iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%86+50.5Reliability 26%77+20.1Value 15%90+13.7Craft & service penalty98−0.2Experts Score= 84Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 26 gazebo installation servicesiPosition by Experts Score among all companies we track in this category. · better than 36%
4.9★★★★★29 Google reviews · 23 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Majestic Outdoors holds a 4.9 rating from 29 Google reviews, with the owner responding to half of them. Customers frequently praise the company for building decks, pergolas, and patios while highlighting punctuality, detailed craftsmanship, and clear communication throughout the project. One recurring criticism in the low-star feedback describes a negative business experience, though the specific details remain vague.
Google rating: 4.9 out of 5 from 29 reviews (97% five-star).
Reviews on this page: 30 Google reviews (29 with written comments, 7 with photos).
Owner responses: the business replied to 50% of reviews.
Most recent review: August 25, 2026.
Service: Gazebo Installation Service serving Raleigh, North Carolina.
Data from Google, last updated October 29, 2026.
Score profile vs other gazebo installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
Majestic OutdoorsGazebo Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Majestic Outdoors: 86/100 on this factor. Category median: 94.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Majestic Outdoors: 77/100 on this factor. Category median: 96.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Majestic Outdoors: 98/100 on this factor. Category median: 98.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Majestic Outdoors: 90/100 on this factor. Category median: 95.A
90
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Majestic Outdoors: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 32.–
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Bar = this company · dark tick = category median.
Star ratings
30 Google reviews we collected
4.9of 5
5 stars2997%
4 stars00%
3 stars00%
2 stars00%
1 star13%
Praise vs complaints
Phrases our text analysis found in 29 written reviews
98%praise
Praise4298%
Complaints12%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results1126%
Speed & response921%
Staff & attitude716%
Would recommend716%
Communication614%
Price & value25%
Honesty & trust12%
What customers talk about
We read 29 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Majestic Outdoors did high quality, excellent work constructing our patio and pergola”
“The crew worked in bitter cold January temperatures and still completed the project efficiently.”
“Majestic produced a one of a kind pergola for our client without any issues.”
“I would highly recommend them for your next project.”
“Jay was extremely organized with his timeline, materials and communication from start to finish.”
“…ime costs, durability, sustainability, and lower maintenance is well worth it for outdoor space my family will enjoy for years.…”
“You can trust Majestic Outdoors with your project!”
People customers mention
Jay8 reviews
Joseph3 reviews
Struxure3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Majestic Outdoors for 2 kinds of job. Pick one to see what they paid and said.
JJoeLocal Guide · 60 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Jay and the Majestic team do top notch work. I work for Belgard and we worked with them to bring the 2025 HGTV Dream Home’s incredible outdoor living space to life. Their attention to detail, craftsmanship, and dedication to the craft is unmatched. From the driveway, to the patio, pool area, outdoor fireplace and…
MMatt1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Have worked on many high profile projects for work. Jay was extremely organized with his timeline, materials and communication from start to finish.
HHailey2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Can’t thank Jay and Joseph enough for the beautiful deck they built me and my family. I can’t wait to work with them on my next project!
MMichelle1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Majestic Outdoors did high quality, excellent work constructing our patio and pergola
SStephenLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Amazing product and great installation. Majestic produced a one of a kind pergola for our client without any issues.
BBarbara10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Jay designed a great porch and stairway remodel for us. The crew worked in bitter cold January temperatures and still completed the project efficiently. Jay was available to answer all our questions and Majestic Outdoors provided a beautiful TimberTech porch for us. We are just delighted with the quality we received. Thanks Jay and team!
Jay and the Majestic team do top notch work. I work for Belgard and we worked with them to bring the 2025 HGTV Dream Home’s incredible outdoor living space to life. Their attention to detail, craftsmanship, and dedication to the craft is unmatched. From the driveway, to the patio, pool area, outdoor fireplace and kitchen..they exceeded expectations and the outdoor space became the star of the home. I would highly recommend them for your next project. Be sure to look up the unbelievable backyard and driveway/entrance of the Dream Home and see for yourself what they are capable of creating. Amazing company!
