Google reviewers rate Mathews CPA Inc. 4.8 out of 5 based on 259 reviews, with the owner responding to 23 percent. Positive feedback highlights efficient tax filing, clear explanations, and timely handling of last-minute document submissions. However, recurring criticisms in low-star reviews focus on poor communication, slow response times, and a perceived decline in customer service quality, including instances of unexplained billing and missed follow-ups.
Google rating: 4.8 out of 5 from 259 reviews (92% five-star).
Reviews on this page: 259 Google reviews (159 with written comments).
Owner responses: the business replied to 23% of reviews.
Most recent review: August 31, 2026.
Service: Accountant serving Austin, Texas.
Data from Google, last updated November 9, 2026.
Star ratings
259 Google reviews we collected
4.8of 5
5 stars23892%
4 stars93%
3 stars00%
2 stars31%
1 star93%
Praise vs complaints
Phrases our text analysis found in 159 written reviews
96%praise
Praise28796%
Complaints114%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7224%
Would recommend6421%
Speed & response5819%
Quality & results5518%
Communication217%
Honesty & trust217%
Price & value72%
What customers talk about
We read 159 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Despite last-minute challenges and delays in providing documents, they handled everything with incredible efficiency and professionalism.”
“One person I spoke with, whose name I believe was Aisel or something similar, was extremely rude and dismissive.”
“Highly recommend Mathews CPA’s services and will definitely work with them again!”
“I had a very disappointing experience with this firm and would not recommend them based on how my situation was handled.”
“Their quick turnaround and dedication ensured we met deadlines, making a stressful process so much smoother.”
“He was professional, detail-oriented, and took the time to explain everything clearly.”
“The document sharing mechanism is streamlined and they are very good with communicating information throughout!”
“Unfortunately, recent experiences have shown a lack of accountability, poor communication, and very limited support during critical tax filing periods.”
“If you're looking for trustworthy and efficient tax support in the Austin area, I highly recommend Anish and the team at Mathews CPA Inc.”
“He’s always fair with his prices and quick to get you in and out.”
“extremely sorry to say that team is not focused on client service and not stick to their words when it comes to service fee.”
People customers mention
Anish19 reviews
Tax7 reviews
Pillai5 reviews
Matthew4 reviews
Subha3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I had a very disappointing experience with this firm and would not recommend them based on how my situation was handled.
During my separation, my ex-husband opened an LLC using information connected to my EAD without my knowledge or consent. From my understanding, this firm was involved in the process, and I was extremely concerned that I was never contacted to verify my authorization or consent before the matter moved forward.
When I later reached out to understand what had happened and to raise my concerns, I was even more disappointed with the way I was treated. One person I spoke with, whose name I believe was Aisel or something similar, was extremely rude and dismissive. Instead of addressing my concerns professionally, the conversation left me feeling disrespected and unheard.
This situation caused me significant stress and consequences, and I believe greater care, verification, and professionalism should have been exercised. Based on my personal experience, I would strongly encourage others to ask detailed questions, verify every step of the process, and be very cautious before working with this firm.
Price assessment: Not sure
L
Lokesh BangeraLocal Guide · 19 reviewsiTotal number of Google reviews Lokesh has written across all businesses on Google Maps, not just this one.
As a long-standing customer, I am extremely disappointed with how the customer service quality has deteriorated over the years at Mathews chacko tax filing company. What once used to be a reliable and customer-focused experience has now become frustrating, slow, and impersonal. Response times have significantly increased and resolving even simple issues now requires multiple follow-ups from customer.
Over the years, I remained loyal because of the trust and professionalism the company originally provided to me and my family right from bachelor Day to family now. Unfortunately, recent experiences have shown a lack of accountability, poor communication, and very limited support during critical tax filing periods. It feels like customer satisfaction is no longer a priority.
For a Mathews company handling something as important and sensitive as taxes, consistent and dependable customer support is essential. I sincerely hope the management takes customer feedback seriously and works toward restoring the level of service that long-time customers once appreciated.
If not to all visitors here to urge to look for an alternative if in case if you're sailing in the same boat as a loyal customer, for new customers there shouldn't be any issues at all ( also based on assumptions)
S
Sushanth Sakhamuri1 reviewiTotal number of Google reviews Sushanth has written across all businesses on Google Maps, not just this one.
★★★★★
I can’t thank Mathews CPA enough for their outstanding help with our tax filing! Despite last-minute challenges and delays in providing documents, they handled everything with incredible efficiency and professionalism. Their quick turnaround and dedication ensured we met deadlines, making a stressful process so much smoother. Highly recommend Mathews CPA’s services and will definitely work with them again!
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Naveen Kumar4 reviewsiTotal number of Google reviews Naveen has written across all businesses on Google Maps, not just this one.
Anish Mathew made my tax filing experience incredibly smooth and stress-free. He was professional, detail-oriented, and took the time to explain everything clearly. I felt confident and well taken care of throughout the entire process.
If you're looking for trustworthy and efficient tax support in the Austin area, I highly recommend Anish and the team at Mathews CPA Inc. — they truly go above and beyond!
H
himanshu pandey1 reviewiTotal number of Google reviews himanshu has written across all businesses on Google Maps, not just this one.
My experience in working with Mathews CPA Inc was very much a positive one. Thank you for making the tax process a very pleasant experience. He gives excellent advice for the tax filing process.
V
Vikas Sharma11 reviewsiTotal number of Google reviews Vikas has written across all businesses on Google Maps, not just this one.
I’m a repeat customer to Mathews CPA Services. Anish Pillai helped me in processing a complex tax matter and promptly filling tax returns for several years.
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Rejoy MathewsLocal Guide · 21 reviewsiTotal number of Google reviews Rejoy has written across all businesses on Google Maps, not just this one.
My wife and I have been doing my taxes with Mathews CPA for the last 3 years and I would definitely recommend them.
The document sharing mechanism is streamlined and they are very good with communicating information throughout!
Response from the owner · a year ago
Thanks for the review Rejoy.
P
Pratik Ghawate4 reviewsiTotal number of Google reviews Pratik has written across all businesses on Google Maps, not just this one.
