost an hour away.”
“Very communicative, understood what I wanted very easily, and gave me the perfect cake for my girlfriends birthday.”
“It’s now 12:30 and I asked for the delivery to be between 12-3 but there is zero communication at this point.”
“She worked with me of a reasonable price everything I wanted and more she did I highly recommend her.”
“So not worth the money :( My boyfriend got me a pretty cake for my 31st birthday, but it had absolutely no flavor.”
“e and I also tried the cake and it was absolutely delicious, we were honestly blown away because we had no idea that a cake that looked that pretty co…”
“00, SHE DID NOT RETURN, SHE LIED, the documentation shows she was issuing a full refund and it was pending, 5 days later the refund for her error has…”
People customers mention
Sarah673 reviews
Sara43 reviews
Birthday30 reviews
Cakes28 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I ordered a simple carrot cake for my dad’s 80th birthday party for 30 people, Sara referred to it as a house cake (no decorations). I first called Sara and then we text details back and forth. She responded quickly and payment was easy. The cake was ready for pick up at her home when I arrived. The cake was delicious, my dad was thrilled. I would recommend Love and Cake.
Jenna Bowie1 reviewiTotal number of Google reviews Jenna has written across all businesses on Google Maps, not just this one.
We had a small smash cake made for our son’s first birthday. Ordering was easy, the cake looked great, and tasted great! Will definitely use again and recommend to others!
Recommended dishes: Cakes
Response from the owner · 16 hours ago
Awesome thank you so much! I'm so glad you liked it!
Habib Khan2 reviewsiTotal number of Google reviews Habib has written across all businesses on Google Maps, not just this one.
I’m from out of state, and needed a cake for a family member’s birthday. I wanted something special, not from a store. I took a shot in the dark and chose Love and Cake from a Google search, based on the positive reviews. From my initial call until pick up, all my interactions were pleasant and the owner was very accommodating to my needs and tight schedule. She helped me pick out the perfect cake and created a custom topper. The cake turned out awesome and tasted so good. Thank you, would do business here again without hesitation.
Zak GutierrezLocal Guide · 61 reviewsiTotal number of Google reviews Zak has written across all businesses on Google Maps, not just this one.
My wife Jamie and I got our wedding cake here we did the pumpkin bourbon and the piña colada and it was amazing! The test cakes was definitely helpful and awesome!
Cake is beautiful and absolutely delicious. She does excellent custom work and flavors. I had to arrive early, but the baker was able to quickly get my order together and I am beyond pleased with my cake. The crumb was soft and moist, filling and buttercreams were whipped to perfection and had a lovely mouth-feel. Definitely give them a try.
Order type: Take out
Price per person: $10–20
Recommended dishes: Cakes
Group size: Not sure
Response from the owner · 2 days ago
I'm so glad you enjoyed every part of your experience! It's always my goal! Hope to see you again next year!
Keri L.Local Guide · 14 reviewsiTotal number of Google reviews Keri has written across all businesses on Google Maps, not just this one.
I ordered the lemon cake with strawberries, and WOW! Absolutely delicious, with no shortage of flavor! Every bite was a treat. If you're looking for a statement cake for a special occasion, this it he place! Beautiful cakes that taste just as amazing as they look. Worth every penny! Highly recommend!
Order type: Take out
Price per person: $10–20
Recommended dishes: Birthday Cake
Group size: 5-8 people
Parking space: Not sure
Response from the owner · a week ago
I'm so loved it! I'm so glad I could help create a special moment for your mom!
Brandon Villegas4 reviewsiTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