Response from the owner · 2 months ago
Joe, thank you so much for the incredible review! We're thrilled to hear that you enjoyed working with Jay and the Majestic Outdoors team on the 2025 HGTV Dream Home project. It means a lot to know that our craftsmanship and attention to detail helped bring the driveway, patio, pool area, outdoor fireplace, and kitchen to life. We truly appreciate your recommendation and the opportunity to be part of such an amazing project!
M
Matt Bennett1 reviewiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Have worked on many high profile projects for work. Jay was extremely organized with his timeline, materials and communication from start to finish.
Response from the owner · 2 months ago
Thank you for the wonderful review, Matt. We're thrilled to hear that you had a great experience working with Jay and appreciated his organization and communication throughout the project. We truly appreciate your support and will be here if you need anything in the future.
H
Hailey Parker2 reviewsiTotal number of Google reviews Hailey has written across all businesses on Google Maps, not just this one.
Can’t thank Jay and Joseph enough for the beautiful deck they built me and my family. I can’t wait to work with them on my next project!
Response from the owner · 3 months ago
Hailey, thank you for your kind words and for the shoutouts. We're happy we were able to satisfy you with how we delivered the deck installation for your home. We appreciate your support and look forward to being of service again in the future.
M
Michelle McNutt1 reviewiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Majestic Outdoors did high quality, excellent work constructing our patio and pergola
Response from the owner · 6 months ago
Thank you Michelle, for the kind words. We're glad you loved how the patio and pergola project turned out. It's been a pleasure working with you and we'll be here if you need anything else down the road.
S
Stephen DunnLocal Guide · 15 reviewsiTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
Amazing product and great installation. Majestic produced a one of a kind pergola for our client without any issues.
Response from the owner · 10 months ago
Stephen, thank you so much for this great review and for trusting Majestic with your client's pergola. We're really happy to hear it turned out one of a kind and the installation went smoothly. It was a pleasure working with you, and we're here anytime for the next project!
B
Barbara Sweet10 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Jay designed a great porch and stairway remodel for us. The crew worked in bitter cold January temperatures and still completed the project efficiently. Jay was available to answer all our questions and Majestic Outdoors provided a beautiful TimberTech porch for us. We are just delighted with the quality we received. Thanks Jay and team!
B
Becki Rohrbach6 reviewsiTotal number of Google reviews Becki has written across all businesses on Google Maps, not just this one.
Jay and his very efficient team built us a beautiful pergola.They arrived on time and cleaned up before they left for the day. Jay was always available to answer our questions. We would highly recommend Majestic Outdoors.
L
Lisha Brody9 reviewsiTotal number of Google reviews Lisha has written across all businesses on Google Maps, not just this one.
We are very happy with our Struxure pergolas! We wanted pergolas that could either provide complete shade or be open to the sun, but didn't want to have to manually turn a crank for this feature. We love the ease of operation, and that lighting and ceiling fans could easily be integrated into the structures. It's also fantastic that they close automatically if any rain is detected. These are high-quality structures that add elegance to our backyard.
B
Benjamin Scott Dieter9 reviewsiTotal number of Google reviews Benjamin has written across all businesses on Google Maps, not just this one.
Jay and the Majestic team were excellent. They replaced our existing deck with beautiful materials. All designs were addressed in detail and executed very well and in a timely fashion. They made corrections and touch ups quickly when needed. They added a waterproofing system under the deck so now we have a dry patio with a fan, TV, and extra outlets. They built also installed a gorgeous patio and a pergola. I would choose them again 10/10 times.
Response from the owner · 2 years ago
Thank you very much for our review and it has been a pleasure working with you. We have loved designing and building so many different elements for you and to enjoy for years to come!
R
Reed MurphyLocal Guide · 29 reviewsiTotal number of Google reviews Reed has written across all businesses on Google Maps, not just this one.
Flawless work and world class service from these guys. From start to finish we were informed and impressed. Our outdoor space is a game changer- I’m out there crushing it. I would use them 10 times out of 10!! Real deal
