Jenna Gassen1 reviewTotal number of Google reviews Jenna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThanks Tyler!
- Price assessment: Not sure
- Services: Bug & insect extermination
Massey Services Pest Control
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#126 of 256 pest control servicesPosition by Experts Score among all companies we track in this category. · better than 51%
4.9 ★★★★★ 527 Google reviews · 12 photos
95%five-star reviews
4.99★last 12 monthsAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
$100typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Massey Services Pest Control at a glance
Google reviewers rate Massey Services Pest Control 4.9 out of 5 based on 527 reviews, with the owner replying to 96% of feedback. Positive comments frequently highlight punctuality, professional communication, and effective treatments for various pests in residential and commercial settings. However, some low-star reviews cite recurring issues with scheduling follow-up appointments when customers are absent, inconsistent interior treatment coverage, and unresolved pest problems requiring multiple visits.
- Google rating: 4.9 out of 5 from 527 reviews (95% five-star).
- Reviews on this page: 527 Google reviews (487 with written comments, 2 with photos).
- Owner responses: the business replied to 96% of reviews.
- Most recent review: November 2, 2026.
- Service: Pest Control Service serving Baton Rouge, Louisiana.
Data from Google, last updated November 3, 2026.
Score profile vs other pest control services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Massey Services Pest Control: 94/100 on this factor. Category median: 93.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Massey Services Pest Control: 89/100 on this factor. Category median: 92.A
89
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Massey Services Pest Control: 92/100 on this factor. Category median: 95.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Massey Services Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Massey Services Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Massey Services Pest Control: 100/100 on this factor. Category median: 97.A
100
Bar = this company · dark tick = category median.
Star ratings
527 Google reviews we collected
- 5 stars50095%
- 4 stars112%
- 3 stars00%
- 2 stars20%
- 1 star143%
Praise vs complaints
Phrases our text analysis found in 487 written reviews
- Praise63698%
- Complaints112%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price4841%
- Reasonable5245%
- Overpriced00%
- Not sure1614%
$100-16% vs typical pest control services
Middle half of what 52 customers paid ($72–$119) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude23236%
- Quality & results20331%
- Speed & response9214%
- Would recommend528%
- Communication518%
- Honesty & trust122%
- Price & value51%
What customers talk about
We read 487 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Tyler stopped by my apartment and was very kind and did a good job spraying”
“Claire and the general manager, I’m unsure of his name, were very rude and have little to no customer service.”
“Tyler with Massey did a great job spraying my apartment !”
“…m my updated card information so I could be further billed for their poor service, nothing was done to retain me as a customer except that I should ha…”
“Tyler was extremely prompt with his response and accommodated our pest control needs.”
“Highly recommend Tyler for all your pest control needs!”
“Great service, especially from Tyler, who’s friendly, professional, and very easy to work with.”
“If you’re looking for someone who genuinely cares about doing the job right, I highly recommend Tyler.”
“Unprofessional and no integrity.”
“For any complaints or calls regarding any service, they are quick to respond and will offer a competitive price.”
People customers mention
- Tyler 52 reviews
- Morel 5 reviews
- James 5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Massey Services Pest Control for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Juan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Tyler was extremely prompt with his response and accommodated our pest control needs. His service was stellar.
Paid $80–100Great priceGeneral pest inspection
Gracella10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Ethan Renfrow serviced my home today. I was so impressed with his professionalism. Ethan was also extremely courteous. I was very pleased to have him service my home!
Paid $60–80Reasonable priceGeneral pest inspection
Garret4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Got my termite inspection done by Tyler; I had a few questions and he was happy to answer them and I was pleased with how thorough the checkout was!
Paid $1–20Not sureHome inspectionTermite inspectionGeneral pest inspection
Amanda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Tyler was polite, professional and very knowledgeable. He made us feel confident with his service. We look forward to dealing with him in the future!
Paid $100–120Great priceTermite exterminationGeneral pest inspectionBug & insect extermination
Claire5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Tyler came and did my termite inspection and was very professional. He was on time and very polite.
Paid $200+Reasonable priceTermite inspection
Madeleine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Brian was incredibly thorough observant figured out where/how pests are accessing my attic. Then he offered viable ways that Massey could fix this issue for me. Highly recommend.
Paid $120–140Reasonable priceHome inspectionRodent exterminationSpider extermination
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 102 | $66–$136 |
| Bug & insect extermination | 51 | $66–$146 |
| Home inspection | 46 | $66–$173 |
| Termite inspection | 33 | $93–$323 |
| Ant extermination | 27 | $86–$246 |
| Rodent extermination | 26 | $91–$323 |
| Cockroach extermination | 24 | $88–$282 |
| Spider extermination | 17 | $73–$159 |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 527 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Joshua Jackson
Review from Google · view on GoogleGood work very nice
Madi Roughton7 reviewsTotal number of Google reviews Madi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTyler was super helpful and timely.
- Services: Termite inspection
Response from the owner · 6 days ago
Thank you immensely, Madi! Massey Services Pest Control is glad Tyler provided helpful, timely service. Massey Services Customer Care Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Olivia Hughes4 reviewsTotal number of Google reviews Olivia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJacob is a great inspector. He was very thorough and knowledgeable.
- Price assessment: Great price
- Price: $80–100
- Services: Home inspection
Response from the owner · 6 days ago
We are thrilled to hear this, Olivia! Jacob's thoroughness and knowledge reflect what Massey Services Pest Control strives for. We appreciate your feedback! Massey Services Customer Care Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
milton quiett1 reviewTotal number of Google reviews milton has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTyler did very great job
Response from the owner · a week ago
Your feedback is incredibly valuable, Milton. We're glad Tyler delivered great work. Massey Services Pest Control appreciates your trust in us! Massey Services Customer Care Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
anonymous anonymous6 reviewsTotal number of Google reviews anonymous has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTyler stopped by my apartment and was very kind and did a good job spraying
Response from the owner · a week ago
We greatly appreciate your feedback! Tyler and Massey Services Pest Control are glad the spraying service met your expectations. Massey Services Customer Care Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Courtney S2 reviewsTotal number of Google reviews Courtney has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTyler with Massey did a great job spraying my apartment !
Response from the owner · a week ago
We sincerely value your feedback, Courtney! Tyler and Massey Services Pest Control are glad the spraying service met your expectations. Massey Services Customer Care Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Leah Slaven4 reviewsTotal number of Google reviews Leah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTyler was great!
Response from the owner · a week ago
Thanks, Leah! Massey Services Pest Control is glad Tyler delivered great service for you. Massey Services Customer Care Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Tameia OxleyLocal Guide · 15 reviewsTotal number of Google reviews Tameia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTyler did an amazing job servicing my apartment. Massey has a great worker on their hands!
Response from the owner · a week ago
We are thrilled to hear this, Tameia! Tyler and the Massey Services Pest Control team take pride in every service. We'll be sure to pass along your kind words! Massey Services Customer Care Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Brandy Marshall3 reviewsTotal number of Google reviews Brandy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTyler was very nice & respectful during my services Thanks so much
Response from the owner · a week ago
We greatly appreciate your kind words, Brandy! We're glad Tyler provided respectful service. Massey Services Pest Control looks forward to serving you again. Massey Services Customer Care Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Business details
- Address: 16312 Perkins Rd, Baton Rouge, LA 70810
- Phone: (225) 752-7378
- Website: masseyservices.com
- Service area: Baton Rouge, LA