Google reviewers rate Marina Pool Spa & Patio 4.5 out of 5 based on 168 reviews. Customers frequently praise the staff for their product knowledge, helpful troubleshooting advice, and fair pricing on pool equipment, chemicals, and outdoor furniture. However, several low-star reviews highlight recurring issues with slow shipping times and poor communication, including unanswered emails, delayed phone callbacks, and a lack of updates regarding order status or product defects.
Google rating: 4.5 out of 5 from 168 reviews (80% five-star).
Reviews on this page: 168 Google reviews (132 with written comments, 6 with photos).
Owner responses: the business replied to 17% of reviews.
Most recent review: October 7, 2026.
Service: Spa Repair Service serving Golden, Colorado.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.5
★★★★★
168 reviews on Google
5★134
4★13
3★4
2★3
1★14
Reviews from Google, shown as published (original wording, unedited).
JS
Joanna SweetLocal Guide · 20 reviews
★★★★★
I highly recommend Marina pools. They are always helpful and knowledgeable. I wouldn't choose another place for our pool and outdoor needs!
Response from the owner · 2 weeks ago
Thank you Joanna for the kind words! Helping our customers feel confident about their pool and backyard is what we care about most, and it's great to know that comes through. We truly appreciate your loyalty and your recommendation. Whenever you need anything, from water testing to your next backyard project, we're here for you. See you soon!
Marina made my outdoor space unforgettable! Everyone wants to come sit on the light up furniture. It illuminates the space with soft lighting that doesn’t attract the bugs and it’s so easy to maintain. Thanks for the great personal service. You made us us feel like we were your only customer and that kind of service is hard to find.
Response from the owner · 2 weeks ago
This made our day! Soft light, no bugs, and a backyard full of friends sounds like exactly what outdoor living should be. Thank you for trusting us with your space and for noticing the personal touch. That's how we've always wanted to do business. Whenever you're ready for your next backyard project, we're here!
Couldn't have asked for a better place to get my pool equipment from! Always very helpful, nice, and truly just looking to help everyone out. They're not pushy at all with sales. Overall, I would highly recommend them!
Can’t believe that I went there at 4:30 today. Went back and looked at their swim spa and after 5 min no one came to assist. Three people sat at front desk and never moved and there was no other customers in the store. So I left
Response from the owner · 2 months ago
I’m sorry it looked like you were just doing a quick walk through today to browse - you indicated you just wanted to look. We didn’t think you had any questions but would have been more than happy to help.
Poor communication and don’t call people back in a timely manner, took a couple weeks to get any kind of update
Response from the owner · 2 months ago
I'm sorry but I couldn't find any order for you. If you'd like to try sending us an email with an order number, I can get you an answer right away or you may have the wrong company.
Thanks so much! With 21,000 square feet of hot tubs, saunas, patio furniture, outdoor kitchens and more, there's always something new to see. We hope to see you again soon!
Great NEW location but same knowledgeable staff, new showroom is absolutely amazing and a must see for all pool enthusiasts. Always my go to to solve any of my pool issues and they never have failed me.
Thank you MPSP!
Response from the owner · 4 months ago
Thank you John!! We’re glad you like the new store!
We've been dealing with Marina Pool & Spa for quite a few years delivering their hot tubs to the customers who purchased them. I can tell you that I've not received any negative comments about MP&S, ever. Delivering tubs is what we do and I know a quality hot tub when i see one. MP&S, sells nothing under top quality tubs. I'm just not sure why anyone would go anywhere else. Especially since they moved into their new centrally located building. Check em out, you wont regret it.
Wendell Paige
Cannonball Hot Tub movers.
We had an issue with our water and couldn't figure out the issue as the chemical strip said we were spot on. Margaret tested our water and let us know one chemical to add to the pool to fix it. Other businesses have you buy several products...but these guys only sell you what you need. BAM! Within 24 hours our pool was crystal clear!! This is our GO TO moving forward!!!
