Google reviewers rate Maryland Luxury Cleaning Services 4.9 out of 5 based on 275 reviews, with the owner responding to 91 percent of feedback. Customers frequently praise the thoroughness of home and carpet cleaning, professional communication, and punctuality. However, several low-star reviews criticize inconsistent scheduling, late arrivals, and incomplete deep cleaning services.
Google rating: 4.9 out of 5 from 275 reviews (95% five-star).
Reviews on this page: 275 Google reviews (214 with written comments, 7 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: November 12, 2026.
Service: Interior Cleaning Service serving Baltimore, Maryland.
Data from Google, last updated November 13, 2026.
Star ratings
275 Google reviews we collected
4.9of 5
5 stars26295%
4 stars31%
3 stars10%
2 stars21%
1 star73%
Praise vs complaints
Phrases our text analysis found in 214 written reviews
95%praise
Praise39795%
Complaints205%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results12430%
Staff & attitude9022%
Speed & response7718%
Would recommend5914%
Communication317%
Price & value276%
Honesty & trust92%
What customers talk about
We read 214 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional workers, hard working, and thoroughly addressed all items on the cleaning checklist.”
“They only offered a $150 refund at most and a credit but who wants some one back I their home after such terrible service.”
“Their man Bryan was very knowledgeable and efficient.”
“The team of two cleaning agents were thorough, efficient, and professional.”
“I highly recommend MLS, they are very professional and efficient.”
“Do not recommend if you want a thorough & deep clean!”
“The job (he cleaned a number of rugs) was done quickly and he explained everything to us as he went.”
“2 days after contacting they offered a recleaning…who would want a reclining from this company, they clearly ignored areas entirely.”
“Price was incredibly reasonable for the service received.”
“However, the actual service is not worth the money in my opinion.”
“Very helpful, reliable efficient and nice to work with -- have been using the service since 2021 --”
People customers mention
Brian5 reviews
Roxie4 reviews
Rosa3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Maryland Luxury Cleaning Services is awesome. Their man Bryan was very knowledgeable and efficient. The job (he cleaned a number of rugs) was done quickly and he explained everything to us as he went. Will definitely use them again in the future
Price assessment: Reasonable price
Price: $500+
Services: Standard cleaning
Response from the owner · 7 months ago
Thank you, Jim, for the wonderful review and for recognizing Bryan’s knowledge and efficiency. We’re glad the rug cleaning met your expectations and that he took the time to explain everything as he worked. We appreciate your trust and look forward to serving you again in the future.
Timothy ParryLocal Guide · 29 reviewsiTotal number of Google reviews Timothy has written across all businesses on Google Maps, not just this one.
We appreciate your strong recommendation, Timothy. We're thrilled our team impressed you and grateful you shared your support. Referrals like yours help others find us. We look forward to serving you again.
Charlie Joyce4 reviewsiTotal number of Google reviews Charlie has written across all businesses on Google Maps, not just this one.
Very professional workers, hard working, and thoroughly addressed all items on the cleaning checklist.
Price assessment: Reasonable price
Price: $500+
Services: Deep clean
Response from the owner · 3 weeks ago
Charlie, thank you for the five-star feedback. We are glad our team came across as professional and hardworking and that they completed every item on your cleaning checklist. We look forward to the opportunity to serve you again.
Robert FlowersLocal Guide · 5 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Robert, we’re thrilled to hear you had a great experience with our customer service and communication! Serving homeowners in Towson with care and attention is what we’re all about. If you ever need anything else, just let us know!
Johanna Smearman5 reviewsiTotal number of Google reviews Johanna has written across all businesses on Google Maps, not just this one.
We appreciate your review, Johanna. It means a lot to hear you were happy with our service, and we hope to continue delivering the same quality in future visits.
Lee WhieldonLocal Guide · 30 reviewsiTotal number of Google reviews Lee has written across all businesses on Google Maps, not just this one.
The team of two cleaning agents were thorough, efficient, and professional. There was a small miscommunication on the extra purchased service to clean the fridge but the coordinators are including it in our next service free of charge & even gave us a discount. The business is also very accommodating to clean on a quarterly basis if you ask. I’ll definitely use their services again!
