Wayne HawkinsLocal Guide · 87 reviewsTotal number of Google reviews Wayne has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFriendly help and plenty of stock.
Masonry Materials Plus
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%85+54Reliability 28%90+25.4Replies to reviews 8%12+1Experts Score= 80Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 19 gravel installation servicesPosition by Experts Score among all companies we track in this category. · better than 78%
4.9 ★★★★★ 50 Google reviews · 20 photos
88%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review
Masonry Materials Plus at a glance
Customers consistently highlight the knowledgeable and friendly staff who assist with finding specific masonry, block, and landscaping products. The supplier is noted for its large inventory, reasonable pricing, and ability to source items quickly, though some reviewers advise making appointments due to busyness or waiting for service. One common criticism involves forklift handling, where a reviewer noted that drivers bumping rub rails on flatbed trucks poses a safety risk.
- Google rating: 4.9 out of 5 from 50 reviews (88% five-star).
- Reviews on this page: 50 Google reviews (37 with written comments, 1 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 8, 2026.
- Service: Gravel Installation Service serving Youngstown, Ohio.
Data from Google, last updated October 25, 2026.
Score profile vs other gravel installation services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Masonry Materials Plus: 85/100 on this factor. Category median: 61.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Masonry Materials Plus: 90/100 on this factor. Category median: 48.A
90
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 49.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 81.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Masonry Materials Plus: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Masonry Materials Plus: 12/100 on this factor. Category median: 26.F
12
Bar = this company · dark tick = category median.
Star ratings
50 Google reviews we collected
- 5 stars4488%
- 4 stars510%
- 3 stars12%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 37 written reviews
- Praise39100%
- Complaints00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1949%
- Quality & results718%
- Speed & response513%
- Would recommend38%
- Price & value25%
- Honesty & trust25%
- Communication13%
What customers talk about
We read 37 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Really nice helpful people, Bill was especially helpful!”
“Excellent service and explanation to the project that I'm interested in doing.”
“A great team of people to deal with helps us ensure we get our patios done on time, every time.”
“Highly recommend for any brick, block and landscaping needs!”
“I definitely recommend coming and checking out their inventory or just giving them a call for very reasonable prices.”
“As someone newer to the industry, I appreciated the honesty and expertise!”
“Answered all my questions and had alot great ideas.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
RuthanneLocal Guide · 159 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Wow, my favorite place so far since we moved here! Really nice helpful people, Bill was especially helpful! We came, we saw, we concord..! Thanks
JohnnyLocal Guide · 260 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Always had what we needed. And if not, they can get it pretty quickly. Staff is nice and easy to deal with.
Jeffrey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Great place with amazing people! Highly recommend for any brick, block and landscaping needs! Very friendly atmosphere with knowledgeable workers!
JosephLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Customers come first here as it should be if you're in a big truck. Be a little patient. Just want to let the manager know you need to tell your forklift drivers that a rub rail on a flatbed is not for bumping. I didn't want to make the young guy mad but he really needs to watch, bumping the rub rails like he does…
WilliamLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Great place, huge inventory the employees (missy) was so helpful and knowledgeable. Answered all my questions and had alot great ideas. I highly recommend Masonry Materials Plus.
SuperbLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
The best supplier to deal with for all of our Unilock, RI Lampus, and other hardscape needs. A great team of people to deal with helps us ensure we get our patios done on time, every time. Best hardscape & masonry supplier in Northeast Ohio!
Photos
Customer reviews
4.9 ★★★★★ 50 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Ruthanne MccoyLocal Guide · 159 reviewsTotal number of Google reviews Ruthanne has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWow, my favorite place so far since we moved here! Really nice helpful people, Bill was especially helpful! We came, we saw, we concord..! Thanks
Herb Rabatin6 reviewsTotal number of Google reviews Herb has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleElinor is the best!!!
Johnny HangLocal Guide · 260 reviewsTotal number of Google reviews Johnny has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways had what we needed. And if not, they can get it pretty quickly. Staff is nice and easy to deal with.
Jeffrey Taylor3 reviewsTotal number of Google reviews Jeffrey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat place with amazing people! Highly recommend for any brick, block and landscaping needs! Very friendly atmosphere with knowledgeable workers!
Joseph KirbyLocal Guide · 26 reviewsTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCustomers come first here as it should be if you're in a big truck. Be a little patient. Just want to let the manager know you need to tell your forklift drivers that a rub rail on a flatbed is not for bumping. I didn't want to make the young guy mad but he really needs to watch, bumping the rub rails like he does because one day he's going to hit it too hard and it's going to bust somebody's rub rail and. Overall experience was pretty good.
Matthew Prue8 reviewsTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing experience, what great people!
George Ballard4 reviewsTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat job with customer service finding brick
William Van NuysLocal Guide · 35 reviewsTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat place, huge inventory the employees (missy) was so helpful and knowledgeable. Answered all my questions and had alot great ideas. I highly recommend Masonry Materials Plus.
russ dillonLocal Guide · 35 reviewsTotal number of Google reviews russ has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery knowledgeable and great people
Business details
- Address: 620 Willow St, Youngstown, OH 44506
- Phone: (330) 744-7587
- Website: masonrymaterialsplus.com
- Service area: Youngstown, OH