Customers frequently praise Marquis Well & Pump for rapid response times, often arriving within hours or the next day to address issues like low pressure, sediment, or failed pumps. Recurring themes include clear communication, flexible scheduling, and transparent explanations of necessary repairs, such as installing new wells or filtration systems. However, a minority of low-star reviews criticize specific instances of perceived overcharging, incomplete work on frozen pipes, and poor follow-up after installations, contrasting with the generally positive feedback regarding professionalism and affordability.
Google rating: 4.9 out of 5 from 497 reviews (97% five-star).
Reviews on this page: 497 Google reviews (478 with written comments, 9 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 26, 2026.
Service: Well Drilling Service serving Saco, Maine.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.9
★★★★★
497 reviews on Google
5★480
4★4
3★0
2★3
1★10
Reviews from Google, shown as published (original wording, unedited).
SW
Susan Whitehouse8 reviews
★★★★★
We tried the rest and then we found the best! Marquis Well and Pump answered the phone when we called and came out to assess the problem the very next day. They got it right when they diagnosed our problem: the main water pipe in our yard needed to be replaced due to a leak in the existing 40 year old pipe. Randy, the owner, took the time to explain the course of action he recommended and why, patiently answering our many questions. It was only one day later that they came out and replaced the pipe. Before the day was over, the work was done! Randy, a man of his word and a man with a big heart, delivered on everything he said. Also, shoutout to Tom, his dad, who brought the charm and the funk, and most especially to Rick, whose work ethic, expertise, and kind, respectful manner is a rarity to find these days! Don't waste your time calling any other company. Marquis answered on the first ring, came out the next day, had the work done the day after that, cleaned up afterward, and all for a more than fair price! We are so grateful to all! Can we leave more than 5 stars? They deserve 100!
Response from the owner · 18 hours ago
Thank you for the great words! We truly appreciate working for you!
Nick came to our home to assess a water issue the next day after we experienced high sediment in our water lines. He was thorough and explained the options to remedy the problem quickly. He provided a water test before he left that day and asked his boss Randy to expedite the process for us as this was our only water source. He explained that there were new fissures that opened up mixing the silt and iron in our well. He gave us two options and the cost breakdown for both.
For the installation, Allen came by a few days later with the filtration system and results from our water test. He worked very quickly and had the whole system piped in only a few hours.
They both were very informative and kind. This is a great company and their work was backed with a three year warranty. Allen didn’t leave until all of my questions were answered. I strongly recommend them if you’re looking for a well or service.
Thank you for the great service today. Our water looks great.
Response from the owner · a day ago
I'm so glad to see the water is great now! It was a very high amont of iron to remove. You guys were great to deal with! If you need anything else just let mw know!
Lost water pressure from well. I tried to contact the company that installed the well to no avail. Called Marquis and they fixed the problem the next day. We are so thankful for the timely attention to our lack of water!
Highly recommended
Response from the owner · 4 days ago
Thank you so much for sharing your experience, John. We're glad our team could assist you promptly and restore your water pressure when you needed it most. Your recommendation means a great deal and we appreciate your kind words.
We hired Marquis to install a new well and pump and the team was great. Randy answered texts quickly and informatively, even on a Sunday. He was flexible with our building schedule and walked us through the new installation process.
Response from the owner · a week ago
Thank you for being such a great customer! We loved working for you!
I called Marquis Well & Pump on a Saturday evening after having an issue with my well. They were incredibly responsive and friendly and willing to come the next morning. I was able to resolve my own issue before I needed them, but I was truly impressed with their customer service and will use them for any issues going forward.
Response from the owner · a week ago
We do our best to get there ASAP, or give any advice we can over the phone. Service is what we provide!
We have been working with Marquis Well & Pump for some work on our well and the whole team has been wonderful. Randy is very responsive and I would recommend them 100%
Response from the owner · a week ago
Thank you for using us to hook your well back up to your home. Its was a multi step job... but our crew was right on it! If you need any other work, just let me know!
We were having problems with low water pressure. We called Marquis Well and Pump and they were here the next day. They diagnosed the problems and had it fixed same day. Extremely professional and knowledgeable. Would use them again in a heartbeat.
Response from the owner · a week ago
Thank you for calling us to fix you water pressure issues!
had this company come to my house and unfreeze a pipe. the person they sent used my heater and sat in his truck for 2 hours and charged me over 2k. this person did nothing beyond that, didn't try to insulate it, put any protection on it, nothing. had to use a competent company to come back and actually do the job this company overcharged the crap out of me for.
Response from the owner · 2 weeks ago
This past winter (9 months ago) was very cold and freezing pipes was a very big issue. We offer pipe thawing for under ground well lines. Depending on the initial installation, determines the success.
I would have expedited a call if you had an issue with the work or price. I’m glad you found someone to help you out.
Randy is extremely responsive and helpful. He installed a new well for us in 2024 and has answered many questions for me and my clients regarding filtration systems, etc. Highly recommend!
Response from the owner · 2 weeks ago
Thank you for sharing your positive experience and kind words about Randy’s responsiveness and helpfulness. It’s wonderful to hear that you’ve found the well installation and ongoing support with filtration systems beneficial for both you and your clients. Your recommendation is greatly appreciated.
We’d recommend Marquis Well & Pump to anyone. They’ve come out numerous times including on the weekend to help us with our well pump issues, and when it was clear we needed to drill a new well as ours had gone dry - they did so quickly so we wouldn’t be without water for too long! They’ve been kind, professional and very quick!
Response from the owner · 2 weeks ago
Thank you so much for your kind words and recommendation, Mary. It means a lot to hear that you’ve had positive experiences with our team and that you felt supported throughout your well pump and drilling needs. Your feedback is greatly appreciated and motivates us to continue providing helpful and timely service.
