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Lucky Paws Pet Care

Dog walker · Hoffman Estates, IL · reviewed since 2020

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%52+28.4Reliability 24%27+6.5Value 14%99+14Replies to reviews 7%33+2.3Craft & service penalty96−0.4Experts Score= 51Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.51SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 13 house sitting servicesPosition by Experts Score among all companies we track in this category. · better than 8%
4.5 ★★★★★ 24 Google reviews · 7 photos
88%five-star reviews
15%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
4%reviews answered by the owner
Aug 2025latest review

Lucky Paws Pet Care at a glance

Customers report that the business provides grooming services with punctual appointments, quick turnaround times, and responsive online booking. Reviewers frequently mention that the staff listens to specific styling requests, resulting in detailed cuts that leave dogs clean and well-groomed. The positive feedback highlights the ease of scheduling and the convenience of the location for local pet owners. No recurring criticisms or patterns of negative feedback appear in the provided five-star excerpts.

  • Google rating: 4.5 out of 5 from 24 reviews (88% five-star).
  • Reviews on this page: 24 Google reviews (15 with written comments, 2 with photos).
  • Owner responses: the business replied to 4% of reviews.
  • Most recent review: August 12, 2025.
  • Service: House Sitting serving Hoffman Estates, Illinois.

Data from Google, last updated October 27, 2026.

Score profile vs other house sitting services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: reliability.

Satisfaction52Reliability27Craft & service96Value99Momentum–Replies to reviews33Satisfaction: 52 (median 80)Reliability: 27 (median 66)Craft & service: 96 (median 94)Value: 99 (median 97)Replies to reviews: 33 (median 38)
Lucky Paws Pet CareHouse Sitting Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lucky Paws Pet Care: 52/100 on this factor. Category median: 80.C
52
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lucky Paws Pet Care: 27/100 on this factor. Category median: 66.D
27
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Lucky Paws Pet Care: 96/100 on this factor. Category median: 94.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lucky Paws Pet Care: 99/100 on this factor. Category median: 97.A
99
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Lucky Paws Pet Care: 33/100 on this factor. Category median: 38.D
33

Bar = this company · dark tick = category median.

Star ratings

24 Google reviews we collected

  • 5 stars2188%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star313%

Praise vs complaints

Phrases our text analysis found in 15 written reviews

  • Praise2195%
  • Complaints15%

Topic share

How often each topic comes up in the written reviews

  • Quality & results732%
  • Would recommend627%
  • Staff & attitude418%
  • Speed & response29%
  • Price & value29%
  • Communication15%

What customers talk about

We read 15 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “She took her time with grooming Sky and what a great job she did.”
  • “Highly recommend.”
  • “The environment was very clean and hospitable and Toby got meet new friend in the process, Greta’s adorable and exceptionally friendly puppy named Lucky.”
  • “She is responsive and thorough in her grooming job/details.”
  • “She’s worth it!”
  • “Greta was so accomodating and listened to our concerns.”

People customers mention

  • Greta 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Lisa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Greta and Jack are wonderful with my pup! Their drop-in visits are full of cuddles, playtime, and care. I loved the photo updates as well, they really put my mind at ease.

Reasonable priceDog sitting (in-home)
BLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I brought my mini poodle in today for a full groom and absolutely loved the result! My pup came out looking fluffy and smelling so amazing! I asked to please cut the minimum as I love to have him fluffy and that’s exactly what we got. Thank you for the wonderful service. First time client and I already booked our next appointment. 😊

Customer photo from B's review
Jennica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Greta, did a great job with our two dogs. They look adorable and perfect for the holidays. She is very sweet and helpful too. She is responsive and thorough in her grooming job/details. Highly recommend.

+ Responsiveness+ Reliability+ Quality
VeraLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I needed a great groomer for my babies I was lucky to find Gretta she is awesome it was a last minute appointment she did a fabulous job and was on price point hair cut was great !! Thank you!!

Elaini6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

She did such an amazing job with my pup! Hands down the best groomer! First time i had him groomed at Lucky Dog Grooming Spa but I loved her service. Will definitely come back again!

+ Responsiveness+ Quality+ Professionalism
Danielle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My puppy is very active and she was able to get every inch of hair off of him! He looked like a brand new dog !! I’m definitely going to recommend her to others !

+ Quality+ Professionalism

Photos

Customer reviews

4.5 ★★★★★ 24 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Lisa Davis1 reviewTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Greta and Jack are wonderful with my pup! Their drop-in visits are full of cuddles, playtime, and care. I loved the photo updates as well, they really put my mind at ease.

  • Price assessment: Reasonable price
  • Services: Dog sitting (in-home)
Naghmeh Mohammadkhani1 reviewTotal number of Google reviews Naghmeh has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

She is very kind and skilled groomer🌺

B DiazLocal Guide · 27 reviewsTotal number of Google reviews B has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I brought my mini poodle in today for a full groom and absolutely loved the result! My pup came out looking fluffy and smelling so amazing! I asked to please cut the minimum as I love to have him fluffy and that’s exactly what we got. Thank you for the wonderful service. First time client and I already booked our next appointment. 😊

Response from the owner · 2 years ago

Thank you for the wonderful review! So happy you loved your experience, and can’t wait to have Benito back for his next grooming appointment. 🐾

Jennica Sayer3 reviewsTotal number of Google reviews Jennica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Greta, did a great job with our two dogs. They look adorable and perfect for the holidays. She is very sweet and helpful too. She is responsive and thorough in her grooming job/details. Highly recommend.

  • Positive: Responsiveness, Reliability, Quality, Professionalism, Value
Vera RamiLocal Guide · 23 reviewsTotal number of Google reviews Vera has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I needed a great groomer for my babies I was lucky to find Gretta she is awesome it was a last minute appointment she did a fabulous job and was on price point hair cut was great !! Thank you!!

Elaini Hondros6 reviewsTotal number of Google reviews Elaini has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

She did such an amazing job with my pup! Hands down the best groomer! First time i had him groomed at Lucky Dog Grooming Spa but I loved her service. Will definitely come back again!

  • Positive: Responsiveness, Quality, Professionalism, Value
Danielle Lashay4 reviewsTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My puppy is very active and she was able to get every inch of hair off of him! He looked like a brand new dog !! I’m definitely going to recommend her to others !

  • Positive: Quality, Professionalism
Judy4 reviewsTotal number of Google reviews Judy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Its my first time to bring my fur baby to Lucky Dog Grooming Spa. Greta was so accomodating and listened to our concerns. She took her time with grooming Sky and what a great job she did. Highly recommend👍🏼

  • Positive: Responsiveness, Reliability, Quality, Professionalism, Value
Iwona Gebert10 reviewsTotal number of Google reviews Iwona has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Thank you so much for taking the extra time to deal with our puppy’s first grooming. We appreciate the wonderful job you did ! We will definitely use Greta’s services again! We highly recommend her.

  • Positive: Responsiveness, Reliability, Quality, Professionalism, Value
Julie Herrera2 reviewsTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

All of the above! Greta IS AMAZING!! Friendly and did an incredible job on my pom She's the bestest!!

  • Positive: Responsiveness, Reliability, Quality, Professionalism, Value

Lucky Paws Pet Care on Google Maps →

Business details

  • Address: Versailles Rd, Hoffman Estates, IL 60192
  • Phone: (847) 386-8603
  • Service area: Hoffman Estates, IL