Google reviewers rate Matcha Toko 4.6 out of 5 based on 492 reviews, noting that the owner has not responded to any customer feedback. Customers frequently praise the shop for its fast service, friendly staff, and affordable prices, particularly for matcha soft serve and iced beverages which are described as smooth and flavorful. However, a recurring criticism involves the preparation of hot matcha drinks, with several reviewers complaining that the shop uses pre-mixed, refrigerated matcha rather than freshly whisked powder, resulting in a watery or inferior taste.
Google rating: 4.6 out of 5 from 492 reviews (78% five-star).
Reviews on this page: 492 Google reviews (348 with written comments, 222 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 28, 2026.
Service: Bubble Tea Shop serving San Francisco, California.
Data from Google, last updated November 9, 2026.
Star ratings
492 Google reviews we collected
4.6of 5
5 stars38378%
4 stars6613%
3 stars224%
2 stars82%
1 star133%
Praise vs complaints
Phrases our text analysis found in 348 written reviews
93%praise
Praise17193%
Complaints127%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8144%
Speed & response3519%
Would recommend2413%
Price & value2313%
Quality & results127%
Honesty & trust74%
Communication11%
What customers talk about
We read 348 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Smooth, not chalky, it was not too sweet and was a good size.”
“Employee with acne ridden face was very rude when I asked for a hot matcha, she told me that they didn't serve hot drinks.”
“…ter placing my order and received it 😭OMG The staff here are blazing fast, and the matcha soft serve is perfectly smooth and bitter.…”
“I highly recommend you stop by if your walking around Chinatown.”
“I would recommend to start making fresh matcha using a bowl and whisk each time a customer orders a $6 hot traditional matcha tea.”
“The ice cream was so good and the service was great, a lot of ice cream for a good price.”
“Definitely a little on the pricey side but a great way to satisfy your matcha cravings.”
“If you want the best Matcha with great service come to Chinatown San Francisco!”
“The ice cream was fine, but I also ordered a hot matcha latte — and it was terrible.”
“It was my very first time trying a matcha soft serve swirled with vanilla, and I honestly wasn’t sure what to expect.”
“The young girl behind the counter was so patient & kind explaining things & letting me sample before making a decision.”
People customers mention
Chinatown20 reviews
Maiko17 reviews
Latte7 reviews
Japantown6 reviews
Japan5 reviews
China3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I ordered a matcha cold brew with matcha foam. While they were quite accommodating regarding my customized order, I was surprised to find that they were using pre-made matcha brew rather than freshly whisking ceremonial matcha powder and then using that. I didn't expect a dedicated matcha cafe to do that, so I was very disappointed. It reflected in the taste too. It wasn't fresh.
S
sophie Goodman8 reviewsiTotal number of Google reviews sophie has written across all businesses on Google Maps, not just this one.
I was walking through China town and spotted this shop, the matcha was very good and the service was very quick. The woman working there was very friendly and their drinks are very affordable. 👍🍵
D
DondréLocal Guide · 1,512 reviewsiTotal number of Google reviews Dondré has written across all businesses on Google Maps, not just this one.
Excellent execution on the hojicha it was great. Smooth, not chalky, it was not too sweet and was a good size. This spot is a walk in and take away spot mostly. There isn't much seating at all I think I recall seeing 3 chairs by the window. The staff was great.
E
Esenbek AlievLocal Guide · 96 reviewsiTotal number of Google reviews Esenbek has written across all businesses on Google Maps, not just this one.
one of the best matcha i have ever had! it’s grassy the right way, smooth, sweet but not milky. though keep in mind! very high caffeine concentration. my roommate and i crashed after 4hrs. would do it again.
T
Theresa HLocal Guide · 146 reviewsiTotal number of Google reviews Theresa has written across all businesses on Google Maps, not just this one.
Made my brother got me a matcha soft serve, or did I planted him the idea and he willing bought me one? hahaha.. I did not quite remember... Anyway, it was so yummy!!
SERVICE 5/5
Staff was friendly. They made my soft serve and it looked so pretty; the soft serve was topped with matcha powder. Thank you!
AMBIANCE 5/5
There was a line but the staff worked really fast. This was more like a grab-and-go store.
FOOD 5/5
We both were so full from our dinner; I told my brother I wanted to walk back to Matcha Cafe Maiko to buy soft serve. I probably gave him the puppy look? He got me one and I was happily eating the matcha soft serve when we walked back to the hotel. It was high quality matcha soft serve with home made waffle cone. I am sure I could have another if he wanted to get me the 2nd one.. hehe..
Ahh.. I went to bed that night really happy 🥰
C
Carlos7 reviewsiTotal number of Google reviews Carlos has written across all businesses on Google Maps, not just this one.
