Google reviewers rate Loyl's Natural Pet Grocery & Groomery 4.8 out of 5 stars based on 95 reviews, with the owner responding to 92% of feedback. Customers frequently praise the staff's product knowledge, friendly demeanor, and efficient grooming services, noting that pets often return calm and well-groomed. Recurring themes include convenient parking, a loyal customer base, and helpful advice on specific dietary needs. However, several low-star reviews criticize perceived unfriendly phone interactions and a policy refusing to groom dogs older than ten years.
Google rating: 4.8 out of 5 from 95 reviews (92% five-star).
Reviews on this page: 95 Google reviews (75 with written comments, 9 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: October 17, 2026.
Service: Pet Store serving Houston, Texas.
Data from Google, last updated November 9, 2026.
Star ratings
95 Google reviews we collected
4.8of 5
5 stars8792%
4 stars33%
3 stars00%
2 stars00%
1 star55%
Praise vs complaints
Phrases our text analysis found in 75 written reviews
89%praise
Praise7089%
Complaints911%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3544%
Would recommend1215%
Quality & results1114%
Price & value68%
Honesty & trust68%
Communication56%
Speed & response45%
What customers talk about
We read 75 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I recently visited this establishment and I was pleased with how knowledgeable and personable the staff member was.”
“They were so disrespectful to me so I can not imagine how they treat dogs when owners are not with them.”
“Highly recommend Loyl’s whether for food and/or grooming!”
“Definitely would not recommend and will be be back.”
“Professional and extremely concerned about the details, skill, and quality service they provide!”
“Terrible customer service!”
“The groomers are quick, consistent, and reasonably priced.”
“Moderately pricey.”
“From the moment I walked in, the team treated my dog with such genuine care and attention.”
“Jane was amazing—she listened attentively to my concerns and educated me about different food allergies and what signs to look for.”
“We’re usually able to drop him off, grab a quick bite, and pick him up within a couple hours.”
People customers mention
Cynthia9 reviews
Fromm4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
It has been a minute since I had a chance to discover this lovely little shop. My husband and I were in Houston for an 8 week stay. I brought my little dog along and packed almost enough dog food. I estimated 2 meals short. So, we went on the hunt for her Fromm food and found Loyl’s just a few minutes away. The girl that waited on us had a really pretty hair color. She was beyond friendly and helpful. So friendly and helpful that we ended up buying too many dog toys along with our food purchase.
It is unfortunate that we will have the need to go back to Houston. I am not packing any dog food on our future trips. Loyl’s will be one of the many stops we plan on to make an unfortunate trip more enjoyable. Thank you for helping us find the dog food we needed and providing us with a little joy during our Houston stay.
Response from the owner · 3 weeks ago
We appreciate the detailed review and the lovely feedback on our store manager, Jane! We're glad she could make your time in Houston a little brighter, and we hope that everything goes well for you and your husband.
K
K Porcelli2 reviewsiTotal number of Google reviews K has written across all businesses on Google Maps, not just this one.
Webster and I found Loyl’s many years ago. Probably 2018.
I enjoy the relationship built through the years of doing business with the same business. Webster gets his grooming there regularly and recently did a dental cleaning there which was cool. I normally take him to his vet for a dental cleaning, but this way he didn’t need anesthesia. We also shop at Loyl’s for our pet food needs! Webster loved Fromm and we go between Stella and Chewys and Small Batch bites !
Cynthia is great at creating in store events (which we’ve definitely enjoyed through the years) and fun marketing ideas like bingo ! I also like that she creates cute seasonal merchandising displays!
There is also a great variety of cool interactive dog toys. You can tell the owners put intentional thought into everything ! Webster and I love Loyl’s!
Response from the owner · 3 years ago
Thank you so much for the sweet review! We look forward to seeing you and Webster again soon!
D
Dontashia BrooksLocal Guide · 21 reviewsiTotal number of Google reviews Dontashia has written across all businesses on Google Maps, not just this one.
I recently visited this establishment and I was pleased with how knowledgeable and personable the staff member was. I think her name was Cynthia? She had pink and purple hair. She throughly answered all my questions. I also noticed how great of a customer service agent she was, recalling everyone’s exact names as well as their pets when they walked in or called on the phone.
Response from the owner · 4 months ago
Hi Dontashia! Your interaction was with our fabulous store manager, Jane! Our team strives to deliver an exceptional customer experience and to know our long-term clients by name. We appreciate you taking the time to provide a 5-star review! Thank you!
C
Carlavon WilliamsLocal Guide · 39 reviewsiTotal number of Google reviews Carlavon has written across all businesses on Google Maps, not just this one.
We love Loyl’s! Cynthia and Jane are so knowledgeable about dog food/treats/supplements. We love Regina! She does an amazing job grooming our puppy! Highly recommend Loyl’s whether for food and/or grooming! 🐶🐾⭐️
Response from the owner · 9 months ago
Thank you so much for the glowing review! We appreciate your taking the time to share your feedback!
S
Stacey ThomasLocal Guide · 46 reviewsiTotal number of Google reviews Stacey has written across all businesses on Google Maps, not just this one.
Great store and customer service! The point system with the punch card is good to have as well:)
Response from the owner · 10 months ago
Hi Stacey! We appreciate your taking time to review our locally owned shop! Customers love our frequent feeder punch card as it is mix-and-match in terms of brand, size, food category (raw, freeze-dried, gently cooked, & kibble), and proteins/flavors. We encourage rotational feeding and many of our customers do this to give their dogs and cats nutritional diversity and variety. Punch cards are continuous so once one is finished, another starts! Plus, once the first card is completed, customers become a VIP and can shop our 5th Saturday Sales! Thank you again for the review!
A
A SLocal Guide · 377 reviewsiTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Good freeze dried treats selection. We got some toys for family members’ dogs and they all loved them. My cats love the treats they got. A bit pricey but it’s not your typical pet store
Response from the owner · 10 months ago
Thank you so much for taking the time to provide a review! We appreciate your shopping small and supporting our locally owned business!
S
Sara B. RahmanLocal Guide · 16 reviewsiTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
I don’t often take the time to write reviews, but Loyl’s absolutely deserves it. From the moment I walked in, the team treated my dog with such genuine care and attention. They took their time to understand exactly what I wanted — not just nodding along, but really listening and asking thoughtful questions.
The result? My dog has never looked cuter. The grooming was absolutely perfect, and you could tell how happy and comfortable my dog felt afterward. Their customer service was excellent from start to finish, and the personal touch they bring to every interaction sets them apart. Truly above and beyond.
I highly, highly recommend Loyl’s to anyone looking for exceptional grooming with heart. They’ve earned a loyal customer!
Response from the owner · 11 months ago
Thank you so much for sharing your experience and giving us this wonderful 5-Star review! We appreciate you and your business!
