House cleaning service · Las Vegas, NV · reviewed since 2011
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%86+20.8Value 14%98+13.9Replies to reviews 7%100+7.1Craft & service penalty77−2.3Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#45 of 74 apartment cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 40%
4.8★★★★★362 Google reviews · 24 photos
93%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
$253typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite punctuality, thoroughness, and professional communication as key benefits of the house cleaning service, noting that teams often arrive on time and handle specific requests effectively. Recurring themes include affordability and consistent results for both standard and move-out cleans. However, low-star reviews highlight a pattern of dissatisfaction with owner management, describing interactions as argumentative or unprofessional when addressing service complaints or billing disputes.
Google rating: 4.8 out of 5 from 362 reviews (93% five-star).
Reviews on this page: 362 Google reviews (321 with written comments, 8 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: October 15, 2026.
Service: Apartment Cleaning Service serving Las Vegas, Nevada.
Data from Google, last updated November 1, 2026.
Score profile vs other apartment cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
This companyApartment Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Maid Brigade Las Vegas Valley: 90/100 on this factor. Category median: 92.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Maid Brigade Las Vegas Valley: 86/100 on this factor. Category median: 92.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Maid Brigade Las Vegas Valley: 77/100 on this factor. Category median: 93.B
77
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Maid Brigade Las Vegas Valley: 98/100 on this factor. Category median: 99.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Maid Brigade Las Vegas Valley: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Maid Brigade Las Vegas Valley: 100/100 on this factor. Category median: 86.A
100
Bar = this company · dark tick = category median.
Star ratings
362 Google reviews we collected
4.8of 5
5 stars33893%
4 stars92%
3 stars21%
2 stars21%
1 star113%
Praise vs complaints
Phrases our text analysis found in 321 written reviews
98%praise
Praise57098%
Complaints102%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price1625%
Reasonable4366%
Overpriced23%
Not sure46%
$253-4% vs typical apartment cleaning services
Middle half of what 57 customers paid ($196–$310) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results16228%
Staff & attitude13223%
Speed & response10919%
Would recommend9516%
Honesty & trust387%
Price & value264%
Communication183%
What customers talk about
We read 321 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It's a big house, they're always on time, and they do an awesome job.”
“The worst company and owner I have ever done business with before.”
“Wife and I were very satisfied with the results of their hard, professional work.”
“He became more rude with his emails when I said we had decided to just terminate the business.”
“Service is always prompt, professional and Sparkling.”
“They did a fabulous job and I would recommend them!”
“Cannot recommend Maid Brigade enough they do an absolutely amazing job making sure everything is cleaned.”
“The team is professional, reliable, and pays attention to every detail.”
“They took care of me with a great price and service.”
“Staff is friendly easy to work with and house looks great!”
People customers mention
Brandon10 reviews
Ester9 reviews
Maria6 reviews
Elena5 reviews
Dinora4 reviews
Aida4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Maid Brigade Las Vegas Valley for 6 kinds of job. Pick one to see what they paid and said.
MMichaelLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Ines & Dinora called ahead and arrived on time. They arrived fully equipped for a whole house clean. Both worked continuously until the jobb was complete. Wife and I were very satisfied with the results of their hard, professional work.
Paid $250–300Reasonable priceService not listed
JJoyce3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Dulce & Dinora are exceptional cleaners.
Had no problem communicating with them.
The understood what we wanted done.
I would welcome them back.
Thank you ladies for a great service.
Paid $200–250Reasonable priceService not listed
VVegasDave4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Empty house/moved out cleaning. Did it in 2 hours. EVERY square inch of a big house cleaned! Wish there were more stars!
Paid $500+Great price
AAndreLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I have used MAID BRIGADE for 4 years now. Service is always prompt, professional and Sparkling. Grateful to have this service that I feel so comfortable with. Thanks, MAID BRIGADE, love how my house looks, feels and smells when my ladies are done. Ester and Yahaira are the best! .
