Google reviewers rate Mastermind Air and Plumbing five stars based on 240 reviews, with the owner responding to ninety percent of feedback. Customers frequently cite punctuality, clear communication, and reasonable pricing for air conditioning, plumbing, and water heater services. Technicians are described as professional and knowledgeable, often providing detailed explanations of repairs. One recurring criticism involves a technician who appeared rushed and lacked customer service attitude during an AC repair, though this was an isolated incident among many positive experiences.
Google rating: 5.0 out of 5 from 240 reviews (98% five-star).
Reviews on this page: 240 Google reviews (193 with written comments, 2 with photos).
Owner responses: the business replied to 90% of reviews.
Most recent review: November 13, 2026.
Service: HVAC Contractor serving Las Vegas, Nevada.
Data from Google, last updated November 13, 2026.
Star ratings
240 Google reviews we collected
5.0of 5
5 stars23698%
4 stars21%
3 stars10%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 193 written reviews
99%praise
Praise48199%
Complaints41%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10722%
Speed & response9520%
Quality & results8016%
Would recommend7215%
Price & value5211%
Honesty & trust469%
Communication337%
What customers talk about
We read 193 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Came out that day, very professional and explained what my problem was.”
“They took care of our semi-annual maintenance, and when a follow-up issue came up later, they returned promptly to fix it.”
“I had great service from the guys at Mastermind Air & Plumbing.”
“If you’re looking for a reliable and trustworthy company to handle your plumbing needs, I highly recommend Mastermind Air and Plumbing.”
“Their work was friendly and professional, and their fees are very reasonable.”
“We've been through so many HVAC companies and these guys are honest, reliable and trustworthy!”
“Grant was fantastic explaining the entire process and did a great job.”
People customers mention
Mechanical25 reviews
Haik23 reviews
James8 reviews
Heating4 reviews
Alexander3 reviews
Conditioning3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I had great service from the guys at Mastermind Air & Plumbing. They came in and fixed the problem with my A/C System. I did not have any issues with their work. They worked fast and very professional.
Price assessment: Reasonable price
Price: $600–800
Services: HVAC system repair
Response from the owner · 12 hours ago
Thank you so much for the 5-star review, Roger! We are thrilled to hear that our team was able to get your A/C system fixed quickly and professionally. Providing fair, reasonable pricing and reliable service is always our top priority at Mastermind Air & Plumbing. Please don't hesitate to reach out if you ever need any HVAC or plumbing help in the future!
Sue May3 reviewsiTotal number of Google reviews Sue has written across all businesses on Google Maps, not just this one.
Great service and full explanation of what is provided. We recommend Mastermind for all their services.
Price assessment: Reasonable price
Response from the owner · 3 days ago
Thank you for your business, Karen! We truly appreciate you taking the time to share your experience with us. Providing great service and making sure our clients fully understand their options is exactly what we strive for. If you ever need anything else for your air or plumbing systems, Mastermind Air and Plumbing is always here to help!
Chris Garro7 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
They are very friendly, very knowledgeable. Grant was fantastic explaining the entire process and did a great job. I would highly recommend them.
Price assessment: Reasonable price
Price: $1–200
Response from the owner · 6 days ago
Thank you so much for the 5-star review, Chris! We’re thrilled to hear that Grant took great care of you and made sure you felt informed throughout the entire process. We’ll be sure to pass your kind words along to him. Thank you for recommending Mastermind Air and Plumbing—we're always here if you need us again!
chefbert745 reviewsiTotal number of Google reviews chefbert74 has written across all businesses on Google Maps, not just this one.
Quick to respond, friendly and fast. Everything worked great!!!
Response from the owner · a week ago
Thank you, chefbert74! We're thrilled to hear you had a positive experience with our team. Your satisfaction is our priority, and we're glad everything worked out perfectly. We look forward to assisting you again in the future!
Henry Ortiz12 reviewsiTotal number of Google reviews Henry has written across all businesses on Google Maps, not just this one.
We got off to a slow start. First appointment was rescheduled. The second appointment had to be rescheduled because of the change on arrival time. The service call was completed on the third attempt with no problem. The service technician did a good job of checking our two units. Devan explained what he did and sent photos of the work that was done.
Price assessment: Reasonable price
Price: $1–200
Services: HVAC system maintenance, Heating system maintenance
Response from the owner · 3 months ago
Thank you for taking the time to share your experience. We sincerely apologize for the scheduling issues and the inconvenience they caused. We’re glad we were able to get everything taken care of on the third visit and that Devan provided thorough service, explained everything clearly, and documented the work with photos.
We truly appreciate your patience and the opportunity to make things right. If you feel that Devan’s service and the completed repair earned a better rating, we’d be very grateful if you would consider updating your review. Your feedback means a lot to our team and helps a small local business like ours tremendously. Thank you again for giving us the opportunity to serve you!
Sandy RobinsonLocal Guide · 21 reviewsiTotal number of Google reviews Sandy has written across all businesses on Google Maps, not just this one.
I have used Mastermind Air and Plumbing since I moved to NV in January and they have always been helpful and professional.
Services: HVAC system maintenance
Response from the owner · a week ago
Hi Sandy, thank you so much for the 5-star review! We are thrilled to hear that Mastermind Air and Plumbing has been able to provide you with helpful and professional HVAC system maintenance since your move to Nevada. Welcome to the area, and please don't hesitate to reach out the next time you need us!
Rob KeliihananuiLocal Guide · 57 reviewsiTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
These guys are the best. We've been through so many HVAC companies and these guys are honest, reliable and trustworthy!
Price assessment: Great price
Price: $1–200
Services: HVAC system repair, HVAC system maintenance, A/C system maintenance
Response from the owner · 2 weeks ago
Hi Rob, thank you so much for the fantastic 5-star review! We know how stressful it can be to find an honest and reliable HVAC company, so it truly means the world to our team to know we've earned your trust. We greatly appreciate your business and look forward to keeping your system running smoothly for years to come!
L P12 reviewsiTotal number of Google reviews L has written across all businesses on Google Maps, not just this one.
If you want a company that actually stands behind their workmanship, use Mastermind. They handled our water treatment and tankless water heater replacement smoothly. What really impressed me was their follow-up care. They took care of our semi-annual maintenance, and when a follow-up issue came up later, they returned promptly to fix it. Great communication and excellent long-term service!
Response from the owner · 2 weeks ago
Thank you, L P, for your kind words! We're thrilled to hear about your positive experience with our team. Providing outstanding service and maintaining open communication are top priorities for us. We're glad we could assist with your water treatment and tankless water heater replacement, and we're always here for any follow-up needs. Thanks again for choosing Mastermind Air and Plumbing!
Geri Santini1 reviewiTotal number of Google reviews Geri has written across all businesses on Google Maps, not just this one.
If you’re looking for a reliable and trustworthy company to handle your plumbing needs, I highly recommend Mastermind Air and Plumbing. As a single mother, feeling safe and comfortable with service providers in my home is incredibly important. Technician Alexander was incredible, and the peace of mind that comes from working with a company you can trust is truly priceless. Mastermind Air and Plumbing made me feel at ease, and I would gladly recommend them to anyone seeking dependable service.
Response from the owner · 3 weeks ago
Thank you so much, Geri, for your kind words and for trusting us with your plumbing needs. We're delighted to hear that Alexander provided you with a comfortable and reliable service experience. Your recommendation means the world to us, and we're here whenever you need us.
