The owner, the wife, is rude, disrespectful and unorganized. The husband is nice, however he is of no help. To make a long story short, my dog was going into heat (on her period), I did not know if they groomed female dogs on their periods. So I texted her to ask whether she can still groom dogs in that condition, she did not respond, so I was not going to bring her. The following morning she texts me, instead of texting her I call her. She didn't allow me to explain, she kept talking over me, and was rude, impolite, and disrespectful. She tells me that she doesn't look at her phone after 7pm....How am I to know that?! It was past the time of the appointment, I asked her if she still wanted me to bring in my dog, she said yes, so I hung up and brought the dog. When I went to pick up my dog, I told her to never to speak to me like that again, as I have been a loyal customer who also tips well. Things got heated, I calmed down and tried to speak to the husband. Instead of letting me explain what happened, she then comes over as I am explaining to him and she starts yelling and interrupting, so unprofessional and just rude. I was trying to tell them that my dog has begun bleeding. Then the wife has the nerve to tell me that MY dog is not, when I know for fact she is. It was an awful experience, especially after using them for over a year. I will be taking my business elsewhere. PLEASE DO NOT GO THERE!
Magic Groomer
Magic Groomer at a glance
Google reviewers rate Magic Groomer 4.9 out of 5 based on 129 reviews. Customers frequently praise the grooming quality, gentle handling of anxious or large dogs, and the cage-free waiting environment. Many note the staff's willingness to accommodate short-notice appointments and their transparent communication regarding extra fees. However, low-star reviews highlight recurring issues with unresponsive phone messages, missed pickup confirmations, and perceived rudeness from specific staff members during interactions.
- Google rating: 4.9 out of 5 from 129 reviews (95% five-star).
- Reviews on this page: 129 Google reviews (118 with written comments, 53 with photos).
- Owner responses: the business replied to 32% of reviews.
- Most recent review: April 25, 2026.
- Service: Pet Groomer serving Stamford, Connecticut.
Data from Google, last updated November 13, 2026.
Star ratings
129 Google reviews we collected
- 5 stars12395%
- 4 stars11%
- 3 stars11%
- 2 stars00%
- 1 star43%
Praise vs complaints
Phrases our text analysis found in 118 written reviews
- Praise14794%
- Complaints106%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude4730%
- Quality & results4327%
- Would recommend3925%
- Speed & response96%
- Price & value96%
- Communication74%
- Honesty & trust32%
What customers talk about
We read 118 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They really listen to their customers and the end result is a beautiful, professional job.”
“The owner, the wife, is rude, disrespectful and unorganized.”
“So much attention to detail is paid and our puppy leaves looking incredible each time -- Daniel is truly a wonderful groomer!”
“It was an awful experience, especially after using them for over a year.”
“If you want to take your dog there, I will definitely recommend there.”
“They are so quick and loving to the animals and NO crating.”
“Very reasonable pricing for star treatment and very thoughtfully considered my puppy’s first experience.”
“So glad that we switched over from our overpriced, dysfunctional groomers in Darien.”
“They are responsive and easy to work with when booking appointments, and I have recommended them to friends.”
“They are very transparent about how appointments go and any extra fees incurred are accompanied by photos.”
People customers mention
- Daniel 15 reviews
- Gabby 8 reviews
- Groomers 7 reviews
- Gaby 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.9 ★★★★★ 129 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
We left from London to groom our little Biscuit here. He came in a matted three months puppy and left so clean and fresh! They were so accommodating as we arrived very late due to the dog getting lost at home. Thank you guys!
Our Havanese Monty has been going to Magic Groomer since we got him a year ago. Magic does a beautiful job grooming him. They really listen to their customers and the end result is a beautiful, professional job. Bonus, Monty comes home happy and handsome! Highly recommend!!!
It was a lovely experience, the place was very nice and my dog looked great. I'll definitely be back in 8 weeks.
- Price assessment: Great price
- Services: Dog full service grooming
Magic Groomer is the place to go for a professional, kind, and detailed grooming service. It is always great to know my dog is well taken care of. The willingness from Gabriela to accommodate a time slot with short notice was greatly appreciated. Five stars for sure without hesitation. Thank you.
- Services: Dog grooming and styling
Highly recommended
- Price assessment: Great price
- Services: Dog ear cleaning, Dog bathing and blow dry, Dog full service grooming, Dog grooming and styling
Excellent place great service. If you want to take your dog there, I will definitely recommend there. They do a great job. Gabriela is great with the dogs.
- Price assessment: Great price
- Services: Dog ear cleaning, Dog bathing and blow dry, Dog full service grooming, Dog grooming and styling
Wonderful services!
- Price assessment: Great price
- Services: Dog bathing and blow dry
This was our first time bringing Bentley to Magic Groomers. Roberto did an excellent job! He was gentle, and patient with him, as this was only his second time being groomed. Definitely recommend Roberto!
Best experience ever! Our Newfoundland is 175 pounds. I looked at all the reviews and made a decision to use this wonderful place. She looks like a show dog now, and that's according to friends who have owned Newfoundlands for years. Very nice people. Great communication. I will definitely be back.
- Price assessment: Reasonable price
- Services: Dog full service grooming
Thank for you kind words I really appreciate was a pleasure to have a new beautiful Soul we focus to provide the best grooming experience for pets
Business details
- Address: 947 Hope St, Stamford, CT 06907
- Phone: (203) 570-6915
- Website: magicgroomers.com
- Service area: Stamford, CT