Video production service · Shively, KY · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%97+29.8Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#74 of 175 video production companiesiPosition by Experts Score among all companies we track in this category. · better than 58%
5.0★★★★★30 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Make Something Media five out of five stars based on thirty reviews, noting that the owner responds to all feedback. Clients describe the video production service as professional, punctual, and organized, with frequent mentions of clear communication, competitive pricing, and timely delivery of files. Recurring themes include the team's creativity, patience with talent, and ability to meet client visions for commercials, events, and social media content. No negative patterns or criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 30 reviews (100% five-star).
Reviews on this page: 30 Google reviews (30 with written comments, 4 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: September 11, 2026.
Service: Video Production Company serving Shively, Kentucky.
Data from Google, last updated November 1, 2026.
Score profile vs other video production companies
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Make Something MediaVideo Production Companies median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Make Something Media: 99/100 on this factor. Category median: 98.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Make Something Media: 97/100 on this factor. Category median: 97.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Make Something Media: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 78.–
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Bar = this company · dark tick = category median.
Star ratings
30 Google reviews we collected
5.0of 5
5 stars30100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 30 written reviews
98%praise
Praise5698%
Complaints12%
Topic share
How often each topic comes up in the written reviews
6topics
Would recommend1628%
Staff & attitude1526%
Speed & response916%
Quality & results814%
Communication611%
Honesty & trust35%
What customers talk about
We read 30 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I'd absolutely recommend Make Something Media to anyone in need of video production.”
“Austin is one of the most talented and professional video creators we've ever worked with.”
“Austin is the ultimate professional—creative, responsive, incredibly easy to work with, and committed to getting every detail right.”
“The quality, creativity, and attention to detail absolutely blew us away.”
“Everyone was incredibly friendly, knowledgeable, and communicative.”
“I worked background for a local commercial and genuinely enjoyed my time while on set.”
People customers mention
Austin10 reviews
Louisville3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
TThe4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Make Something Media is everything you could possibly hope for in a video production company. Austin is one of the most talented and professional video creators we've ever worked with. Someone so creative yet so patient, knowledgeable, and detailed is truly hard to come by in this industry.
We've worked with Make…
JJames9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had an absolute blast working with Austin and his crew! Make Something Media provided both a professional and a very fun work environment. I highly recommend them for all of your video production needs.
BBuddy6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I can’t say enough great things about Make Something Media and Austin Trachsel. Austin is the ultimate professional—creative, responsive, incredibly easy to work with, and committed to getting every detail right.
The finished product was beyond anything we could have expected. The quality, creativity, and attention…
SSandraLocal Guide · 38 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Working with this group of professionals has been very enjoyable! They are punctual,organized and courteous.We hope to work with them on many more projects!
TTaylor2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Our family had such an amazing experience! Everyone was incredibly friendly, knowledgeable, and communicative. Hoping to work with them again in the future!
KKendall3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I worked background for a local commercial and genuinely enjoyed my time while on set. Make Something Media was extremely professional and open to different creative expressions by the talent. I can’t wait to work with them again!
Make Something Media is everything you could possibly hope for in a video production company. Austin is one of the most talented and professional video creators we've ever worked with. Someone so creative yet so patient, knowledgeable, and detailed is truly hard to come by in this industry.
We've worked with Make Something Media on numerous projects, both long and short form, for social media and cannot imagine working with anyone else. I'd absolutely recommend Make Something Media to anyone in need of video production.
Response from the owner · a week ago
We are very thankful to work with you boys. Thank you for the kind review!
J
James Tackett9 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
I had an absolute blast working with Austin and his crew! Make Something Media provided both a professional and a very fun work environment. I highly recommend them for all of your video production needs.
Response from the owner · 2 months ago
Thank you so much for the kind review James, we look forward to working with you on screen again soon!
B
Buddy Berry6 reviewsiTotal number of Google reviews Buddy has written across all businesses on Google Maps, not just this one.
