Landscaper · Collinsville, IL · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%95+24.8Value 15%98+14.9Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 23 landscape designersiPosition by Experts Score among all companies we track in this category. · better than 95%
5.0★★★★★47 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Masterpiece Landscaping LLC five stars based on forty-seven reviews, noting the owner replies to ninety-one percent of feedback. Customers describe services including retaining walls, drainage systems, hardscaping, and garden design. Recurring themes highlight punctuality, thorough communication, fair pricing, and professional execution. Reviewers often mention the company's willingness to handle small projects and its responsiveness to scheduling changes, with no common criticisms identified in the provided excerpts.
Google rating: 5.0 out of 5 from 47 reviews (100% five-star).
Reviews on this page: 47 Google reviews (42 with written comments, 5 with photos).
Owner responses: the business replied to 91% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Masterpiece Landscaping LLC.Landscape Designers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Masterpiece Landscaping LLC.: 99/100 on this factor. Category median: 87.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Masterpiece Landscaping LLC.: 95/100 on this factor. Category median: 87.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 84.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Masterpiece Landscaping LLC.: 98/100 on this factor. Category median: 97.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Masterpiece Landscaping LLC.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 75.–
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Bar = this company · dark tick = category median.
Star ratings
47 Google reviews we collected
5.0of 5
5 stars47100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 42 written reviews
99%praise
Praise9599%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price542%
Reasonable758%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2122%
Staff & attitude2021%
Would recommend1819%
Communication1516%
Speed & response1111%
Price & value1010%
Honesty & trust11%
What customers talk about
We read 42 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Josh was very thorough, professional and provided us with a new retaining wall.”
“Meticulous craftsmen, professional, and priced fair.”
“I highly recommend them and will be using them again in the future.”
“He listened to my thoughts and concerns with a friendly and professional manner.”
“The work was completed in a timely manner, and we have discussed possible future projects.”
“Professional landscaping and design at an affordable price point that scored the project with Josh, Masterpiece Landscaping, and will have me returnin…”
“Highly recommend Masterpiece Landscaping if you’re looking for reliable, professional, and genuinely nice people to work with!”
People customers mention
Josh16 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Masterpiece Landscaping LLC. for 7 kinds of job. Pick one to see what they paid and said.
DDwayne9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Top notch from start to finish. Meticulous craftsmen, professional, and priced fair. I highly recommend them and will be using them again in the future.
Great priceLandscape installations
KKathy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
We were needing a new retaining wall and Josh of Masterpiece Landscaping was referred to us. After meeting with Josh we knew his company was the one we wanted to do the work. Josh was very thorough, professional and provided us with a new retaining wall. He takes much pride in his work and it is reflected by the…
KKaren6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Josh did a fine job of fixing a landscaped brick walkway and stone stairs that had shifted over the past 10 years. Although the initial work had been done by another company, no longer in service, Josh understood the importance of restoring stair safety and walkway appearance. He listened to my thoughts and concerns…
Walkway landscaping
SSharon1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
He did an amazing job for my neighbor and came over and helped me out with a small project and I will be calling him for future project I have. Friendly, personable I highly recommend his services. I thank you Josh.
SSamantha3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Professional landscaping and design at an affordable price point that scored the project with Josh, Masterpiece Landscaping, and will have me returning to Josh for his quality work, professionalism, positive attitude and outstanding expertise. I am beyond pleased over the face-lift of a front entry garden Josh toiled out.
Great priceLandscape installationsGarden designLandscape design
DDonald2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
We had our front yard landscaping that was 30 years old, completely revamped. Josh gave great suggestions and did a great job!
Decided to add landscaping to back yard and Josh was able to add this to complete our project.
Top notch from start to finish. Meticulous craftsmen, professional, and priced fair. I highly recommend them and will be using them again in the future.
Price assessment: Great price
Services: Landscape installations
Response from the owner · 3 days ago
Thanks for the review Dwayne! Im glad I could help you out and look forward to working with you again!
K
Kathy Rhymer2 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
We were needing a new retaining wall and Josh of Masterpiece Landscaping was referred to us. After meeting with Josh we knew his company was the one we wanted to do the work. Josh was very thorough, professional and provided us with a new retaining wall. He takes much pride in his work and it is reflected by the time he spends making sure everything is constructed correctly. When Josh left the job site the area was completely cleaned and our new retaining wall looks amazing.
Response from the owner · 3 days ago
Thanks for the review Kathy! I appreciate the kind words and I’m glad you’re so pleased with your new retaining wall.
K
Karen Schneider6 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Josh did a fine job of fixing a landscaped brick walkway and stone stairs that had shifted over the past 10 years. Although the initial work had been done by another company, no longer in service, Josh understood the importance of restoring stair safety and walkway appearance. He listened to my thoughts and concerns with a friendly and professional manner. The work was completed in a timely manner, and we have discussed possible future projects.
Services: Walkway landscaping
Response from the owner · 3 months ago
Thanks for the review Karen! I’m happy you’ll finally be able to use your walkway and stairs again!
S
Sharon1 reviewiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
He did an amazing job for my neighbor and came over and helped me out with a small project and I will be calling him for future project I have. Friendly, personable I highly recommend his services. I thank you Josh.
Response from the owner · 5 months ago
Thanks Sharon! I’m glad I could help!
S
Samantha Grodecki3 reviewsiTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
Professional landscaping and design at an affordable price point that scored the project with Josh, Masterpiece Landscaping, and will have me returning to Josh for his quality work, professionalism, positive attitude and outstanding expertise. I am beyond pleased over the face-lift of a front entry garden Josh toiled out.
We had our front yard landscaping that was 30 years old, completely revamped. Josh gave great suggestions and did a great job!
Decided to add landscaping to back yard and Josh was able to add this to complete our project.
Price assessment: Great price
Response from the owner · 5 months ago
Thanks Donald! It was a pleasure to work for you!
G
Gaila Trusty3 reviewsiTotal number of Google reviews Gaila has written across all businesses on Google Maps, not just this one.
Josh did everything I wanted and I was very impressed. I would highly recommend him to everyone I know. My dog even approved of his company and work that he did. Brand new mulch, redid a paver patio I tired to but was to much for me to handle and removed bushes in the front of the house.
