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LT Piano Tuning

Piano tuning service · Gary, IN · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%98+30.2Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 79 piano moversPosition by Experts Score among all companies we track in this category. · better than 91%
5.0 ★★★★★ 70 Google reviews · 4 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
Sep 2026latest review

LT Piano Tuning at a glance

Google reviewers rate LT Piano Tuning five out of five stars based on seventy reviews, with the owner responding to all feedback. Customers consistently describe the technician as knowledgeable, professional, and punctual, noting that appointments are scheduled quickly and completed in about an hour. Recurring themes include clear communication, reasonable pricing, and effective tuning of various piano types, including baby grands. No common criticisms appear in the provided excerpts, which exclusively feature positive experiences.

  • Google rating: 5.0 out of 5 from 70 reviews (100% five-star).
  • Reviews on this page: 70 Google reviews (62 with written comments, 1 with photos).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: September 12, 2026.
  • Service: Piano Mover serving Gary, Indiana.

Data from Google, last updated November 10, 2026.

Score profile vs other piano movers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction99Reliability98Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 99 (median 91)Reliability: 98 (median 88)Momentum: 100 (median 100)
LT Piano TuningPiano Movers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.LT Piano Tuning: 99/100 on this factor. Category median: 91.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.LT Piano Tuning: 98/100 on this factor. Category median: 88.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 92.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.LT Piano Tuning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 86.–
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Bar = this company · dark tick = category median.

Star ratings

70 Google reviews we collected

  • 5 stars70100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 62 written reviews

  • Praise13999%
  • Complaints11%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude4230%
  • Speed & response2719%
  • Would recommend2719%
  • Quality & results1813%
  • Price & value1611%
  • Communication75%
  • Honesty & trust32%

What customers talk about

We read 62 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Leslie is very nice and thorough… Did a great job on our old Baby Grand”
  • “Very responsive and pretty quick getting an appointment.”
  • “If you want cheerful, prompt excellent service for your piano than I would highly recommend L T Piano Tuning.”
  • “Leslie did a great job tuning our piano despite our kids not being perfectly quiet.”
  • “Her rates are extremely reasonable and the work is top-notch.”
  • “Working with Leslie was a smooth experience with clear communication & fair pricing.”
  • “…and 20 seconds in, I knew that LT Piano Tuning was the company that I trusted to tune my piano, an instrument that’s been passed down three generation…”

People customers mention

  • Leslie 9 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Tammy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Excellent piano tuning service. Very responsive and pretty quick getting an appointment. Highly recommend!

Keith9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

If you want cheerful, prompt excellent service for your piano than I would highly recommend L T Piano Tuning. Leslie came out to the house the other day and did an exceptional job of tuning our piano and adusting some hammers so we have consistent action across the keyboard all in about an hour. Her rates are…

Customer photo from Keith's reviewCustomer photo from Keith's review
Beatrice3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Leslie did a wonderful job tuning my pianos. She is kind, professional, and reasonably priced. So glad I found her services!

Alex3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Leslie came in and explained what her initial thoughts were, she told me the worst case scenario. Next, she went to work on it and toned it to a tee.

Sue2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Leslie was very responsive to our initial request to have our piano tuned. She sent a reminder a few days before and was punctual for the appointment. She was very professional and did a great tuning job. I would highly recommend her. We will be working with her in the future.

Felicia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Leslie did a great job tuning our piano despite our kids not being perfectly quiet. She is kind and professional and we will use her again.

Photos

Customer reviews

5.0 ★★★★★ 70 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
jason smith3 reviewsTotal number of Google reviews jason has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Leslie is very nice and thorough… Did a great job on our old Baby Grand

Response from the owner · a month ago

Thanks!

Tammy Bartley2 reviewsTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent piano tuning service. Very responsive and pretty quick getting an appointment. Highly recommend!

Response from the owner · a month ago

Thank you so much!

Peter Nau9 reviewsTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fast and professional service. Our piano sounds brand new.

Response from the owner · a month ago

Thank you!

Keith Brewer9 reviewsTotal number of Google reviews Keith has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

If you want cheerful, prompt excellent service for your piano than I would highly recommend L T Piano Tuning. Leslie came out to the house the other day and did an exceptional job of tuning our piano and adusting some hammers so we have consistent action across the keyboard all in about an hour. Her rates are extremely reasonable and the work is top-notch. If you need your piano tuned or serviced in any way, look no further.

Response from the owner · 2 months ago

Thank you!

Beatrice Eveland3 reviewsTotal number of Google reviews Beatrice has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Leslie did a wonderful job tuning my pianos. She is kind, professional, and reasonably priced. So glad I found her services!

Response from the owner · 2 months ago

Thank you so much!

Alex Moore3 reviewsTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Leslie came in and explained what her initial thoughts were, she told me the worst case scenario. Next, she went to work on it and toned it to a tee.

Response from the owner · 3 months ago

Thank you!!

Sue Williams2 reviewsTotal number of Google reviews Sue has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Leslie was very responsive to our initial request to have our piano tuned. She sent a reminder a few days before and was punctual for the appointment. She was very professional and did a great tuning job. I would highly recommend her. We will be working with her in the future.

Response from the owner · 3 months ago

Thank you! 😃

Felicia Dyksterhouse3 reviewsTotal number of Google reviews Felicia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Leslie did a great job tuning our piano despite our kids not being perfectly quiet. She is kind and professional and we will use her again.

Response from the owner · 3 months ago

Thank you!

robin gintert3 reviewsTotal number of Google reviews robin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Lovely experience , reasonable pricing and nice to be reminded and planning for again at the same time next year ! Happy to Hear the tuned notes too ! Thanks- you

Response from the owner · 4 months ago

Wonderful! Thanks so much.

JoAnn Franczek9 reviewsTotal number of Google reviews JoAnn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Friendly person who did a good job tuning my piano and at a reasonable price. Definitely 5 stars.

Response from the owner · 5 months ago

Thank you!

LT Piano Tuning on Google Maps →

Business details