Google reviewers rate Manhattan Realty Group 4.9 out of 5 stars based on 802 reviews, with the owner responding to 45% of them. Customers frequently praise agents for their punctuality, clear communication, and assistance with apartment rentals and home purchases. However, a minority of low-star reviews criticize the agency for missed appointments, slow lease processing, and misleading listing information.
Google rating: 4.9 out of 5 from 802 reviews (97% five-star).
Reviews on this page: 802 Google reviews (779 with written comments, 4 with photos).
Owner responses: the business replied to 45% of reviews.
Most recent review: October 18, 2026.
Service: Real Estate Agent serving New York, New York.
Data from Google, last updated November 10, 2026.
Star ratings
802 Google reviews we collected
4.9of 5
5 stars78197%
4 stars40%
3 stars30%
2 stars10%
1 star132%
Praise vs complaints
Phrases our text analysis found in 779 written reviews
98%praise
Praise1,63098%
Complaints352%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude45928%
Would recommend37122%
Speed & response31019%
Communication18011%
Quality & results16510%
Honesty & trust1207%
Price & value604%
What customers talk about
We read 779 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very personable, professional, and honest throughout the process.”
“He sent us to visit a 2bed, but we had to tour it without him which I found incredibly unprofessional.”
“He is so great, I highly recommend working with him.”
“While the building itself has a lot to offer, I would recommend confirming who you’re working with—and that it is not Patrick, as his thoughtless and…”
“Super helpful / responsive even through the weekend when he was traveling.”
“He took the time to explain everything clearly, answer my questions, and help me understand my options.”
“Found an apartment Henry Li and MRG listed on StreetEasy, put in a request to view the apartment, and after agreeing on a time, Henry Li ghosted us.”
“I had a great experience with Mokrane and found a great studio apartment.”
“The most unorganized, unpleasant, incompetent office to work with.”
“She’s passionate about finding you a place you’ll love, and she genuinely won’t stop until you’re happy - from getting us inside connections, to being…”
“We got an amazing apartment at a great price very quick.”
People customers mention
Monty29 reviews
Polanco27 reviews
Reena27 reviews
Arman21 reviews
Carole19 reviews
Ede18 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Nicole was an amazing help in my recent apartment search. Very personable, professional, and honest throughout the process.
Response from the owner · 3 weeks ago
Thank you, Justin! We’re so glad Nicole made your apartment search a great experience. We appreciate your kind words about her professionalism and honesty. Enjoy your new home!
J
Jennifer Cross1 reviewiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
I had a great experience with Mokrane and found a great studio apartment. He’s very knowledgeable and took the stress out of the experience. As a result, I sought him out twice when I moved a second time and he is now my go to broker. Thank you for your help, Mo!
Response from the owner · 3 weeks ago
Thank you, Jennifer, for your wonderful review! We're thrilled to hear that Mokrane made your apartment search stress-free and that you've trusted him not once, but twice! We truly appreciate your continued confidence in him and Manhattan Realty Group. Wishing you all the best in your new home!
B
Brian Perez-LunaLocal Guide · 26 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
I reached out to Jason Polanco for help with a real estate situation, and I’m glad I did. He took the time to explain everything clearly, answer my questions, and help me understand my options. You can tell he knows the business and takes helping people seriously. I walked away feeling much more confident. Highly recommend Jason and Manhattan Realty Group!
Response from the owner · 3 weeks ago
Brian, thank you so much for your thoughtful review and recommendation! I’m glad I was able to provide clarity and help you feel more confident about your options. At Manhattan Realty Group, we take pride in offering honest guidance and making sure our clients feel informed every step of the way. I truly appreciate your trust and support!
G
Giada Vasquez1 reviewiTotal number of Google reviews Giada has written across all businesses on Google Maps, not just this one.
Working with Bradley was amazing! He is so great, I highly recommend working with him.
Response from the owner · 4 weeks ago
Thank you, Giada, for your wonderful review! We're thrilled to hear you had such a great experience working with Bradley. We appreciate your recommendation and thank you for choosing Manhattan Realty Group!
E
Emily Z. Jillette4 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Wow!! I came to NY expecting to look at 100 places and get none of them!! I emailed Luis and within one day he showed me the perfect apartment. He helped me through every step of getting utilities turned on, navigating the building management and getting moved on. Absolute 10/10 experience! Thank you!
Response from the owner · 4 weeks ago
Thank you so much, Emily, for your wonderful review! We're thrilled to hear that Luis made your apartment search such a smooth and stress-free experience. Finding the perfect home in NYC isn't always easy, and we're glad he was there to guide you every step of the way. Welcome to your new home, and thank you for trusting Manhattan Realty Group!
D
De Andre Woods-Walker4 reviewsiTotal number of Google reviews De has written across all businesses on Google Maps, not just this one.
Rafin Kahn is THE man! I don't know where we would be without him! Thank you for your leadership, support, and expertise, Rafin!
Property types: Apartments or condos
Response from the owner · a month ago
Thank you, De Andre! We're so happy to hear about your experience with Rafin. He's a valuable part of our team, and we appreciate you taking the time to recognize his hard work and dedication!
M
Masud MasumLocal Guide · 26 reviewsiTotal number of Google reviews Masud has written across all businesses on Google Maps, not just this one.
Raqibul Haque helped us buy our very first home in Queens Village, and we couldn't be more grateful. As first-time buyers, we had questions about everything — and Raq guided us through each step with endless patience.
What really set him apart: when some issues with the house and garage came up right before closing, Raq went to bat for us and secured a $10,000 seller concession plus a lender credit, making sure both made it onto the final closing papers.
From the appraisal hurdles to insurance, the final walkthrough, and closing day itself, he handled it all — even while his own mother was in the hospital.
There were so many hiccups along the way, but Raq never let us lose hope. Becoming homeowners truly feels like a miracle for our family. Thank you, Raq — you'll always be family to us.
Response from the owner · a month ago
Thank you so much, Masud, for sharing your experience! Congratulations on purchasing your first home! We're incredibly proud of Raqibul for going above and beyond to make sure everything worked out in your favor, especially with the challenges along the way. Buying your first home is a huge milestone, and we're honored to have been part of it. Wishing you and your family many wonderful memories in your new home!
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Erin Strauss11 reviewsiTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
Rafin was great at communicating and helping me tour places that met my budget. Very punctual and reliable!
Property types: Apartments or condos
Response from the owner · a month ago
Thank you, Erin! We're glad Rafin was able to make your apartment search a smooth experience. Communication and reliability are extremely important to us, so it's great to hear he delivered on both. We appreciate your review!
J
James Schiff8 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
I had the best experience looking for an apartment with Ivy! She was kind, attentive, and found me exactly what I was looking for. I would recommend working with her to anyone!
Response from the owner · a month ago
Thank you, Lauren! We're thrilled to hear that Ivy helped you find exactly what you were looking for. She's a wonderful part of our team, and we're happy she made your apartment search such a positive experience. We truly appreciate your recommendation!
