I'm a fan of Lowe's Foods, however, it seems that every time I order groceries from this particular Lowe's Foods there's an issue. Don't misunderstand me, they're very nice and polite, however, their system seems to always have a malfunction. On the app I let them know I'm on my way, then I get there and I sit, and sit, and sit, I've sat for almost 20-30 minutes before my groceries are brought to my car. I eventually have to call the store to let them know that I've arrived and that I've been waiting. Then when my items finally come out, there's always some kind of excuse 🙄. At this point it's easier and quicker if I just go in and do my own shopping. I use the service because I'm slightly handicapped so it makes it easier for me to place an order for pick up, but this stores "food to go" services are falling short for what I pay for in groceries. You need to do better.
Response from the owner · 2 days ago
Thank you for the 4 stars, Shelley! If you're up to it please email us at [email protected] on how we can earn that fifth star next time!
Edmundo Ordoñez SanchezLocal Guide · 205 reviewsiTotal number of Google reviews Edmundo has written across all businesses on Google Maps, not just this one.
This place is like a bar, came in about 6pm after work and there was a crowd of people drinking where there is beer on tap and then walking out, there are all the smokers from bar gathered right outside the entry door, trying to hold my breath from all the second hand smoke. There are families walking in having to go through a cloud of smoke to get inside the store.
Response from the owner · a week ago
Thanks for reaching out, Will. It’s feedback like yours that helps us improve future visits for you and other guests. If you feel like sharing more information, please reach out to [email protected] so that we can chat about it.
K PowellLocal Guide · 176 reviewsiTotal number of Google reviews K has written across all businesses on Google Maps, not just this one.
The store is manage better than any other Lowe's around. It is always clean and always fully stocked and there's always cashiers. They pull their bad vegetables before you buy them the seafood and meat section is exceptional in every way. This is a caring group of professionals.
Response from the owner · 5 months ago
Thank you for sharing your positive sentiment! We're happy to know that you've had a great experience with us and look forward to your next visit. We are happy to share this with our team!
NormaStokes SmithLocal Guide · 90 reviewsiTotal number of Google reviews NormaStokes has written across all businesses on Google Maps, not just this one.
They have alot of good products and healthy products too. Me and my fiance go here for most if not all of our groceries. The cookies that we usually get are not bad price wise but are sooooooo good! Also the app you can get and clipping coupons on there and just using your phone number on the system at the to use them is nice too. The only reason why I didn't put a 5 star is that the self check out computers are a little to small and that the weight system on it is a little to touchy. Everytime we go there and start to check out and put items in the bag. it won't register it and its "replace item in bag" multiple times for one item. So it takes longer just to check out which can hold up the lines. But other than that we absolutely love this store.
Response from the owner · a month ago
Hey there, Joseph. We’re so glad that you were happy with the cookies you purchased during your visit and that you were able to clip some good deals. Thank you for your feedback on the self-checkout. We hope to see you again soon!
Regina WrightLocal Guide · 28 reviewsiTotal number of Google reviews Regina has written across all businesses on Google Maps, not just this one.
