Lucky Dog Mobile Groomers - Austin, TX at a glance
Customers frequently praise the convenience of in-home service, the staff's gentleness with anxious pets, and proactive communication via text updates. The mobile model is appreciated for reducing stress for dogs with motion sickness or behavioral issues. However, recurring criticisms in lower-rated reviews involve uneven haircuts, unauthorized grooming services, and instances of tardiness or unexpected charges.
Google rating: 4.8 out of 5 from 257 reviews (94% five-star).
Reviews on this page: 257 Google reviews (229 with written comments, 78 with photos).
Owner responses: the business replied to 13% of reviews.
Most recent review: November 2, 2026.
Service: Mobile Dog Groomer serving Austin, Texas.
Data from Google, last updated November 3, 2026.
Star ratings
257 Google reviews we collected
4.8of 5
5 stars24194%
4 stars00%
3 stars21%
2 stars10%
1 star135%
Praise vs complaints
Phrases our text analysis found in 229 written reviews
94%praise
Praise29294%
Complaints196%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results10032%
Staff & attitude8226%
Would recommend4514%
Speed & response3812%
Communication196%
Price & value155%
Honesty & trust124%
What customers talk about
We read 229 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Had an amazing experience with groomer Angie for our 9-year-old golden retriever who is a little nervous and has not had regular professional grooming.”
“Used Lucky Dog 2 times prior and had an amazing experience, but this 3rd time was the worst grooming experience my dog has ever had.”
“She does an exceptional job and is always so patient, gentle, and loving with our Aussie.”
“Scheduling the appointment was atrocious due to the receptionist/scheduler, who was very rude, kept interrupting and wouldn't answer my questions.”
“Highly recommend Bernice to anyone looking for someone who will treat their fur baby with love and care!”
“…e the bad experience and on top of that BAD HAIRCUT,,,so disappointed never again.…”
“Scheduling is convenient and they respond fast by text and was able to get me down on their schedule within days.”
“…eciate how respectful they are of everyone’s time — always punctual, communicative, and efficient while still giving excellent care and attention.…”
“The lack of communication after scheduling a service is real.”
“For our family, we felt the price was worth it based on the convenience, quality of care, and the amount of work involved.”
“…omer and the convenience of the mobile grooming service, but it's not worth it if there are services performed on our pet that we didn't ask for and d…”
“Finding a groomer who is both skilled and genuinely great with dogs can be challenging, especially if you have a dog that may be nervous or difficult.”
People customers mention
Olivia20 reviews
Jake16 reviews
Amina5 reviews
Grooming5 reviews
Amanda4 reviews
Jade3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Had an amazing experience with groomer Angie for our 9-year-old golden retriever who is a little nervous and has not had regular professional grooming. We have bathed him ourselves, but with a new baby, things were busy. We are so happy with Lucky Dog service and our pup did great. He’s so clean, looks amazing and was happy as can be afterward. Will for sure use them again in the future!
Price assessment: Reasonable price
K
Kathie Carter4 reviewsiTotal number of Google reviews Kathie has written across all businesses on Google Maps, not just this one.
Olivia is an angel sent from heaven! My dog isn’t easy to handle, but she always manages to make him look beautiful with endless patience. I’m always so happy with her service! ❤️
T
Ti LeLocal Guide · 47 reviewsiTotal number of Google reviews Ti has written across all businesses on Google Maps, not just this one.
Kayla groomed my baby today and she provided pictures and updates and I can tell she treated my pup well since she tried to follow her back. Scheduling is convenient and they respond fast by text and was able to get me down on their schedule within days. This one has motion sickness so having the ability for a mobile groomer to come is great and Cristhian also did a great job for the first time when I used this organization. Highly recommend both of them.
A
Amy Valdez6 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
River has been absolutely loving his grooming sessions with Bernice! She does an exceptional job and is always so patient, gentle, and loving with our Aussie. It’s clear how much she cares, and we couldn’t be happier with her work! We love her so much that she’s officially part of River’s monthly routine. Highly recommend Bernice to anyone looking for someone who will treat their fur baby with love and care! 🛁🐶🐾🩵
Price assessment: Great price
A
Angela Mosley8 reviewsiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Amari was great with the dogs and they look so cute! I work from home and it was super convenient to have them come to the house. We’ll definitely book again!
