Honest reliable

Luu Auto Repair
Luu Auto Repair at a glance
Customers frequently praise the shop for honest assessments, fair pricing, and clear communication regarding necessary repairs. Many note that the owner advises against unnecessary services and provides upfront estimates, though the high volume of business often requires scheduling appointments weeks in advance. A recurring criticism in low-star reviews concerns the use of software-calculated labor estimates, which some customers feel results in overcharging relative to the actual time spent on the vehicle.
- Google rating: 4.9 out of 5 from 184 reviews (96% five-star).
- Reviews on this page: 184 Google reviews (142 with written comments, 2 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 13, 2026.
- Service: Auto Repair Shop serving Austin, Texas.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
Reviews from Google, shown as published (original wording, unedited).
Several friends highly recommended Luu Auto Repair, and after my own experiences, I understand why. He is straightforward, considerate, and honest about what truly needs to be done. On a previous visit, I asked whether my tires needed to be replaced, and he told me they did not. This time, I brought my car in because the A/C was not cooling properly. He recharged the system, added leak detection dye, and explained that I could return for a free leak check if the cooling weakened again. Although his schedule only allowed time for the A/C service that day, he still made an effort to address my additional questions. He also checked whether I was due for an oil change and told me it was not needed yet. In my experience, he never recommends unnecessary repairs or services. His honesty, practical approach, and efficient service have earned my trust. Highly recommended!
- Services: A/C installation & repair
He deserves all 5 stars and more. He took a moment from his busy day, after I explained my issue, raised my hood and pointed directly to the problem! Had my car fixed in 20 min and even test drove it before giving it back! Car is back to normal!
- Price assessment: Great price
- Services: General repairs & maintenance, Engine repair
absolutely the most trustworthy, honest, cordial, timely, and affordable mechanic ever! i have had only the most excellent experiences with Don at Luu Auto. you will be in good hands 10/10
- Price assessment: Great price
- Services: General repairs & maintenance, Brakes, Battery
Lulu e il miglior meccanico grazie.director di restorante lungo lago Como
First time working with Luu’s for my 2011 Honda CRV. Selected based on volume of high ratings and customer comments. Significantly lower cost compared to the dealership (not what they once were). Fixed three oil leaks, trans fluid service and rear brake pads and rotors - monitoring now. Be prepared to leave your car for a few days. No frills. They will secure your car behind a locked gate. Alert: Please be aware of a hazard (a cement water inlet / utility hole 2-3 feet in diameter) between Lamar and the grassy area near the outside parking in front of the shop if you are looking for a place to pull off, park or turnaround. It can be overgrown with grass and you won’t see it from the road or shoulder. Your car can fall into the hole and it might not come out without damage. Reported to City of Austin.
- Price assessment: Reasonable price
- Services: Engine repair, Brakes
My experience at luu’s auto repair was amazing. Don was very informative and helpful throughout the whole process and helped me get the best care for my car without breaking the bank. I’ll be back for any of my car troubles as long as I’m in Austin. Thanks don! P.s. do call for service a week in advance as they get busy.
- Price assessment: Great price
- Services: Electrical repair, Brakes, Service not listed
Awesome customer service, Don was very helpful with describing the issue and explaining how "mark-up" works, now I understand about warranty coverage. I would recommend this place to anyone in the Austin area. Thank you Don
- Price assessment: Reasonable price
- Services: Engine repair
High quality service performed with exact timing and very honest delivery. They fixed my water pump in time and for very competitive price.
- Price assessment: Reasonable price
- Services: Service not listed
Great service, communication and honest work. Can’t recommend this place enough.
Business details
- Address: 8225 N Lamar Blvd, Austin, TX 78753
- Phone: (512) 837-1417
- Service area: Austin, TX