Customers frequently praise the company for punctual arrivals, professional conduct, and clear communication regarding services like chimney cleaning, repairs, and dryer vent maintenance. Reviewers often note reasonable pricing and thorough explanations of the work performed. However, a pattern of criticism exists where customers report receiving payment for repairs that were never completed and subsequently facing ignored communication attempts.
Google rating: 4.9 out of 5 from 67 reviews (97% five-star).
Reviews on this page: 67 Google reviews (66 with written comments, 11 with photos).
Owner responses: the business replied to 81% of reviews.
Most recent review: October 20, 2026.
Service: Move-In/Move-Out Cleaning Service serving Buena Park, California.
Data from Google, last updated November 12, 2026.
Star ratings
67 Google reviews we collected
4.9of 5
5 stars6597%
4 stars00%
3 stars00%
2 stars00%
1 star23%
Praise vs complaints
Phrases our text analysis found in 66 written reviews
98%praise
Praise18598%
Complaints42%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4624%
Would recommend3317%
Speed & response3016%
Quality & results2915%
Price & value2714%
Communication1810%
Honesty & trust63%
What customers talk about
We read 66 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were awesome to work with—super helpful, professional, and informative throughout the entire process.”
“We’re very happy with their work and would definitely recommend Luna Chimney Repair to anyone looking for quality service!”
“Luna’s came out free of charge for inspection and was the BEST at getting our fireplace up and running in no time.”
“We had a great experience with Luna Chimney Repair!”
“Pedro and Francisco came the next day - their prices were extremely reasonable.”
“They took the time to explain everything and made the experience easy and stress-free.”
“These guys are genuine and courteous and efficient.”
People customers mention
Sweep13 reviews
Pedro11 reviews
Justin6 reviews
Chimney4 reviews
Francisco4 reviews
Joanna3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
We had a great experience with Luna Chimney Repair! They repaired the cracks in our chimney, painted the chimney and fireplace, and thoroughly cleaned the fireplace. Everything looks great and is clean, safe, and ready to go!
They were awesome to work with—super helpful, professional, and informative throughout the entire process. They took the time to explain everything and made the experience easy and stress-free. We’re very happy with their work and would definitely recommend Luna Chimney Repair to anyone looking for quality service!
Price assessment: Reasonable price
Response from the owner · 3 weeks ago
Thank you for taking the time to leave us a great review Marilu! We are happy to hear that you enjoyed your service with the team and appreciate your acknowledgement of the pride we take in delivery a quality customer friendly experience. We look forward to serving you and any potential recommendations. Thank you again for allowing us into your home. -Joanna-
Niv SternLocal Guide · 38 reviewsiTotal number of Google reviews Niv has written across all businesses on Google Maps, not just this one.
Got bricks repaired as well as grout crown and rain cap good prices great work highly recommend
Response from the owner · a year ago
Thank you for the kind words, Niv! We're so happy your experience with our Luna's team went so smoothly. Would you mind sharing with your friends who are due for a service appointment, too! We'd love to continue providing great service to awesome customers like you. Thanks again! -Joanna-
Jessica Sim3 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Wow! I hired Luna Chimney to come for a quote after purchasing my first home with a VERY dirty chimney. Pedro Luna showed up with one of his techs and performed an inspection and gave an estimate on the spot. Very knowledgeable, I was so impressed. I agreed to the work and they were done with a chimney sweep, patch work, and glass door installation in 2 hours. Highly recommend!
Response from the owner · a year ago
Congrats on the new home Jessica! We appreciate your trust in us with your new purchase and look forward to any potential referrals. Thank you again for allowing us to earn your business. Enjoy your new fireplace! -Joanna-
kalvino coria8 reviewsiTotal number of Google reviews kalvino has written across all businesses on Google Maps, not just this one.
Pedro, Justin and Francisco came out for a routine cleaning on 02/10/25. They were very professional and polite, arrived early and weren’t fussy that I took a minute to reach them (I wasn’t supposed to even be at the house at the time as fate had it) and they not only cleaned which is what they were scheduled for, but after one of the leads took the time to ask thoughtful questions, I was able to interject and say my friend had been thinking of doing a light revamp with glass spheres she saw online, and the gentleman knew what I was talking about and very intelligently offered the upsell with zero pressure. I told him to contact my friend with a quote and he did and explained what she was getting and she was so happy to tackle this chore off her list in addition to beautifying the space more.