Price assessment: Reasonable price
Price: $500+
Services: Standard cleaning
Response from the owner · a month ago
We appreciate the kind review, Lee. We are glad the two cleaners met your expectations and that our coordinators were able to resolve the fridge service and provide an adjustment for your next visit. Thank you for noting our flexible quarterly scheduling, and we look forward to serving you again.
HeatherLocal Guide · 74 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Absolutely horrible. Do not recommend if you want a thorough & deep clean!!
My husband and I just temporarily moved into our home a week ago. Our household goods were set to be delivered on the 9th of September so we wanted professional cleaners to come out and perform a deep clean of the house while the house was relatively empty. I contacted Maryland Luxury Cleaning Services and scheduled cleaners to come out and clean literally everything - the wooden floors, the bathrooms, inside the cupboards, deep cleaning the fridge, even steam cleaning the carpets - and the services ended up being $720.
The 2 cleaners came and finished a 3-level townhome in under 2 hours. For a thorough deep clean, it seemed a little... fast? I had initially rated the service a 4/5, but when going back through the house after they had left I noticed it was not the "sparkling" clean that MLCS promises. I've attached some photos of the "deep clean" job. There is still dirt in the fridge and the cupboards. I even found eyelashes in at least 2 places (including the FRIDGE) and a long hair. The body hair is neither mine nor my husbands. The cupboards don't look like they were cleaned at all. The 'deep clean' of the refrigerator was a quick wipe down of the shelves; the freezer part does not appear to have been cleaned.
I sent these photos to MLCS on Saturday the 5th; I had to re-confirm with them we weren't available on the 9th for a re-clean due to the movers coming... then, 2 days later (on Monday the 7th), MLCS responded and said they'd coordinate to see if cleaners could come later that day or Tuesday the 8th... Monday was a holiday so I did not hear back until Tuesday morning, to which they said cleaners could come Wednesday the 9th. Again, that's the day our household goods are getting delivered, and I'd already stated that day doesn't work, so I requested a partial refund because setting up a re-cleaning was becoming a hassle. Today I received a text that MCLS could give us a $20 refund. TWENTY. DOLLARS. We paid $720 for the cleaning... $20 does not even cover the 'deep cleaning' of the fridge! It truly feels like $720 down the drain.
For a company that brands itself as "luxury", states its cleaners take "extra care" of services, and claims its cleaning is "excellent", this was a frustrating and costly disappointment. My perspective of of Maryland cleaners has been tainted.
Price assessment: Overpriced
Price: $500+
Services: Moving-related cleaning, Deep clean
Ellen R. Julian3 reviewsiTotal number of Google reviews Ellen has written across all businesses on Google Maps, not just this one.
MLC has provided pleasant, effective, and efficient home cleaners for us for the past five years.
Services: Standard cleaning, Deep clean
Response from the owner · 2 months ago
Thank you, Ellen, for five years of trust and for noting that our team provides pleasant, effective, and efficient service. We appreciate your continued support and are glad our cleaners have consistently met your needs. We look forward to serving you for many years to come.
Kandice Vice5 reviewsiTotal number of Google reviews Kandice has written across all businesses on Google Maps, not just this one.
I have used this cleaning service a few times now and I can say each time my cleaners did an excellent job and my home Is spotless. Will continue to use this service!
Positive: Responsiveness, Punctuality, Professionalism, Value
Services: Deep clean
Response from the owner · 3 years ago
Thank you for the 5-star review!
Daniela Krahe2 reviewsiTotal number of Google reviews Daniela has written across all businesses on Google Maps, not just this one.
I had never used a professional cleaning service before but became too busy to keep my apartment in order. MLC was fantastic, very communicative, and so thorough, I would definitely book again!
Services: Standard cleaning, Deep clean
Response from the owner · 2 months ago
Thank you so much for the kind review, Daniela. We're thrilled MLC's communication and thoroughness made your first professional cleaning a great experience. We look forward to working with you again to keep your apartment in order.
