Analyzing 10,145,19610.1M ReviewsFor 28,73628.7K Experts
Customers describe technicians as professional and knowledgeable, often praising clear communication and efficient service for plumbing, heating, cooling, and electrical repairs. However, recurring complaints involve missed appointments, delayed emergency response, and difficulties reaching live representatives. Additional criticisms include upselling unrequested products and refusing to itemize estimates for insurance purposes, which some reviewers felt hindered the completion of necessary work.
Data from Google, last updated November 11, 2026.
897 Google reviews we collected
Phrases our text analysis found in 778 written reviews
How often each topic comes up in the written reviews
We read 778 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was very professional, knowledgeable, and helpful!”
“…ced this June and issues trying to change the filter it keeps getting hung up on the bolts of the furnace ive be rescheduled 4 times and on the 4th ti…”
“Maglish plumber, Benny, did a great job acquiring a part under warranty from a company that Maglish is no longer a dealer.”
“This company is awful, just awful, I have had one bad experience with them after another.”
“He answered my questions, was polite and efficient.”
“Job that was to be done was delayed, then canceled.”
“Before they flushed the hot water tank, Nick was professional in explaining things in a very easy to understand way.”
“No communication that company was bought out by ABC Plumbing in IL.”
“I did not have any service done, just a free estimate.”
“Completely Over charged for the work that was done.”
“Well make sure everything was working great with a positive attitude will use them again.”
“Would not recommend if you want something done in a timely manner.”
“He was very transparent with the work and estimates.”
“I don’t know what kind of shady stuff this place is trying to pull but apparently the purchase of the business has really caused the service to go downhill!”
praise complaint · found by our text analysis, Google review wording unchanged.
4.6 ★★★★★ 897 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Spoke with Jeff P. He was very professional, knowledgeable, and helpful!
Thanks for your kind words! We're glad Jeff's professionalism and expertise made a positive impact. If you need anything else, just reach out—our team is always here to help!
T915 randy great job
Hey there, Abel! We're so grateful for your kind words about Randy's work. It's wonderful to hear that you were pleased with the service. We're always here for your home needs!
Were we dealing with Maglish plumbing or some ABC company? This week, we called Maglish plumbing to fix a small boiler for a floor heating system. We never talk to a real person, but a computer stated someone would be out the next day: couldn’t tell us when. Someone did indeed come the next day, but was an electrician and said he didn’t know anyone who could fix it. Since then we have called someone else who came out today it is on the task. Very disappointed. Maglish had taken care of this force in the past. At this point, I question if the company is still in business.
Hello Sandy, Thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment you experienced while trying to arrange service. At this time, we have been unable to locate your account using the Google display name Sandy alone. We would appreciate the opportunity to connect with you directly, learn more about what occurred, and investigate where the breakdown happened. Our goal is to address your concerns and make things right. Please contact me at 224-856-7971 or [email protected] so I can personally review the situation and help determine the appropriate next steps. Thank you again for bringing this matter to our attention. We hope to have the opportunity to restore your confidence in our team. Sincerely, Bryant Customer Experience Team
A very long and winding process to get to this review. Had several issues with my Generac install and the process ended up taking almost 3 weeks, plus the tech the first day accidentally cut my Xfinity line. Through calls to customer service I was able to get my issues resolved and ended up satisfied with the final product and the way they took care of me at the end. Rocky start but they saved the relationship in the end and the generator is great.
Thanks for sharing your journey with us, Clayton! We truly appreciate your patience throughout the process. It’s wonderful to hear that our team turned things around and you’re enjoying your generator. We're always here to help!
Johntel Johnson replaced some parts of my air conditioner, He did a very good job!! He is knowledgeable, Highly recommended
Thanks so much for your kind words! We're delighted to hear that Johntel provided excellent service and showcased his expertise. Your recommendation means the world to us, Carmen! We're here whenever you need assistance.
Johntel Johnson replaced capacitor turbo on my air conditioner. He did an excellent job! I highly recommended
Thanks for sharing your experience! We're so glad to hear that Johntel impressed you with his work on your air conditioner. Your recommendation means the world to us, Mike!
