LTC Language Solutions logo

LTC Language Solutions

Translation service · Indianapolis, IN · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%75+18.2Value 14%100+14.1Replies to reviews 7%66+4.7Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 15 language schoolsPosition by Experts Score among all companies we track in this category. · better than 43%
4.9 ★★★★★ 128 Google reviews · 16 photos
96%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
May 2026latest review

LTC Language Solutions at a glance

Google reviewers rate LTC Language Solutions 4.9 out of 5 based on 128 reviews, noting the owner replied to 98% of comments. Customers frequently describe the company as responsive, professional, and punctual, highlighting successful ASL, Haitian Creole, and French interpretation services as well as document translation and language training. Staff members are often cited for their helpfulness in scheduling and communication. However, low-star reviews indicate a recurring criticism regarding interpreter quality, with complaints that some ASL interpreters lacked proper etiquette or failed to show up for appointments.

  • Google rating: 4.9 out of 5 from 128 reviews (96% five-star).
  • Reviews on this page: 128 Google reviews (89 with written comments, 1 with photos).
  • Owner responses: the business replied to 98% of reviews.
  • Most recent review: May 15, 2026.
  • Service: Language School serving Indianapolis, Indiana.

Data from Google, last updated October 26, 2026.

Score profile vs other language schools

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

Satisfaction88Reliability75Craft & service100Value100Momentum100Replies to reviews66Satisfaction: 88 (median 88)Reliability: 75 (median 87)Craft & service: 100 (median 99)Value: 100 (median 92)Momentum: 100 (median 100)Replies to reviews: 66 (median 58)
LTC Language SolutionsLanguage Schools median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.LTC Language Solutions: 88/100 on this factor. Category median: 88.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.LTC Language Solutions: 75/100 on this factor. Category median: 87.B
75
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.LTC Language Solutions: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.LTC Language Solutions: 100/100 on this factor. Category median: 92.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.LTC Language Solutions: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.LTC Language Solutions: 66/100 on this factor. Category median: 58.B
66

Bar = this company · dark tick = category median.

Star ratings

128 Google reviews we collected

  • 5 stars12396%
  • 4 stars11%
  • 3 stars00%
  • 2 stars00%
  • 1 star43%

Praise vs complaints

Phrases our text analysis found in 89 written reviews

  • Praise15998%
  • Complaints32%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude4729%
  • Speed & response3320%
  • Would recommend2817%
  • Quality & results2515%
  • Communication149%
  • Price & value138%
  • Honesty & trust21%

What customers talk about

We read 89 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Doug was very helpful to me during the process of hiring an interpreter.”
  • “The signer's are always on time and do a wonderful job!”
  • “We were satisfied with the experience and would recommend LTC to others for this service.”
  • “LTC Language Solutions has done a great job for us!”
  • “Company was very responsive, professional, and easy to work with.”
  • “The cost of the testing is reasonable.”
  • “They are professional, knowledgeable, and genuinely care about their clients' success.”

People customers mention

  • Price 8 reviews
  • Doug 6 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Tonyd1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

LTC Language Solutions has done a great job for us! Very customer service oriented and provide some great interpreters!

Antonio11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They absolutely loved everything — Mrs. Faye made a great impression and put on a wonderful show! For now, we don’t have any requests, but I’ve shared your contact with our entire team for translation services. We’ll definitely have more groups with you in the future. Malu Events Llc

vikki7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

LTC interpreters were wonderful to work with. They did an amazing job! They were professional and friendly. Would definitely use LTC again for future events. They really delivered for us.

CarlenisLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Mr. Price at LTC exceeded my expectations by going above and beyond in translating some personal documents. I am incredibly satisfied with the prompt and efficient service I received. Highly recommend! 10/10!

Grace7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

They sent interpreter Marcilene for ASL. These entire thing was an absolute joke. She does not know proper ASL or proper etiquette. I had to voice for my husband a few times, she kept jumping into the conversation and when she did she wouldn’t even sign for herself, then by the end of it she said out loud, no…

Pat2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Our church contracted for Haitian Creole interpretation over 4 session of a parenting class. It was challenging since the interpretation was remote. LTC staff were extremely helpful and patient in identifying interpreters and making arrangements. Follow up was also excellent. We were satisfied with the…

Photos

Customer reviews

4.9 ★★★★★ 128 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Charity Shanks2 reviewsTotal number of Google reviews Charity has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The signer's are always on time and do a wonderful job!!

Response from the owner · 5 months ago

Thank you, Charity.

Tonyd1 reviewTotal number of Google reviews Tonyd has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

LTC Language Solutions has done a great job for us! Very customer service oriented and provide some great interpreters!

Response from the owner · 8 months ago

Thank you very much, Tonyd.

Antonio Carlos Espadilha11 reviewsTotal number of Google reviews Antonio has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They absolutely loved everything — Mrs. Faye made a great impression and put on a wonderful show! For now, we don’t have any requests, but I’ve shared your contact with our entire team for translation services. We’ll definitely have more groups with you in the future. Malu Events Llc

Response from the owner · a year ago

Thank you, Antonio.

Dieujuste belson5 reviewsTotal number of Google reviews Dieujuste has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Très bon service

Response from the owner · a year ago

Merci, Dieujuste

Bill Lovejoy9 reviewsTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Doug was very helpful to me during the process of hiring an interpreter.

Response from the owner · a year ago

Thank you, Bill.

vikki sara7 reviewsTotal number of Google reviews vikki has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

LTC interpreters were wonderful to work with. They did an amazing job! They were professional and friendly. Would definitely use LTC again for future events. They really delivered for us.

Response from the owner · a year ago

Thank you, Vikki.

Carlenis VelazquezLocal Guide · 15 reviewsTotal number of Google reviews Carlenis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mr. Price at LTC exceeded my expectations by going above and beyond in translating some personal documents. I am incredibly satisfied with the prompt and efficient service I received. Highly recommend! 10/10!

Response from the owner · a year ago

Thank you, Carla.

Grace Howle7 reviewsTotal number of Google reviews Grace has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They sent interpreter Marcilene for ASL. These entire thing was an absolute joke. She does not know proper ASL or proper etiquette. I had to voice for my husband a few times, she kept jumping into the conversation and when she did she wouldn’t even sign for herself, then by the end of it she said out loud, no signing “oh I thought this was a CPS visit.” Like what? How do you have no context. People need to realize how much goes into interpreting for ASL prior to just taking it on. I called the agency to complain and they just blew me off. If you need an ASL interpreter RUN!!!! I would give this agency 0 stars if I could

Response from the owner · a year ago

This individual has never worked as an interpreter for LTC in our over 30-year history. This review does not reflect the quality of interpreting we provide. We are aware of the situation and have requested Google to remove the review.

Pat Fisher2 reviewsTotal number of Google reviews Pat has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our church contracted for Haitian Creole interpretation over 4 session of a parenting class. It was challenging since the interpretation was remote. LTC staff were extremely helpful and patient in identifying interpreters and making arrangements. Follow up was also excellent. We were satisfied with the experience and would recommend LTC to others for this service.

Response from the owner · 2 years ago

Thank you very much, Pat.

Ed Beetar1 reviewTotal number of Google reviews Ed has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great Agency. I have been working with them for 3 years now, as a translator and an interpreter, and it is amazing. I am expecting to continue working since it is one of the best agencies I have worked with.

Response from the owner · 2 years ago

Thank you, Ed.

LTC Language Solutions on Google Maps →

Business details