I can’t say enough great things about Make Something Media and Austin Trachsel. Austin is the ultimate professional—creative, responsive, incredibly easy to work with, and committed to getting every detail right.
The finished product was beyond anything we could have expected. The quality, creativity, and attention to detail absolutely blew us away. Austin took our vision and somehow made it even better than we imagined.
If you’re looking for someone in the Louisville area for high-quality, professional media work, Make Something Media is simply the best. I would recommend Austin without hesitation!
Response from the owner · 2 months ago
Thank you so much for the kind review Dr. Berry! We are so lucky to have such high quality clients. Can't wait to do it again soon!
S
Sandra and Terry GabhartLocal Guide · 38 reviewsiTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Working with this group of professionals has been very enjoyable! They are punctual,organized and courteous.We hope to work with them on many more projects!
Response from the owner · 2 months ago
Thank you for the review. We love working with you and highly recommend Sandra and Terry for various acting gigs in the area!
T
Taylor Kincade2 reviewsiTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
Our family had such an amazing experience! Everyone was incredibly friendly, knowledgeable, and communicative. Hoping to work with them again in the future!
Response from the owner · 2 months ago
Thank you for making the journey down to be in our commercial and for the kind review! We would love to work together again soon!!
K
Kendall Thomas3 reviewsiTotal number of Google reviews Kendall has written across all businesses on Google Maps, not just this one.
I worked background for a local commercial and genuinely enjoyed my time while on set. Make Something Media was extremely professional and open to different creative expressions by the talent. I can’t wait to work with them again!
Response from the owner · 2 months ago
Kendall, thank you for the review and for your time on the commercial! We would love to have you on again soon for more work!
W
World's Leading Clinics2 reviewsiTotal number of Google reviews World's has written across all businesses on Google Maps, not just this one.
As a client coming from out of town, efficiency and accessibility are huge when trying to find a team to work with. Austin replied fast, and their online presence gave an accurate sense of their talent, so it was an easy decision to go with Make Something Media. On the day of the shoot, they were on time, kind, organized, and after filming they shared the files promptly. Will absolutely work with them again next time WLC is in KY!
Response from the owner · 2 months ago
Thank you for the kind review! We can't wait to work together again soon! Everyone at WLC has been a pleasure to work with!
G
GerrieLocal Guide · 41 reviewsiTotal number of Google reviews Gerrie has written across all businesses on Google Maps, not just this one.
I truly appreciated the opportunity to work with this professional team who made me feel comfortable, and valued. They provided guidance and comfort so that I was at ease during the project. I would recommend them for future projects.
Response from the owner · 2 months ago
Thank you for the kind review Gerrie and for working with us on this commercial! We are very thankful for your time and energy! Hopefully we can do it again soon!
A
Ashlee Carr11 reviewsiTotal number of Google reviews Ashlee has written across all businesses on Google Maps, not just this one.
Make Something Media assisted my client in creating three amazing commercials. They helped from the beginning planning stages all the way to revisions. They were professional, so knowledgeable and local-- The perfect trio! I would recommend them to anyone looking for video assistance!
Response from the owner · 8 months ago
Hi Ashlee! Thank you very much for the kind review! I am looking forward to working with you and your team again! - Austin
N
Nicole Blakenship1 reviewiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
I could not be more pleased with Austin's work. I just starting working for a new company and I pitched the idea to do a "highlight reel" for our annual conference. They had never done this before and they said "go for it". I interviewed a couple of videographers and in the end decided to go with Austin. Not only did he capture all of the events at the conference that we wanted him to capture, he was flexible when we needed him to do something we hadn't previously discussed. Most impressive of all was the turnaround time. Our conference ended and he had the video to me the next day! The current president of our Board of Directors said that Austin's video was both "awesome" and "phenomenal", and our immediate past president said "I love this!" I recommend Austin if you are looking for a reliable, professional, and talented videographer.
Response from the owner · 11 months ago
Thank you so much for the kind review! It was a pleasure to work with you and your team!
