Google reviewers rate Master Clean Service Bay Area five stars based on eighty reviews, noting the owner responds to most feedback. Customers frequently praise punctuality, flexible scheduling, and thorough deep cleaning services for move-ins, move-outs, and post-construction dust. Pricing is generally viewed as reasonable for the Bay Area, though one recurring criticism involves a lack of transparency regarding final costs when additional time is required beyond the initial estimate.
Google rating: 5.0 out of 5 from 80 reviews (99% five-star).
Reviews on this page: 80 Google reviews (73 with written comments, 5 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: October 20, 2026.
Service: House Cleaning Service serving San Jose, California.
Data from Google, last updated November 13, 2026.
Star ratings
80 Google reviews we collected
5.0of 5
5 stars7999%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 73 written reviews
97%praise
Praise11597%
Complaints33%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3429%
Staff & attitude2420%
Would recommend1916%
Speed & response1815%
Price & value1210%
Communication65%
Honesty & trust54%
What customers talk about
We read 73 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The team did an excellent job in cleaning the entire condominium and even went above & beyond with finding a few items that should have been fixed.”
“I would definitely recommend, as they had flexible scheduling, friendly staff and attentiveness.”
“very satisfied with their Service definitely recommend”
“I would not recommend their services if you are looking for honest pricing or attention to detail.”
“Mario and Ramon came early to prep their gear and started right on time.”
“We don't ever do reviews, but the customer service and cleaning job they provided was worth it 100%!”
“Perfect communication, customer service, and what a job cleaning they did.”
“Their work is excellent, they are completely trustworthy, and their people are genuine.”
People customers mention
Isabel5 reviews
Jonathan4 reviews
Ramon3 reviews
Mario3 reviews
Jon3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
We had our new home in Newark cleaned prior to moving in from San Jose. The team did an excellent job in cleaning the entire condominium and even went above & beyond with finding a few items that should have been fixed. I would definitely recommend, as they had flexible scheduling, friendly staff and attentiveness.
Price assessment: Great price
Price: $500+
Services: Moving-related cleaning, Deep clean
Chris P3 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Jon and his team at Master Clean are awesome! This is the second time we’ve worked with them and couldn’t be more pleased! Mario and Ramon came early to prep their gear and started right on time. Punctual, professional, and superb. 10 out of 10 would definitely recommend!
K Fetter6 reviewsiTotal number of Google reviews K has written across all businesses on Google Maps, not just this one.
We had to have an old ceiling repaired in our garage due to plumbing work that was recently done. Even though we had almost everything covered near the worksite, the amount of post-construction dust was shocking, and it was everywhere. There are not many cleaning services who deal with that type of clean up because it requires special care, but fortunately Master Clean does, and I was about to discover what a truly professional family owned company with amazing staff looks like. I spoke to Jonathan on a Saturday, and was able to schedule not just a walk through on Sunday, but also the cleaning on Tuesday! It is extremely difficult to clean a garage with all the stuff that typically is in it, but Isabel and Mario were up to the task, and did an absolutely amazing job. I feel safe in that space now knowing they used HEPA vacuums, wet wipes, and electrostatic dusters, and cleaned ceilings, walls, floors, counters, windows, doors, and all the odds and ends in a garage. The windows sparkle, and the garage even smells clean! I could go on, but there is probably a character limit, LOL. Needless to say, I HIGHLY recommend this company. You will not be disappointed, and I will definitely use their services for regular housecleaning/deep cleaning in the future. They are simply outstanding.
Price assessment: Reasonable price
Price: $250–300
Services: Service not listed
Andrey T14 reviewsiTotal number of Google reviews Andrey has written across all businesses on Google Maps, not just this one.
Disappointing experience – Lack of transparency and poor value!
I hired this team to clean a house that was already in very good condition; only the kitchen and one bathtub required specific attention. I was initially given an estimate of 3 hours for $380.
After three hours of work, I was notified that they needed an additional hour to finish, which added another $150 to the total. When I asked for a justification for the extra time—considering the house was clean to begin with—the crew was unable to provide a clear explanation.
To make matters worse, the "deep clean" I paid for was not delivered. The quality of work was surface-level at best, and the bathtub—which was one of the few areas needing focus—ended up discolored after they used they chemicals for cleaning.
I would not recommend their services if you are looking for honest pricing or attention to detail.
Price assessment: Overpriced
Price: $500+
Services: Standard cleaning, Move-out cleaning, Deep clean
Response from the owner · 6 months ago
Hi Andrey, while we appreciate your feedback, we must also defend ourselves as a small business that takes pride in our work.
Our services are time-based and this was clearly discussed over the phone, outlined in your invoice and confirmation email, and available on our website. Because you were not fully moved out when we arrived (despite that being a requirement for our move out cleaning), our team had to work around you, which added on additional time needed to complete the cleaning. When we informed you that we would need additional time, you stated that you would not be paying for it and the situation escalated, so our team stopped the service to respect your request and to diffuse the situation.
Because the cleaning was not fully completed because it needed more time, the results do not reflect a full deep cleaning.
We were later asked by the property owner to complete the service, and we received positive feedback that our work met their expectations. It is unfortunate that you were not satisfied with our services, but we stand by our communication, policies, and our team.
L WLocal Guide · 81 reviewsiTotal number of Google reviews L has written across all businesses on Google Maps, not just this one.
Excellent and will use again!
We had to reschedule at least 3x and John was so understanding and flexible. The team did a great job cleaning our house and deep cleaning our carpets. We are very happy with the service and work.
Response from the owner · 6 months ago
Thank you so much for your kind words — we really appreciate your flexibility as well. Glad we were able to accommodate the rescheduling and get everything taken care of.
We’re happy to hear you were satisfied with the house cleaning and carpet cleaning, and that everything met your expectations.
We appreciate you trusting us with your home in the South Bay and look forward to helping again!
Kirsten Lee3 reviewsiTotal number of Google reviews Kirsten has written across all businesses on Google Maps, not just this one.
Alejandra MoralesLocal Guide · 52 reviewsiTotal number of Google reviews Alejandra has written across all businesses on Google Maps, not just this one.
Master Cleaning Services was the right team for our move out cleaning in our apartment. There was no way I could have done even close to what they did in the 3.5 hours. John was extremely responsive before, during and after the appointment. Isabel and her team were thoughtful and diligent when cleaning my apartment, thank you so so much!
Response from the owner · 6 months ago
Thank you so much for your kind words — we really appreciate it. Glad we could help with your move-out cleaning and get everything taken care of within the time frame.
