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LUX Spa

Spa · Green Bay, WI · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%98+25.6Value 15%97+14.8Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#39 of 122 medical spasPosition by Experts Score among all companies we track in this category. · better than 69%
5.0 ★★★★★ 77 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
Sep 2026latest review

LUX Spa at a glance

LUX Spa holds a 5/5 rating from 77 reviews, with the owner responding to 99% of feedback. Clients frequently praise the clean, calming environment and professional staff who provide attentive care. Common services include lymphatic drainage, facials, cupping, and nail treatments, often highlighted for their effectiveness in post-surgical recovery and pain relief. One criticism notes that the spa is expensive and sends frequent notification messages.

  • Google rating: 5.0 out of 5 from 77 reviews (99% five-star).
  • Reviews on this page: 77 Google reviews (73 with written comments, 2 with photos).
  • Owner responses: the business replied to 99% of reviews.
  • Most recent review: September 9, 2026.
  • Service: Medical Spa serving Green Bay, Wisconsin.

Data from Google, last updated November 1, 2026.

Score profile vs other medical spas

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.

Satisfaction98Reliability98Craft & service–Value97Momentum100Replies to reviews–Satisfaction: 98 (median 95)Reliability: 98 (median 93)Value: 97 (median 100)Momentum: 100 (median 100)
LUX SpaMedical Spas median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.LUX Spa: 98/100 on this factor. Category median: 95.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.LUX Spa: 98/100 on this factor. Category median: 93.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.LUX Spa: 97/100 on this factor. Category median: 100.A
97
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.LUX Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 78.–
–

Bar = this company · dark tick = category median.

Star ratings

77 Google reviews we collected

  • 5 stars7699%
  • 4 stars00%
  • 3 stars11%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 73 written reviews

  • Praise7799%
  • Complaints11%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price450%
  • Reasonable450%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Would recommend2329%
  • Staff & attitude2026%
  • Quality & results1823%
  • Speed & response79%
  • Communication45%
  • Price & value34%
  • Honesty & trust34%

What customers talk about

We read 73 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Highly recommend her and all services the spa offers!”
  • “If you’re looking for someone who is talented, kind, and consistently amazing, look no further.”
  • “She has great attention to detail and truly takes the time to get to know her clients.”
  • “I loved my experience so much that I came back later the same day for the “Full Body Reset,” and it was just as incredible.”
  • “I really appreciated her taking the time to explain her methods, the purpose behind the cupping, and how it supports recovery and overall wellness.”
  • “My treatments are affordable ~ plus you cant put a price on your health & well-being!”
  • “It’s obvious she genuinely cares about her clients and is passionate about helping people feel their best.”

People customers mention

  • Michelle 18 reviews
  • Kayla 5 reviews
  • Korie 3 reviews
  • Hall 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired LUX Spa for 3 kinds of job. Pick one to see what they paid and said.

Recent reviews

KariLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Michelle is absolutely amazing! Highly recommend her and all services the spa offers!

Tara14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Michelle creates such a warm, welcoming atmosphere that makes it easy to completely relax. It’s obvious she genuinely cares about her clients and is passionate about helping people feel their best. If you’re looking for someone who is talented, kind, and consistently amazing, look no further. I already can’t wait for my next appointment!

Reasonable priceSpa packages
Marcelina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Michelle was very nice ! She helped my swelling go down significantly with lymphatic massages after my lipo surgery . Would definitely recommend for post op recovery !!!

Great price
MackenzieLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Madelyn is an exceptional esthetician! She is kind, caring, compassionate and wants to give her clients the best experience. She has great attention to detail and truly takes the time to get to know her clients. The atmosphere is welcoming, peaceful, and a trip to a wellness safe haven. I left feeling relaxed,…

Great priceSkin treatments
Rach8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I went in today for a Hydrafacial while visiting from out of town, and I had such a wonderful experience. The spa is clean, calming, and incredibly welcoming—everyone there was so kind and professional. I received the Platinum Hydrafacial from Korie, and she is truly AMAZING. She has such a magical touch, and you…

Reasonable priceSkin treatmentsFacialMassage therapy
Hannah6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I’ve gone to LUX spa for everything from lymphatic massages, facials, ultrasound therapy, to cool sculpting, and I’ve had nothing but a positive experience. Michelle is amazing and the overall vibe and aesthetic of the spa is fantastic.

Reasonable priceFacialMassage therapyService not listed

Photos

Customer reviews

5.0 ★★★★★ 77 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Kari MahlikLocal Guide · 24 reviewsTotal number of Google reviews Kari has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Michelle is absolutely amazing! Highly recommend her and all services the spa offers!

Response from the owner · a day ago

We’re so glad Michelle made such a great impression. Thanks for recommending her and the spa’s services!

Tara Larscheid14 reviewsTotal number of Google reviews Tara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Michelle creates such a warm, welcoming atmosphere that makes it easy to completely relax. It’s obvious she genuinely cares about her clients and is passionate about helping people feel their best. If you’re looking for someone who is talented, kind, and consistently amazing, look no further. I already can’t wait for my next appointment!

  • Price assessment: Reasonable price
  • Services: Spa packages
Response from the owner · 3 months ago

Thank you so much for your kind and heart-felt review Tara! We are so honored that you trust us with your care, and we look forward to continuing to care for you, and earning your business every visit. See you next time!

