Carpet cleaning service · South Bend, IN · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%67+16.2Value 14%95+13.4Replies to reviews 7%100+7.1Craft & service penalty69−3.1Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#36 of 40 interior cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 10%
4.8★★★★★129 Google reviews · 21 photos
93%five-star reviews
4.81★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$183typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate MasterCare Inc 4.8 out of 5 based on 129 reviews, with the owner responding to 98% of feedback. Customers frequently praise the company for punctual appointments, clear communication, and thorough cleaning of carpets, rugs, and tile at reasonable prices. However, low-star reviews indicate recurring concerns about pricing discrepancies where final costs significantly exceeded initial estimates due to additional treatments, as well as issues with service speed and refusal to guarantee stain removal results.
Google rating: 4.8 out of 5 from 129 reviews (93% five-star).
Reviews on this page: 129 Google reviews (110 with written comments, 2 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 24, 2026.
Service: Interior Cleaning Service serving South Bend, Indiana.
Data from Google, last updated October 29, 2026.
Score profile vs other interior cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
MasterCare IncInterior Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.MasterCare Inc: 79/100 on this factor. Category median: 91.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.MasterCare Inc: 67/100 on this factor. Category median: 92.B
67
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.MasterCare Inc: 69/100 on this factor. Category median: 94.B
69
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.MasterCare Inc: 95/100 on this factor. Category median: 100.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.MasterCare Inc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.MasterCare Inc: 100/100 on this factor. Category median: 99.A
100
Bar = this company · dark tick = category median.
Star ratings
129 Google reviews we collected
4.8of 5
5 stars12093%
4 stars22%
3 stars00%
2 stars11%
1 star65%
Praise vs complaints
Phrases our text analysis found in 110 written reviews
97%praise
Praise22397%
Complaints83%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price1640%
Reasonable2153%
Overpriced25%
Not sure13%
$183-26% vs typical interior cleaning services
Middle half of what 34 customers paid ($139–$310) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6428%
Quality & results5323%
Speed & response4319%
Would recommend2812%
Communication2410%
Price & value146%
Honesty & trust52%
What customers talk about
We read 110 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They have done a good job of cleaning our carpet and furniture, and they have been very easy and friendly to work with.”
“The technicians, Abel and Brad were very professional, knowledgeable and did an excellent job.”
“Very timely for appointment, even calling to come a little early!”
“Would recommend these services and certainly use them again when needed!”
“I do not recommend this company, especially for senior citizens!”
“He was punctual, friendly, and thoroughly explained the entire process and our options.”
“Friendly and knowledgeable service at a reasonable price.”
“They came earlier in the week to provide a quote, but the final price ended up being more than double due to additional stain treatments.”
“This is a real pet peeve of mine and, honestly, one of the biggest factors in my continuing to reach out to them for my annual couch cleaning.”
“They're not dependable nor reliable!”
People customers mention
Abel7 reviews
Brad7 reviews
Daniel6 reviews
Bradley5 reviews
Mike5 reviews
Able3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired MasterCare Inc for 8 kinds of job. Pick one to see what they paid and said.
DDawn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Very pleased with the service provided by technician Abel! Very professional and thorough. Very timely for appointment, even calling to come a little early! They cleaned multiple pieces of furniture and 3 rugs. Would recommend these services and certainly use them again when needed!
Paid $200–250Reasonable priceUpholstery cleaning
EElaineLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
They have done a good job of cleaning our carpet and furniture, and they have been very easy and friendly to work with.
JJanice10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The technicians, Abel and Brad were very professional, knowledgeable and did an excellent job. My carpet looks amazing. I highly recommend MasterCare for your carpet cleaning needs.
WWill3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Abel did a great job!! 3 huge rugs, all of our kitchen and bath tile, for 2 bathrooms, some door mats, and sealed 1 shower stall tile surround. Took great care to protect our floors and furniture.
