Google reviewers rate Mark Hansen Auto Repair Service 4.7 out of 5 based on 148 reviews, with the owner responding to 86 percent of them. Customers frequently cite fast same-day repairs, transparent pricing, and helpful communication as positive aspects of their experience. However, lower-rated feedback highlights concerns regarding high costs, missed mechanical issues, and a lack of clear updates on repair timelines or completed work.
Google rating: 4.7 out of 5 from 148 reviews (87% five-star).
Reviews on this page: 148 Google reviews (108 with written comments).
Owner responses: the business replied to 86% of reviews.
Most recent review: September 2, 2026.
Service: Towing Service serving Ames, Iowa.
Data from Google, last updated October 26, 2026.
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Customer reviews
4.7
★★★★★
148 reviews on Google
5★129
4★9
3★1
2★3
1★6
Reviews from Google, shown as published (original wording, unedited).
SJ
Steve JonesLocal Guide · 17 reviews
★★★★★
A true measure of a company's character is to witness how they respond when something goes wrong. We experienced this with Mark Hansen Auto. We broke down on I-35. They towed us into there shop. After looking at our truck it was determined that we needed a new transmission. They installed rebuilt transmission and we picked it up. Three months later we were stranded again because the transmission was over heating. Without going in to great details as to what happened next. Mark and his team went over and above to make sure we had a safe and working truck to tow our camper and get us on the road again. They bent over backwards to make sure we cared for and had a safe vehicle.
Thank you Mark and crew. Steve and Jean Jones
Hansen's has been my go to for servicing my cars for as long as I can remember. They are always helping me out above and beyond the regular business. Fair pricing and most of all I trust them completely. They back up everything they do.
We have been going to Mark Hansen Auto Repair for over 10 years. They have done the routine maintenance on all 3 of our vehicles, sold us tires, rotated them as needed, replaced struts and shocks when needed and various other necessary repairs over the years. They have always been friendly, honest, fair, reasonably priced and done what they said they were going to do. My wife and I are both very pleased with their service and we highly recommend Mark Hansen Auto Repair.
Price assessment: Reasonable price
Services: Tires, Auto battery replacement, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, Auto brake repair, Tire rotations, Engine repair, Wheel alignment, Car towing, Brakes, Auto maintenance, Battery, Oil change
TLDR, costs too much, fails to see issues
Go to Groat’s Garage
I get an impression of general confusion going here. Whether it be knowing when a part will arrive, when a repair will be done, or figuring out what’s actually wrong with a vehicle, it all comes off as good intentioned, but not really competent.
I came in recently with a broken control arm compliance bushing and a broken subframe bushing. Talking to Mark himself, and pointing them out he seemed to be confused about which was which and what was actually broken.
In terms of labor costs, they have a difficult time competing, giving a relatively high hour count compared to other places in addition to charging more. Generally this results in 1.5x the repair cost that something should be.
I’ve been taking my old, beat-up car to Mark’s since I bought it and he did the pre-purchase inspection. It’s been through a lot, so Mark and his team have been incredible in keeping it running smoothly. Jay is also super helpful and always ready to lend a hand. I highly recommend them!
Price assessment: Great price
Services: Auto power window repair, General repairs & maintenance, Vehicle safety inspection
Knowledgeable and honest, they do good work. Too many times at other mechanics, I felt talked down to just because I was a girl. Hansen's DEFINITELY does not do that, and I appreciate it very much.
Professional, polite, and most importantly trustworthy! Cars are one of my least favorite interests but I know I have to keep it maintained. They were very helpful. I did not feel pressured into extra, unnecessary repairs. Also have my significant other’s approval ;)
Price assessment: Reasonable price
Services: Tires, Steering & suspension repair, General repairs & maintenance
