Analyzing 9,268,0599.3M ReviewsFor 26,36926.4K Experts
Google reviewers rate the service 4.9 out of 5 based on 35 reviews, highlighting punctuality, professional drivers, and clean vehicles for airport transfers and local trips. Customers frequently praise the owner’s responsive communication and willingness to accommodate last-minute requests or flight delays. Two low-star reviews note a negative experience during an initial phone call regarding a quote, though the company owner only replied to 14 percent of all reviews.
Data from Google, last updated November 8, 2026.
35 Google reviews we collected
Phrases our text analysis found in 35 written reviews
How often each topic comes up in the written reviews
We read 35 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They immediately responded to my request and were able to provide transportation to the airport with an engaging, friendly, and safe driver.”
“He was proactive, punctual and anticipated my every need.”
“Highly recommend for their courteousness and their respectfulness.”
“The attention to detail, honesty (no hidden fees) cleanliness of vehicles, the professionalism, punctuality, conversation (mine with Mark; my son’s wi…”
“Peace of mind and excellent service.”
“Great communication from start to finish, and very accommodating to changes in reservations.”
“Will use again for airport transport; safety and reliability are so important and the slight difference in cost is well worth it.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 35 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Mark and Mac are great. Easy to book a reservation. They followed up with all the details. Mac was a great driver. Very knowledgeable ! We book them all the time. Always great.
Thanks, have a safe trip.
Late on a Sunday (holiday) afternoon when my existing transportation fell through, I reached out to Luxury Limousine of Waco. They immediately responded to my request and were able to provide transportation to the airport with an engaging, friendly, and safe driver. As my travel brings me to Waco, I will be engaging Luxury Limousine of Waco for my future needs. They are nothing short of exceptional. You won’t be disappointed.
Kudos to Baylor Airport Transportation and owner Mark Heslep. My wife and I were in an extreme bind, calling every car service offering service from Baylor University to one of the airports in Dallas. The attention to detail, honesty (no hidden fees) cleanliness of vehicles, the professionalism, punctuality, conversation (mine with Mark; my son’s with the driver, Mack) were wonderful. I fully understand and appreciate why Baylor Airport Transportation is the choice for Baylor University as a whole!
Phone was picked up right away and Mark was great. He scheduled the pick up for our Baylor student, and even waited to make sure their flight wasn’t delayed. Peace of mind and excellent service. The driver was there early and touched base with us the day before. Would highly recommend!
We loved having Mac McKnight drive us around. He was charming and he clearly loves Waco as he was telling us all about its history and points of interest. He was lovely, super punctual and most helpful. We highly recommend him.
Mac is an outstanding driver, one of the best I’ve had in a long time. He was proactive, punctual and anticipated my every need.
My son's family of four was arriving from overseas at DFW Airport late at night and needed transport to Waco. Mark made some excellent suggestions that saved us money for the trip to Waco and the later return to DFW. The driver Mack turned out to be superb in his driving service and attitude. They even picked up a needed car seat from our house and returned the seat used for the trip back the day after the return to DFW. Overall, the experience was rated as very professional and solicitous. I would recommend them again without hesitation.
Thank you so much, glad we could be of service to your Family.
Excellent service. I highly recommend using this limo service. Very accommodating, reliable, and professional. Thank you Mark for always helping us with limo services. You are the best!!
FANTASTIC LIMO SERVICE !!! Great customer service as well as communication!!! Looking forward to doing business with them again !
Highly recommend this company. Luxury Limousine of Waco offer a fantastically professional, extremely reliable and courteous service. Great communication from start to finish, and very accommodating to changes in reservations. Duane was a true professional, kept in great communication and made the long ride to and from airport a comfortable experience with great conversation thrown in. We will definitely be using this company on my next trips to Waco.
Analyzing 9,268,0599.3M ReviewsFor 26,36926.4K Experts