Analyzing 9,389,9699.4M ReviewsFor 26,74426.7K Experts
Google reviewers rate Madison Veterinary Specialists & Emergency Care 4.8 out of 5 based on 1,488 reviews, with the owner responding to 90% of feedback. Customers frequently praise the staff’s empathy, clear communication, and thorough explanations during complex procedures like surgery and emergency care. Positive feedback often highlights the compassionate treatment of pets and the ease of the check-in process. Conversely, some lower-rated reviews criticize high costs, perceived lack of transparency regarding fees, and difficulties reaching the clinic for post-operative questions.
Data from Google, last updated November 10, 2026.
1,488 Google reviews we collected
Phrases our text analysis found in 1,336 written reviews
How often each topic comes up in the written reviews
We read 1,336 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff at mvs was very kind and gracious while I was scared to death for my cat.”
“Receptionist was rude and the vet was very arrogant, overall did not help us or give us any answers- very disappointing considering the drive we made…”
“…as in good hands when I left her to be admitted for imaging ♥️ Great communication directly from her doctor & such kind patience for all of my questio…”
“However, that was never communicated to us and so this further resulted in delays in starting our dogs chemotherapy.”
“All questions get answered thoroughly and with patience.”
“horrible experience here, wouldn’t recommend to anyone.”
“Very responsive and approachable staff every step of the way.”
“The department is clearly overworked and understaffed, which led to an extreme delay in my dog receiving chemotherapy.”
“I highly recommend this clinic; your pet will be in good hands.”
“Stay away, they don't care about your pet, only your wallet, and they do it in a scammy way.”
“It was worth it--he also gave us more insight on the age of our rescue pup (that meant we would continue puppy food a bit longer).”
“Very expensive, paid a little over $700 for them to tell me “I don’t know”.”
“I honestly don't know if I can put into words just how thankful I am for everyone at Madison Veterinary Specialists and the care they gave my Bear Bear.”
“The clinic basically tried to scam us by withholding information.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 1,488 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Gracias a Esta Veterinaria mi perrita kira hoy sigue con vida fue un proceso duro para nosotros en momentos de emergencia estos Doctores nos ayudaron mucho realmente ! Mil gracias 1000% recomiendo esta veterinaria su mascota estara en buenas manos
Dr. McDonald is awesome . Happy to have her as Cash new doctor.
Outstanding Animal Veterinary Emergency Service! I can not begin ylto thank them for saving my dogs at various times over the years.
My senior Kitty broke a femur, and then we learned that it was due to bone cancer. The staff at mvs was very kind and gracious while I was scared to death for my cat. They took great care of her, and she is well on the way to healing.
Very responsive and approachable staff every step of the way. Felt like Zoe was in good hands when I left her to be admitted for imaging ♥️ Great communication directly from her doctor & such kind patience for all of my questions! Thank you! A standard scene of Zoe with her previously symmetrical face inspecting & obtaining her cupcake treat, celebrating her 10th birthday ♥️
Exceptional care for our exceptional dog - you can't go wrong.
I was met with compassion and care the whole way through. Every member of the team worked diligently with the utmost patience. We are truly grateful for their expertise.
Everyone was pleasant and caring which helped relax me in a stressful situation. The check-in process was easy. The vet took time to explain to me what they felt was going on with my pet and how they planned to treat him. I felt comfortable leaving him in their care for the evening. They gave me updates on his condition in the morning and before we came to pick him up. I would recommend this facility.
All of the staff were very friendly, helpful, and willing to answer any questions I had, from the front desk staff to the vet tech to the surgeon. I appreciated the time spent with me and Barney and never felt rushed along. I felt that everyone had Barney's best interests in mind.
My dog had to have TPLO procedure on both back legs. I couldn’t be happier with the quality of care and her recovery. Grateful to the team here.
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Analyzing 9,389,9699.4M ReviewsFor 26,74426.7K Experts