Had an exceptional massage with Sean! Perfect relaxing atmosphere. I left feeling refreshed, relaxed and a lot less tense in my muscles. Looking forward to my next massage!

Massage in Session, Inc.
Massage in Session, Inc. at a glance
Google reviewers rate the business five stars based on 186 reviews, with the owner replying to 56 percent of them. Clients frequently describe neuromuscular therapy services that address chronic pain, muscle tension, and limited mobility. Recurring themes include professional communication, detailed explanations of techniques, and effective pain relief. One criticism notes perceived unprofessionalism in management's treatment of staff.
- Google rating: 5.0 out of 5 from 186 reviews (98% five-star).
- Reviews on this page: 186 Google reviews (154 with written comments).
- Owner responses: the business replied to 56% of reviews.
- Most recent review: September 7, 2026.
- Service: Massage Therapist serving Jacksonville, Florida.
Data from Google, last updated October 25, 2026.
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Customer reviews
Reviews from Google, shown as published (original wording, unedited).
The Massage in Session team is amazing! Everyone is professional, welcoming, and incredibly knowledgeable. Kelly and Shawn have both been exceptional and always make me feel comfortable and well taken care of. Their attention to detail and expertise truly set this place apart. This is definitely my favorite massage spot, and I highly recommend it to anyone looking for high-quality massage therapy and outstanding customer service!
- Price assessment: Great price
Thank you so much for your incredibly kind words, Karina! We truly appreciate you taking the time to share your experience. It means so much to hear that you’ve felt welcomed, cared for, and supported by our team. Kelly and Shawn are passionate about providing personalized, results-driven care, and we’re thrilled they’ve made such a positive impact. Your trust and recommendation mean the world to us. We look forward to continuing to help you feel your very best.
Kelly is wonderful! Professional and very knowledgeable about the neuromuscular parts. Highly recommend!
- Price assessment: Great price
Thank you so much for your kind words, Bianca! We’re thrilled to hear you had such a positive experience with Kelly. She is passionate about helping clients feel their best and takes great pride in using her neuromuscular training to provide individualized care. Your recommendation means so much to our team. We truly appreciate your support and look forward to welcoming you back to Massage in Session!
total release of my hips and sit bones from using computer all the time amazed at that as chiropractor not even able to achieve that. Therapist was able to determine areas that needed work. very relaxing and 90% of pain gone shoulder was a tough one
- Price assessment: Great price
Thank you so much for your thoughtful review, Scott! We’re so happy to hear you experienced such significant relief in your hips, shoulders, and overall mobility. Sitting at a computer for long hours can create a tremendous amount of tension, and we’re glad your therapist was able to identify the areas that needed the most attention. Hearing that you left with 90% less pain means the world to us. We truly appreciate you trusting Massage in Session with your care and look forward to helping you continue feeling your best!
Key’ondra was and is a fantastic therapist. She found a good majority of the spots that were hurting and facilitated such ease and relief half way through the session. I’m quite picky when it comes to a therapeutic touch. From the location and vibe of the facility to Key’ondra’s professionalism and attentiveness as I explained my areas of concern and preferred pressure, which was consistently firm and deep if I may add, she truly exceeded my expectations. I found this place on my way to the dentist. Basically, on a whim but I will definitely be back. Thank you, Key’ondra, for providing me with such an excellent experience.
- Price assessment: Reasonable price
Thank you so much for taking the time to share your experience! We are thrilled to hear that Key’ondra exceeded your expectations and was able to provide both relief and a therapeutic experience tailored to your needs. We know how important it is to find a therapist who can deliver the right pressure while remaining attentive to each client’s unique concerns, and we’re delighted that Key’ondra was able to do just that. Your kind words about her professionalism, communication, and skill mean a great deal to our team. We’re also happy that your spontaneous visit turned into such a positive experience! Thank you for trusting us, and we look forward to welcoming you back for your next session. Warmly, The Massage in Session Team
I was referred to Massage in Session for TMJ pain that I was experiencing for about a month. Shawn did an amazing job massaging my upper back, neck and jaw muscle. I left with immediate relief. Highly recommended!