JJames5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had spilled a purple drink on my white carpet. I was unable to get the stain out even after several attempts as the days went by. I then called MasterCare and they got the purple stain out in less than 5 minutes! Great company, they can definitely work magic on your carpeting. I cannot believe how many years…
Paid $150–200Great priceCarpet steam cleaning
KKaren4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Eliot and Bradley were absolutely amazing in their professionalism during this service. They went above and beyond to clean high trafficking areas on my carpet.
I gave them each a $30 tip for their excellent customer service.
I recommend them to anyone who wants this type of customer care experience!
Very pleased with the service provided by technician Abel! Very professional and thorough. Very timely for appointment, even calling to come a little early! They cleaned multiple pieces of furniture and 3 rugs. Would recommend these services and certainly use them again when needed!
Price assessment: Reasonable price
Price: $200–250
Services: Upholstery cleaning
Response from the owner · a day ago
We are so happy to hear you were satisfied with our services. Also, grateful for letting us know.
E
Elaine ShaferLocal Guide · 29 reviewsiTotal number of Google reviews Elaine has written across all businesses on Google Maps, not just this one.
The technicians, Abel and Brad were very professional, knowledgeable and did an excellent job. My carpet looks amazing. I highly recommend MasterCare for your carpet cleaning needs.
Price assessment: Reasonable price
Price: $300–350
Services: Carpet steam cleaning, Pet stain & odor removal
Response from the owner · a week ago
We so appreciate your kind words. Brad and Abel are truly nice people.
W
Will Mathis3 reviewsiTotal number of Google reviews Will has written across all businesses on Google Maps, not just this one.
Abel did a great job!! 3 huge rugs, all of our kitchen and bath tile, for 2 bathrooms, some door mats, and sealed 1 shower stall tile surround. Took great care to protect our floors and furniture.
Price assessment: Reasonable price
Price: $500+
Services: Carpet steam cleaning, Area rug cleaning
Response from the owner · 2 weeks ago
Hi Will,
Thank you so much for your glowing review! We're thrilled to hear that Abel did such a fantastic job with your rugs, kitchen and bath tiles, door mats, and shower stall. It's great to know that he took extra care to protect your floors and furniture. We appreciate your kind words and look forward to serving you again in the future!
Best regards,
The MasterCare Inc Team
D
d welihanLocal Guide · 20 reviewsiTotal number of Google reviews d has written across all businesses on Google Maps, not just this one.
Clear communication... Prompt inefficient service. I've been a mastercare customer for years and they consistently do a wonderful job. I recommend them without hesitation
Price assessment: Reasonable price
Services: Upholstery cleaning
Positive: Punctuality
Response from the owner · 4 years ago
Thank you!
T
Troy Ginzer2 reviewsiTotal number of Google reviews Troy has written across all businesses on Google Maps, not just this one.
Staff courteous and friendly. Carpets clean, dried quickly.
Price assessment: Reasonable price
Price: $150–200
Services: Carpet steam cleaning
Response from the owner · a month ago
Hi Tanya, Thank you so much for your kind review! We're thrilled to hear that you found our staff to be courteous & friendly & that you are pleased with how clean your carpets turned out! We look forward to the opportunity to serve you again in the future. Best regards The MasterCare crew :)
B
Bonnie Tafelski6 reviewsiTotal number of Google reviews Bonnie has written across all businesses on Google Maps, not just this one.
We are very satisfied with this company. The gentleman did an outstanding job of cleaning four rooms and two area rugs for us. The price was surprisingly affordable too. We could not ask for more.
Response from the owner · a month ago
We are grateful you let us know that Bradley did an outstanding job. The crews always try to do their very best and they feel rewarded to hear it was appreciated.
S
Suzanne Schlemmer1 reviewiTotal number of Google reviews Suzanne has written across all businesses on Google Maps, not just this one.
Abel did a wonderful job on our carpets. He was punctual, friendly, and thoroughly explained the entire process and our options. The carpets look terrific.
Response from the owner · a month ago
Dear Suzanne,
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that Abel provided you with excellent service and that you're pleased with the results. It's always our goal to ensure our customers are well-informed and satisfied with our work. We appreciate your feedback and look forward to serving you again in the future!
Best regards,
The MasterCare Inc Team