Linda Binns
Paid $400–450Reasonable price
NNancyLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Amanda at Maid Brigade is very welcoming to set a schedule with us. The cleaning crew (2-3) does a great job and listens to what you want done.
Thank you Maid Brigade!
DDiane9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
They are always on time and do a great job! I definitely recommend them! I use them weekly.
The ladies always do an excellent job in my condo.
Price assessment: Reasonable price
Price: $150–200
Services: Service not listed
Response from the owner · 9 months ago
Thank you for the great feedback! We’re so happy to hear that our team always does an excellent job in your condo. We truly appreciate your support and look forward to continuing to take great care of your home.
A
Alexander Grant8 reviewsiTotal number of Google reviews Alexander has written across all businesses on Google Maps, not just this one.
Ines & Dinora called ahead and arrived on time. They arrived fully equipped for a whole house clean. Both worked continuously until the jobb was complete. Wife and I were very satisfied with the results of their hard, professional work.
Price assessment: Reasonable price
Price: $250–300
Services: Service not listed
Response from the owner · 2 weeks ago
Thank you Michael for your heartfelt review for Maid Brigade. We truly appreciate you
S
Scott F15 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Dulce & Dinora are exceptional cleaners.
Had no problem communicating with them.
The understood what we wanted done.
I would welcome them back.
Thank you ladies for a great service.
Price assessment: Reasonable price
Price: $200–250
Services: Service not listed
Response from the owner · a year ago
Thank you Joyce!
V
VegasDave 901Videos4 reviewsiTotal number of Google reviews VegasDave has written across all businesses on Google Maps, not just this one.
Empty house/moved out cleaning. Did it in 2 hours. EVERY square inch of a big house cleaned! Wish there were more stars!
Price assessment: Great price
Price: $500+
Response from the owner · a month ago
Thank you so much for your amazing review! ⭐️ We truly appreciate your kind words and are so happy we could get your entire home sparkling clean in just 2 hours! It was a pleasure helping with your move-out cleaning. Thank you for trusting us, and we’d love to help you again anytime! 🧽✨
L
Linda Binns12 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
It's a big house, they're always on time, and they do an awesome job. I've been with the company now for several years and they just get better. My ladies, Ester and Yahaira do a wonderful job and my house looks, feels and smells great when they're done. Thanks Maid Brigade!
Response from the owner · Edited 3 years ago
TY so much Linda! We appreciate you very much!
A
Andre BinnsLocal Guide · 18 reviewsiTotal number of Google reviews Andre has written across all businesses on Google Maps, not just this one.
I have used MAID BRIGADE for 4 years now. Service is always prompt, professional and Sparkling. Grateful to have this service that I feel so comfortable with. Thanks, MAID BRIGADE, love how my house looks, feels and smells when my ladies are done. Ester and Yahaira are the best! .
Linda Binns
Price assessment: Reasonable price
Price: $400–450
Response from the owner · Edited a year ago
It’s always a pleasure to celebrate great teamwork and the strong connection we share with amazing customers like you. Thank you for being a valued client since 2022 — we truly appreciate your continued partnership!
N
Nancy Chin-WagnerLocal Guide · 24 reviewsiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Amanda at Maid Brigade is very welcoming to set a schedule with us. The cleaning crew (2-3) does a great job and listens to what you want done.
Thank you Maid Brigade!
Price assessment: Reasonable price
Price: $200–250
Services: Interior & exterior window cleaning
Response from the owner · 8 months ago
Thank you so much for your wonderful review!
We’re thrilled to hear that Aida and her team provided such efficient and thorough service. It’s great to know they were mindful of your appointment schedule and made sure everything was completed right on time.
We’re especially happy that the porcelain sinks are sparkling again — those stubborn coffee stains don’t stand a chance against our team! ☕✨
We truly appreciate your kind words and your trust in Maid Brigade. We’ll be sure to share your compliments with Aida, Amanda, and the entire team.
Thank you again for choosing us!
R
Rick Carns8 reviewsiTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
