MĀE Salon + Wellness ✂

Cheri, we need to address the serious misinformation in this review. You have not been enrolled in recurring payments of any kind, nor has MAE ever attempted to establish recurring charges on your account. Your statement that we intend to charge you $172 every month is entirely false. During your appointment, your stylist spent nearly three hours working with you, repeatedly adjusting and discussing your haircut in an effort to accommodate your requests. Unfortunately, despite those efforts, the appointment became increasingly difficult, including several instances of disrespectful behavior toward our stylist. Ultimately, you chose to end the appointment, removed your cape, and left the salon without completing payment. Before leaving, you explicitly instructed our team to charge the card you had on file. 5 team witnesses and another client witness can confirm. The $172 charge was a One Time payment for the professional services received including extended appointment time provided, not a recurring payment or subscription. We are always willing to have constructive conversations when guests are not satisfied with a service. However, we also believe our team deserves to be treated with respect, and we cannot allow serious, inaccurate accusations about our business practices to go unaddressed. We stand behind our team and the professionalism they demonstrated throughout this experience. MAE Salon-

Thank you so much for such a lovely review! 🤍 We know how much trust it takes to visit a new salon, and we're so happy Kaylee made your first experience at Mae such a wonderful one. We're thrilled to hear you love your hair and that you've been getting so many compliments! It's also lovely to know you enjoyed the relaxing hair wash and head massage, and that Ford made you feel right at home. He's very good at his job! Thank you for trusting Kaylee and the Mae team with your hair. We can't wait to welcome you back!

Thank you for sharing this feedback. We’re genuinely sorry to hear that you left feeling unhappy with your haircut, and even more so that we didn’t have the opportunity to make it right for you. We’re deeply committed to beautiful results, and we also know that sometimes a haircut can need a small adjustment once it’s been washed and styled naturally at home. That’s exactly why we’re always happy to have a guest come back in so we can see how the cut is living, make any needed adjustments, and ensure they feel great about the final result. Because your review doesn’t include a first name, we haven’t been able to identify your appointment or connect with the stylist who worked with you. We’d genuinely appreciate the opportunity to do both, not only so we can address your experience personally, but so we can use your feedback to continue improving as a team. We’re sorry to hear you ultimately chose to have the cut adjusted elsewhere, and we completely understand why you wouldn’t want to return if you didn’t feel confident in the experience. If you’re open to connecting with us directly, we would still really appreciate the opportunity to learn more and see how we can make this right not only for you but every other client that walks in our doors. My name is Aja and I'm the owner, I would love the chance to connect with you directly if you would be willing, Please email me at [email protected] or call 303-646-7050, thank you!

Thank you for this kind review! We're so happy Kaylee took care of you and made you feel pampered. She will be absolutely thrilled to hear that you're loving your haircut, and that we were able to solve the issues with your previous cut. We're also happy to hear the head massage and other touches offered some well-deserved relaxation for a busy mom like yourself! We hope to see you again soon!

Thank you so much for such a thoughtful review. 🤍 Thirty years of growing and donating your hair is incredibly special, and we don't take lightly the trust it takes to make a big change after so many years. We're so happy Robyn was able to listen, guide you through the process, and create a haircut that felt like you from day one. Hearing that you washed it, slept on it, and woke up loving it without having to do a thing is about the highest compliment a haircut can receive. We're also so glad you enjoyed taking advantage of our quiet, relaxing atmosphere. Everyone deserves a little space to simply exhale. Thank you again for trusting Robyn and the MAE team with such an important haircut. We can't wait to welcome you back when you're ready.

Thank you so much for taking the time to leave such a kind review! We know trusting a new stylist, especially while you're traveling, can feel like a leap, so we're so happy Kaylee and the team helped you feel right at home. It means so much to hear you loved your haircut, enjoyed your custom treatment, and got to indulge in our little snack bar along the way. We'll be ready to welcome you back the next time you're in Denver. Safe travels until then, and we can't wait to see you again! ✨

Thank you for the heartfelt review! Gia is an amazing and thorough stylist, and she'll be so happy to know that you left with exactly what you were envisioning. We're so happy you had such a positive experience at the salon! Creating a space where guests feel truly welcomed is such a big part of what MĀE Salon + Wellness is all about. Thank you for trusting us with your hair!

Thanks for the kind words Allison! Kaylee is definitely a talented stylist, we're thrilled that you left with a cut, color, and style that frames your face and makes you feel fabulous! We hope to welcome you again soon!

Gia is the best! She's definitely skilled in natural, effortless hair, and she'll be happy to know you left feeling great. We're also thrilled you enjoyed the little touches around the salon. Hope to see you again soon :)