Needed an electrical job done for insurance. Our house has been without power for over two weeks. We finally get to a point where we can get a check from insurance, but Maglish will not itemize there estimate and insurance won’t accept it as a flat rate. I called them and said you won’t itemize it to save the job? They said no. They are too big to care! So now we have to start over. Thanks for wasting our time Maglish!!!
Hello, We understand your concern regarding the estimate and your insurance company’s requirement for an itemized breakdown. Maglish uses a flat-rate pricing model, which is designed to provide customers with an upfront price for the complete scope of work rather than separating individual labor and material costs. This approach allows us to account for the full service, warranty, labor, and responsibilities associated with the work. That said, we understand that an insurance claim may have specific documentation requirements, and we regret that our estimate did not meet the format your insurance provider requires. This does not mean we do not value your business or the circumstances you are facing. We would appreciate the opportunity to speak with you directly, better understand what your insurance company needs, and see whether there is anything we can do to help move this forward. Please feel free to contact me directly. Bryant Customer Experience Team 224-856-7971 [email protected]
Nick and Austin came by to replace the hot water expansion chamber for my folks’ hot water tank in the basement. Before they flushed the hot water tank, Nick was professional in explaining things in a very easy to understand way. Quick service with proven results. Totally recommend!
Thanks so much for your kind words, Michelle! We're glad Nick and Austin provided clear explanations and efficient service. It means a lot to us that you recommend us. We're always here for your home needs!
We had our furnace and ac system replaced this June and issues trying to change the filter it keeps getting hung up on the bolts of the furnace ive be rescheduled 4 times and on the 4th time the guy came out and gave every reason under the sun on why we where having issues he put a new filter in and then said we can't use that style filter then I got an email saying that we need to change our plenum on the intake thats what the technician said im posting pictures of the issue and a video of whats going on what really pissed me off was while the technician was here he said hes like a doctor and has been doing this for a long time and said you should listen to your doctor i even have his video of when he installed the filter and you can see it gets hung up trying to put it in the issue is the bolts on the furnace side of the filter slot the 6 second video is him installing the filter we paid $20'000 for a new system we shouldn't e having a issue trying t change a filter we never had a issue with our old system changing a filter that was smaller only by 4 inches and the same type of paper filter
Last winter my generator didn't start for it's weekly exercise, called and their service tech failed to show twice. When he did he spent 5 minutes in the car to determine how to proceed. He came to the door and said i needed a new generator, Ha Ha!. I said get lost. Next day I pulled the battery, is was past due, put in a new one and all was good. Gas line to my generator developed a leak where it met the ground. They want 15K to replace it. Right, first sign! I asked them to run the line on the inside of the house over to where the generator is, they quoted 4200. Paid 2K down payment and asked for a quote on paper. Never received it. They came and ran the new gas line, they quoted it would be a painted line. When I ask why they were not painting it they said we don't do that. I said that is what you quoted. So they discounted the charges. When they were done I ask if they had tested the generator. Of course not, so I tried to start it. No it wouldn't start. They said they would send someone else out. Ugh. I tried to get it to start and did, so I canceled the generator service. Weeks later called and asked if they were sending an invoice, a month after service a got the invoice. Item 1 said furnish and install new gas line for generator. Qty 2.0, $1,702 each. What ? there is only one gas line! Item 2 said cut and cap old gas line running to generator. Qty 1.0 (oh only 1 line ?) 1,023 each. They left the old line uncapped, never cut it, if the valve becomes open the gas flows right out next to the generator. So I called to question the invoice, round and round refused to let me talk with anyone with common knowledge. Then they turn my account over to collections. I would not use ABC ever again!
Hello Rod, Thank you for taking the time to share your feedback. After a comprehensive investigation of your account, including a review of the work performed, the signed documentation, and the pricing, we determined that the project was completed in accordance with the agreed-upon scope of work and that the charges were applied fairly. We understand that you disagree with our findings, and we are sorry that the outcome was not the resolution you were hoping for. While we understand that we have different perspectives regarding the outcome, we appreciate the opportunity to review your concerns. If you would like to discuss the matter further, I would be happy to speak with you directly. Bryant Customer Experience Team Phone: 224-856-7971 Email: [email protected]
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Analyzing 10,145,19610.1M ReviewsFor 28,73628.7K Experts