Customers praise the company for thorough deep cleans, move-in and move-out services, and consistent communication via text. Reviewers frequently highlight the staff's punctuality, efficiency, and attention to detail in various home settings. However, some lower-rated reviews criticize the organization of appointment scheduling and note that certain deep cleanings missed specific areas or resulted in property damage.
Google rating: 4.9 out of 5 from 577 reviews (97% five-star).
Reviews on this page: 577 Google reviews (468 with written comments, 22 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: November 12, 2026.
Service: Interior Cleaning Service serving Baltimore, Maryland.
Data from Google, last updated November 13, 2026.
Star ratings
577 Google reviews we collected
4.9of 5
5 stars56197%
4 stars51%
3 stars61%
2 stars20%
1 star31%
Praise vs complaints
Phrases our text analysis found in 468 written reviews
98%praise
Praise87898%
Complaints172%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results26830%
Staff & attitude18721%
Would recommend15718%
Speed & response15217%
Price & value485%
Communication455%
Honesty & trust384%
What customers talk about
We read 468 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“3 story house and attention to detail on each floor.”
“Please see the photos, when the manager came because I told him that they did a horrible job.”
“My home was nice and clean upon arrival on move in date.”
“When I expressed this to the company their response was highly unprofessional.”
“MaidThis Cleaning did a fantastic job and I highly recommend their services.”
“Do not recommend!”
“Miss Katherine and her colleague were extremely thorough, efficient, and paid attention to every detail.”
“Today they were 45 minutes late because of a delay from a previous location.”
“They offer a high level of cleaning and a great deal of pride in their work.”
“Pricey but I was able to book with a very quick turnaround which I really appreciated.”
“Plus communication via text was super convenient and easy ✨”
“…ink this is the cleaners fault, it is evident the company itself has poor communication and is likely booking them for too many jobs with not enough t…”
“If you're looking for a reliable cleaning company that takes pride in their work, I highly recommend MaidThis.”
People customers mention
Carmelina50 reviews
Jordan14 reviews
Mary7 reviews
Jeymi7 reviews
Katherine6 reviews
Daniela6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Great cleaning - fast and professional.
3 story house and attention to detail on each floor.
Price assessment: Reasonable price
Price: $400–450
Services: Deep clean
Response from the owner · 13 hours ago
Thanks, Jeffrey! We're delighted to hear that our team took great care of your three-story home. Attention to detail is what we aim for, and it's wonderful to know you appreciated it!
QueenTess9 reviewsiTotal number of Google reviews QueenTess has written across all businesses on Google Maps, not just this one.
My home was nice and clean upon arrival on move in date. I didn't have to worry about this and is grateful of the services provided. MaidThis Cleaning did a fantastic job and I highly recommend their services.
Services: Moving-related cleaning
Response from the owner · 13 hours ago
Thanks a bunch, QueenTess! We're so happy to hear your new place was just right for move-in. Your recommendation means a lot to us!
Jan5 reviewsiTotal number of Google reviews Jan has written across all businesses on Google Maps, not just this one.
Never mind my reaction: a neighbor stopped in to borrow some butter, looked around and said, “Wow, your place looks great.” And there you have it. Thank you so much.
Price assessment: Not sure
Price: $150–200
Services: Moving-related cleaning, Deep clean
Response from the owner · a week ago
Hi Ellen! That's such a wonderful compliment from your neighbor. We're really glad to hear you’re enjoying the results. Thanks for sharing this moment with us!
Elle Jones3 reviewsiTotal number of Google reviews Elle has written across all businesses on Google Maps, not just this one.
They’re great, the ladies are nice to our dog, and when I had an issue with one of the cleans (first time in like 6 months of using them) they sent someone out that day to rectify it before I had people over. They are always great and do a great job and they’re very sweet!
Price assessment: Reasonable price
Price: $150–200
Services: Deep clean, Service not listed
Response from the owner · a week ago
Thanks, Elle! We're so glad you and your pup feel comfortable with our team. It's great to hear that we could quickly sort things out for you. We love having you with us!
