Google reviewers rate Masters Chauffeur Services five out of five stars based on thirty reviews, noting that the owner responds to ninety percent of feedback. Customers frequently cite punctuality, professional drivers, and clean vehicles as key aspects of their experience. The company is also recognized for responsive communication and easy booking processes, particularly for airport transfers. No recurring criticisms were identified in the provided positive excerpts.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
On time, very professional, clean and neat! We’ll definitely use again!!! And they really are the best of the best! Made you feel confident in their service! We use them often and highly recommend them!!! Great company to use, never disappoints! Highly recommend!!!!
Thank you for your 5-star rating, Rick! We appreciate your business and look forward to serving you again.
Always a pleasure to work with!
Thank you for the positive feedback, George! We are always happy to assist you and look forward to our continued collaboration.
I v used Shams couple times to pick up my clients and I v always hear great feedback from my clients. Always on time, well dressed, clean car and very professional.
I could not have asked for a better experience! The drivers were both so incredibly professional, attentive, went above and beyond my expectations and turned a long arduous drive into a pleasant experience. Who can say that with LA traffic?! I was fortunate to have Jeanette on my ride up who is a superstar, and Shams on the way back who is absolutely fantastic as well. I've already booked my next reservation. Thank you so much for taking such great care of me!!
Tracey, thank you so much for this wonderful feedback! We’re incredibly grateful for your trust and so happy we were able to turn LA traffic into a comfortable, pleasant experience for you. We truly appreciate your next reservation and can’t wait to welcome you back on board.
Very punctual. Excellent driver: personable, neet and courteous. Felt safe in heavy traffic , Arrived to airport on time. Also, pick up was a breeze. He was waiting for me when I arrived. Everything went smooth as silk. Highly recommend.!
Thank you for sharing your experience! We’re delighted to know you felt well taken care of. Punctuality and professionalism are at the heart of our service, and we look forward to welcoming you again.
I booked this company for airport services for my mother. On the day of her departure they texted her to let her know who her driver was and what car they would be driving. They were punctual, the car was clean and the driver drove in a manner that made my mom feel safe. My mom ended up being admitted to the hospital while she was visiting me in another state. She texted her driver (she couldn’t remember his name) and I emailed the co-owner Kate, letting them know her return trip date was now unknown. Both responded (on Sunday) saying that they would have a car ready for her whenever she did make it home and sent well wishes for a speedy recovery. I was really impressed with the quick response and that they were more concerned about my mom’s health than they were with getting a definitive date and time for pick up. I would absolutely use this company again and would recommend you do as well! Thanks again Kate.
Thank you for trusting Masters Chauffeur Services with your mother’s airport transportation and for sharing such a thoughtful review. We’re glad our chauffeur’s communication, clean vehicle, and safe driving helped her feel comfortable. It means a lot to hear that our punctuality and service quality stood out. We’re here anytime your family needs us.
Honestly they are one of the best! Professional, kind and professional! They get you to your destination safely and quickly! Only car service I’ll ever use!
Thank you so much for your wonderful review! Our team works hard to ensure that every journey is comfortable and safe, and it’s rewarding to know that our efforts are appreciated. We look forward to serving you again in the future!
Working with MCS has made my job so much easier. They are quick to respond, easy to work with, and always reliable which gives me peace of mind. Such a pleasure to work with. Hope for many more years of working together!
Michelle, thank you so much. This truly means a lot to us. Working with you has been just as much of a pleasure on our end! We’re so glad to hear we’ve made things a little easier for you. Looking forward to what’s ahead!
Thank you for making my journey to the airport so smooth!" The ride was truly fantastic 🤩🤩🤩
Ragda, thank you for your kind words! We're so glad to hear your ride to the airport was smooth and enjoyable. It was our pleasure to assist you, and we look forward to taking care of your next journey.
I use Master Chauffer for all my trips to and from LAX and any where else that might be an hour of travel distance or more. They are always on time to pick me up. Professional and white glove service treatment. Quick and helpful to set up an appointment for me. Personable, they have learned my name and always have interest in my trips. Once they learned that I enjoy Red Bull, they started having one in my rides. I have never been late for a flight. Always arrived to the airport with plenty of time. I have had 3 different drivers and each one is as amazing as the next..
Thank you so much, Matthew! We’re truly grateful for your continued trust and loyalty. It’s always a pleasure to take care of your transportation, and we’re so glad to hear that our team’s reliability and service have made a difference. We’ll be sure to share your feedback with our chauffeurs, it means a lot to all of us. Looking forward to your next trip!