Now it’s her favorite part of the den and has lit it up every day since—and that fireplace hadn’t been interacted with much for years prior! Thank you for bringing joy to a nurse who’s trying to be an entrepreneur while raising a family! We’re all in your debt to your fantastic service and quality.
Response from the owner · a year ago
Thank you so much for sharing your thoughtful experience with us! We’re thrilled to hear that Pedro, Justin, and Francisco provided such excellent service and that they went above and beyond with their recommendations. It's wonderful to know that the glass spheres brought new life to your friend's space, and we’re so happy to have been a part of making her den her new favorite spot! Your kind words mean a lot to us, and we're grateful for the opportunity to help. Wishing you and your friend all the best in your busy lives, and we look forward to serving you again in the future! -Joanna-
Darryl Louie2 reviewsiTotal number of Google reviews Darryl has written across all businesses on Google Maps, not just this one.
The technicians arrived 10 min early. Very professional and nice. I thought the price was a little on the high side for the work performed but I also feel they did an great job fixing my chimney cap issue.
Response from the owner · 2 years ago
Thank you for taking the time to leave us a review Darryl! We greatly appreciate it and look forward to serving you in the future. -Joanna-
Dennis Poore1 reviewiTotal number of Google reviews Dennis has written across all businesses on Google Maps, not just this one.
This compnay took $1000 for my fireplace repair and still ahs not repaired it yet. Pedro, Joanne and Justin were nice at first but now they ignore me. We have been waiting since Christmas 2023 for this repair and still nothing. I suggest do not use them. I have tried to be nice but now I need to take legal action.
Kat Nieto2 reviewsiTotal number of Google reviews Kat has written across all businesses on Google Maps, not just this one.
Pedro and Francisco were on time and professional. The opening to my fireplace and surrounding area was covered to make sure it stayed clean. They were in and out in under an hour. My fireplace looks amazing.
Response from the owner · 2 years ago
Thank you for the wonderful review Kat. Yes, Pedro and Francisco are AMAZING! Thank you for sharing, we do seal off the entire firebox and surrounding area to make sure it stays clean and lay matting where ever necessary. Thank you again for allowing us into your home. Enjoy your fireplace! -Joanna-
Sabrina Reimbold3 reviewsiTotal number of Google reviews Sabrina has written across all businesses on Google Maps, not just this one.
The MOST wonderful company!! We have been in our house for 11 years and never used our fireplace. Luna’s came out free of charge for inspection and was the BEST at getting our fireplace up and running in no time. Same day inspection and service. I finally have the fireplace of my dreams and can’t be more satisfied with Luna’s professionalism and work ethic! By far some of the most respectable people/ company I have come across in a while! If you need service to your fireplace in any way, I highly recommend Luna’s. If I could give them 10+ stars ⭐️ I would!
Response from the owner · 2 years ago
Thank you so much for taking the time to leave us a wonderful review Sabrina! We appreciate you and Mike allowing us into your home and are happy we could be of service. Glad you can start your 2024 with your beautiful fireplace! Enjoy! We look forward to serving you in the future! -Joanna-
Cup Cake8 reviewsiTotal number of Google reviews Cup has written across all businesses on Google Maps, not just this one.
Pedro came with two other associates, and did a great job. Pedro inspected my fire place and he recommended me to redo my fireplace. He provided me a new gas line connection, lave rocks, and ceramic log kit. My fire place’s chimney was cleaning thoroughly before they started working on redone my fireplace. Pedro provided me safely instructions as to how to properly light the fireplace. Also, they response quickly for any questions. I strongly recommend to have Luna and his staff for any service on your chimney. Thank you for doing excellent job, Pedro and your staff
Response from the owner · 2 years ago
Beautiful fireplace!!! Thank you for sharing your pictures. We greatly appreciate your time in leave such a wonderful review. Pedro takes pride in his work and making sure customers are fully informed. He really does go the extra mile. Thank you again for allowing us into your home! We look forward to serving you in the future and look forward to all family and friend recommendations. Thank you! -Joanna-
Victor Manuel “VICK” Ocampo5 reviewsiTotal number of Google reviews Victor has written across all businesses on Google Maps, not just this one.
I highly recommend Luna’s Chimney Sweep.
Their service and professionalism is are outstanding. And the quality of their products is excellent.
Response from the owner · 2 years ago
Thank you for the great review Victor! We take pride in our customer service and happy to hear that. We look forward to seving you and friends and family. Thank you!! -Joanna-