Lauren Etheridge3 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
I will start with saying the cleaners themselves are very nice and efficient. The company is highly unorganized. I used them over a year ago and discontinued the service because I would book a day and time to which they would confirm and then would get another text the day of service that the time is getting moved. I decided to give them another chance and today was my second service of the second chance. The first service they were over an hour late, I was told they went to the wrong house. Today they were 45 minutes late because of a delay from a previous location. I do not think this is the cleaners fault, it is evident the company itself has poor communication and is likely booking them for too many jobs with not enough time in between, setting them up for failure. As the customer, it is very inconvenient and frustrating as we move our day around to accommodate when they arrive, I cannot wait around for an extended period of time hoping they will show up soon. When I expressed this to the company their response was highly unprofessional. We are paying for a service with a confirmed date and time, it is not unreasonable to ask that they are not an hour and then 45 minutes late again the second time, as that is evident of a patten and systems issue. If they are unable to meet the demands of servicing one location, to then drive to another and service another, then you as the owner should give them more time inbetween visits to allow for fairness for your workers, and transparency to the paying customer.
Price: $150–200
Response from the owner · 2 weeks ago
Lauren,
Thank you for taking the time to share your experience and for recognizing the hard work of the cleaning team. We truly appreciate that acknowledgment.
We understand why you were disappointed. You trusted the arrival windows we provided and planned your day around them, and on two separate occasions we did not meet those expectations. Regardless of the circumstances behind the delays, we recognize the inconvenience this caused and the frustration that comes with rearranging your schedule and then being left waiting.
We are also grateful that you gave us a second opportunity. Your feedback about scheduling, communication, and the impact delays have on our clients has been carefully reviewed and shared with our leadership team. Honest feedback like yours helps us identify where we need to improve, both for our clients and for our cleaning professionals.
Thank you for allowing us into your home and for sharing your perspective. While we are disappointed that we did not earn your long-term trust, we appreciate the opportunity we had to serve you and wish you nothing but the best moving forward.
Maryam Elbalghiti-Williams2 reviewsiTotal number of Google reviews Maryam has written across all businesses on Google Maps, not just this one.
We had a wonderful experience with Valesca and her team for our initial deep clean and look forward to starting the monthly service! They were so thorough and really got all the kid grime out! Plus communication via text was super convenient and easy ✨
Response from the owner · 3 weeks ago
Hi Maryam! We're thrilled to hear that Valesca and her team provided such a thorough clean and that our text communication was convenient for you. Thank you for choosing MaidThis Baltimore; we’re excited to continue serving you! ✨
Denisa PavlíčkováLocal Guide · 44 reviewsiTotal number of Google reviews Denisa has written across all businesses on Google Maps, not just this one.
Exceptional service! Miss Katherine and her colleague were extremely thorough, efficient, and paid attention to every detail. They left our place spotless. We look forward to our regular cleaning with this team.
Price assessment: Reasonable price
Price: $150–200
Services: Service not listed
Response from the owner · a month ago
Hi Denisa! We're thrilled you had such a positive experience with our team. Knowing they left your place spotless makes our day. We’re excited to continue providing exceptional service for your regular cleanings!
Mariyah Espinoza6 reviewsiTotal number of Google reviews Mariyah has written across all businesses on Google Maps, not just this one.
I had such a great experience using this cleaning company. The service was exceptional from the minute they answered the phone to schedule my service. I needed a deep clean for my new house and the people before me left a huge mess in the kitchen and the two cleaners I had did such an amazing job making everything look brand new! I’ll definitely use them for future cleaning services.
Price assessment: Reasonable price
Price: $450–500
Services: Deep clean
Response from the owner · a month ago
Hi Mariyah! We're thrilled to hear that you had such a positive experience with our team. It's wonderful to know we could help make your new home sparkle. Thank you for choosing MaidThis Baltimore!
JustmeLocal Guide · 13 reviewsiTotal number of Google reviews Justme has written across all businesses on Google Maps, not just this one.
My empty home needed a deep clean in the whole house. I was super impressed with work done in kitchen. The oven was so heavy with grease and the fridge had so much mold from being unplugged and close up for over a year. Cabinets had grime as well. The team did an amazing job with that. I did have to call them back to touch up something’s but the fact they came means they care about quality. Very responsive and good communication. Smooth process.