- Price assessment: Reasonable price
Thank you so much for your kind review and for trusting us with your care! We’re delighted to hear that Shawn was able to help provide immediate relief from your TMJ discomfort. TMJ-related pain can often involve more than just the jaw itself, so we’re glad Shawn was able to address the surrounding muscles in your upper back, neck, and jaw to help reduce tension and improve comfort. We truly appreciate your recommendation and are grateful that you were referred to our clinic. We look forward to continuing to support you on your wellness journey whenever you need us. Warmly, The Massage in Session Team
I recently went to see Shawn for intense upper back/neck pain that I have been dealing with for about a month. And after one session with him I was relieved of that pain! I didnt wake up with neck pain or a headache. I will definitely be coming back for more work! ❤️
Thank you so much for sharing your experience! We’re thrilled to hear that Shawn was able to help provide relief from the upper back and neck pain you had been dealing with for so long. One of the most rewarding parts of our work is hearing that a client wakes up feeling better than they have in weeks, especially when pain and headaches have become part of their daily routine. We’re so glad you experienced such positive results after your session. Thank you for trusting us with your care, and we look forward to seeing you again soon. We appreciate your support and are honored to be part of your wellness journey! ❤️ Warmly, The Massage in Session Team
My fiance booked an appt for mother's days weekend for me to enioy and im sooo overly satisfied with the service Kelly provided and also the staff were all professional and kind. I will for sure book another appt soon!!! Happy Girl!!!!!
Thank you so much for your wonderful review! We’re honored that your fiancé chose Massage in Session as part of your Mother’s Day celebration, and we’re thrilled to hear that Kelly provided such a positive experience. It means a lot to know that you felt welcomed by our team and left feeling happy and satisfied with your session. Creating a professional, caring, and relaxing environment for every client is something we take great pride in. Thank you for spending part of your special weekend with us. We look forward to welcoming you back for another session soon! Warmly, The Massage in Session Team ❤️
After dealing with two weeks of intense pain from an inflamed pinched nerve, I received an early Mother’s Day gift for three sessions at Massage in Session—and it made a huge difference. The surrounding muscles and tissue were tight and aggravated, but after my session, I left in noticeably less pain. The therapist's name was Kelly, and she was outstanding. She used trigger points to find my trouble areas and not only addressed my current issue, but treated a previous back injury that had been lingering. If you think this is just a massage, you couldn’t be more wrong. Kelly treated me, stretched me, and took the time to explain how my muscles work together. She also gave me stretches to do at home so I can stay loose and prevent the pain from coming back. This was more than relaxation—it was real care and real relief for severe neck pain. I left feeling heard, seen, and cared for. I’m excited about returning ro full mobility and highly recommend Massage in Session.
V, thank you so much for taking the time to share this—it truly means a lot to us. We know how challenging it can be to deal with that level of pain, especially when it lingers for weeks, so we’re really glad you started to feel relief after your session. That’s exactly what we aim for—real, noticeable results. Kelly is exceptional at what she does, and your experience reflects the level of care and intention we strive to provide every client. Addressing both the current issue and underlying patterns is a big part of how we help our clients move toward lasting relief—not just temporary comfort. We also love that you mentioned the education and at-home stretches. Our goal is not only to treat the problem, but to empower you with the tools to maintain your progress between sessions. We’re honored you trusted us with your care, and we’re excited to be part of your journey back to full mobility. We look forward to seeing you again soon! — Massage in Session Team
The Intro to Neuromuscular Therapy class at Massage in Session exceeded my expectations! Even though it was an all-day experience, it genuinely didn’t feel like it—the combination of hands-on training, thoughtful instruction, and the overall care put into the class made the time breeze by! Crystal is a powerhouse and absolutely amazing. Her personality is magnetic and really lights up the room. Her depth of knowledge is undeniable and it definitely shows in the way she instructs. She has a way of teaching that makes everything feel approachable, practical, and easy to integrate into your work. She doesn’t just demonstrate techniques— she makes sure you understand them, feel them, and can confidently apply them. And I have to shout out her husband Shawn—he was incredibly helpful in breaking down specific techniques and giving us that extra support after the main instruction. You can tell they truly care about making sure you get it, not just sit through it. I’m already looking forward to coming back for the next advanced training. 10/10 highly recommend! 🌟🌟🌟🌟
Sacora, wow—thank you so much for this thoughtful review. It truly means more than you know. Our goal with every class is exactly what you described—to make the learning experience engaging, practical, and something you can immediately bring back into your work. So hearing that the day felt seamless and valuable from start to finish is everything. I deeply appreciate your kind words. I pour a lot into creating an environment where therapists not only learn techniques, but truly understand the why behind them and feel confident applying them. That’s what helps elevate your work and set you apart. And yes—Shawn will definitely appreciate the shoutout! We’re very intentional about making sure every student feels supported, especially during the hands-on portion where it all comes together. We’re excited to have you back for advanced training—you’re exactly the kind of therapist we love working with. Thank you again for being part of the experience! — Crystal McCraw -Massage in Session, Inc. -Massage in Session CEU Institute
Business details
- Address: 767 Stockton St, Jacksonville, FL 32204
- Phone: (904) 586-2631
- Website: massageinsessioninc.com
- Service area: Jacksonville, FL