Marcelina Roche1 reviewTotal number of Google reviews Marcelina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Michelle was very nice ! She helped my swelling go down significantly with lymphatic massages after my lipo surgery . Would definitely recommend for post op recovery !!!

  • Price assessment: Great price
Response from the owner · 4 months ago

Thank you so much! We are so honored to be able to help you feel your best! We appreciate your support and hope your recovery goes well!

Mackenzie MayLocal Guide · 28 reviewsTotal number of Google reviews Mackenzie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Madelyn is an exceptional esthetician! She is kind, caring, compassionate and wants to give her clients the best experience. She has great attention to detail and truly takes the time to get to know her clients. The atmosphere is welcoming, peaceful, and a trip to a wellness safe haven. I left feeling relaxed, rejuvenated, and ready to be my best self. The heated table for the client is a bonus! It’s comfortable, cozy, and the perfect place where you can meditate to seize your next breath. Book an appointment, you will not be disappointed!!

  • Price assessment: Great price
  • Services: Skin treatments
Response from the owner · 6 months ago

Thank you so much for your thoughtful and heartfelt words. We’re truly grateful you took the time to share your experience. Madelyn has such a genuine gift for caring for her clients, and it means a lot to see that reflected in your visit. Creating a space that feels peaceful, welcoming, and restorative is exactly what we strive for, so your feedback is incredibly meaningful to us. We love that you were able to fully relax and leave feeling rejuvenated—that’s exactly the experience we hope every guest has. And yes… that heated table is definitely a favorite for a reason. We can’t wait to welcome you back again soon. 💛

Rach8 reviewsTotal number of Google reviews Rach has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I went in today for a Hydrafacial while visiting from out of town, and I had such a wonderful experience. The spa is clean, calming, and incredibly welcoming—everyone there was so kind and professional. I received the Platinum Hydrafacial from Korie, and she is truly AMAZING. She has such a magical touch, and you can tell she’s genuinely passionate about what she does. I loved my experience so much that I came back later the same day for the “Full Body Reset,” and it was just as incredible. My skin is absolutely glowing! I highly recommend this spa, especially if you can book with Korie. I’ll definitely be back the next time I’m in town!

  • Price assessment: Reasonable price
  • Services: Skin treatments, Facial, Massage therapy, Massage
Response from the owner · 6 months ago

We are so honored to have had the opportunity to pamper you on your visit! And Korie and the team appreciate your amazing review! Thank you so very much for supporting our small business! It is clients like you that validate why we do what we do. Thank you again!

Hannah Boudreau6 reviewsTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’ve gone to LUX spa for everything from lymphatic massages, facials, ultrasound therapy, to cool sculpting, and I’ve had nothing but a positive experience. Michelle is amazing and the overall vibe and aesthetic of the spa is fantastic.

  • Price assessment: Reasonable price
  • Services: Facial, Massage therapy, Service not listed
Response from the owner · 6 months ago

Thank you so much Hannah! We love pampering you and giving you all the self care you deserve! It's always a pleasure to have you in! Looking forward to your next visit!

Lea Krueger2 reviewsTotal number of Google reviews Lea has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The lymphatic massage is wonderful! Very relaxing and Michele is incredible. The scalp massage add-on was perfect!

  • Price assessment: Reasonable price
  • Services: Massage therapy
Response from the owner · 8 months ago

Thank you so much Lea! We are so honored to have you as a client! We appreciate you and your kind review! See you next time!

CJ FishLocal Guide · 30 reviewsTotal number of Google reviews CJ has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had an amazing cupping massage experience at LUX SPA. The session was incredibly relaxing and therapeutic, and I could feel the benefits immediately. A huge thank you to Michelle Hall for not only her excellent technique, but also the great conversation throughout the session. I really appreciated her taking the time to explain her methods, the purpose behind the cupping, and how it supports recovery and overall wellness. Her knowledge and passion truly set the experience apart. I left feeling refreshed, loosened up, and well taken care of. Highly recommend LUX SPA—and especially Michelle—if you’re looking for professional, thoughtful, and effective bodywork.

Response from the owner · 9 months ago

Thank you so much CJ! We are so glad to hear that your experience exceeded your expectations and that we could give you some relief! It was an honor to work with you! Happy New Year!

bob roberts1 reviewTotal number of Google reviews bob has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Michelle is excellent. Very professional and did an amazing job with my swelling. Also she is very easy to talk too and we had allot of great conversations. She really makes you feel welcomed and comfortable. All the best, your favorite gutter guy.

  • Price assessment: Great price
  • Services: Massage therapy
Response from the owner · 10 months ago

Thank you so much for your kind review! We are so glad you got relief and had a wonderful experience in your treatments. It was an honor to work with you!

Sally Johnson3 reviewsTotal number of Google reviews Sally has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I tried the cupping today with Teri!!! Oh my gosh!!! Such a wonderful experience! Enjoyed every minute of it. I feel like a million bucks!! Teri is a great person, have known her for quite some time as she provided services for my daughter after her car accident! She is a great person and everything about her and the spa are amazing! Will definitely be going back! Thanks Teri!

  • Price assessment: Great price
Response from the owner · 11 months ago

Thank you so much for sharing such a wonderful review of your service with Teri! We absolutely agree—she’s incredible. We can’t wait to welcome you back to the spa. Wishing you a beautiful holiday season!

LUX Spa on Google Maps →

Business details