Google reviewers rate the salon 4.9 out of 5 based on 64 reviews, highlighting the relaxing nature of head spa treatments and scalp care. Customers frequently praise the staff for their knowledge, communication, and ability to address specific hair concerns. A common criticism involves appointment scheduling difficulties, including slow response times to messages and last-minute cancellations without proper notice or apology.
Google rating: 4.9 out of 5 from 64 reviews (97% five-star).
Reviews on this page: 64 Google reviews (60 with written comments, 8 with photos).
Owner responses: the business replied to 5% of reviews.
Most recent review: September 22, 2026.
Service: Beauty Salon serving Abilene, Texas.
Data from Google, last updated November 13, 2026.
Star ratings
64 Google reviews we collected
4.9of 5
5 stars6297%
4 stars00%
3 stars12%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 60 written reviews
94%praise
Praise6394%
Complaints46%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2131%
Would recommend1928%
Quality & results1421%
Communication46%
Honesty & trust46%
Speed & response34%
Price & value23%
What customers talk about
We read 60 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was so thorough, knowledgeable, and professional throughout the entire 8-step treatment.”
“If you’re looking to treat yourself and unwind, I highly recommend booking with her—you won’t regret it!”
“I had the most amazing experience with Madison during my head spa treatment!”
“She explained everything clearly during the scalp analysis and customized the experience to exactly what I needed.”
“I was so relaxed but honestly the best part was the knowledge because ya girl needed a cut and detox.”
“Highly recommend scheduling your next appointment before leaving as she books up fast.”
“My scalp was finally clear and the wait was absolutely worth it!”
People customers mention
Madison7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I had an amazing dream head spa and haircut with Madison. I was so relaxed but honestly the best part was the knowledge because ya girl needed a cut and detox. She gave so many amazing suggestions and recommendations to help with my curly hair journey. I left their feeling like I had brand new hair and found my girl to be loyal to haha. ❤️ Thank you!!!
Price: $140–160
Services: Blowouts, Hairstyling
Atmosphere: Relaxing, Cozy
Maintenance: Pristine
Evany Goodman2 reviewsiTotal number of Google reviews Evany has written across all businesses on Google Maps, not just this one.
I had the most amazing experience with Madison during my head spa treatment! From the moment I walked in, she made me feel completely relaxed and taken care of. Her technique was incredible—so soothing, yet you can tell she really knows what she’s doing. Every step of the treatment felt intentional, from the gentle scalp massage to the refreshing products she used.
I left feeling not only refreshed but genuinely recharged. My scalp felt so clean and healthy, and my hair has never felt softer. Madison’s attention to detail and calming energy truly set her apart. If you’re looking to treat yourself and unwind, I highly recommend booking with her—you won’t regret it!
Jessica Bryand2 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Such an amazing experience. I did have to reschedule a few times due to some scratches on my scalp from psoriasis. My scalp was finally clear and the wait was absolutely worth it!!! I have dealt with a dry, itchy, flaky, tight scalp for 30 years. With a few product changes and the 8 step spa treatment my scalp is flake free. I don't have that tight burning sensation and it's been life changing! If this is something you have been considering I absolutely recommend Madison and the 8 or 10 step treatment.
Price: $60–80
Jennifer Caldera9 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Went and had the head spa treatment by Fallen and it was amazing. The first time I've ever had one and I will definitely have another. She did an amazing job, it was so relaxing, even now several days later I still feel great. I highly recommend having one
