I wasn’t asked to write this review, but I genuinely wanted to take a moment to recognize the incredible customer service we received from Matt Used Appliances. Our landlord recently got us a new refrigerator, and the two gentlemen who came out to deliver and set everything up went above and beyond. From the moment they arrived, they were friendly, professional, and straight to the point. They didn’t just do their job and leave they actually took the time to make sure everything was taken care of properly. We ran into an issue because we didn’t have the necessary filter, which meant we couldn’t use the refrigerator’s water and ice features. One of the guys went completely above and beyond to make sure we were able to get the filter today, so we could have a fully working refrigerator instead of leaving us to figure it out ourselves. That kind of customer service is becoming harder and harder to find. They were helpful, respectful, and genuinely seemed to care about making sure we were taken care of. I highly recommend Matt Used Appliances—not just for the appliances, but for the people behind the service. You truly don’t get this kind of customer service just anywhere.
Matt's New & Used Appliances
Matt's New & Used Appliances at a glance
Google reviewers rate Matt's New & Used Appliances 4.5 out of 5 based on 306 reviews, with the owner responding to 67% of them. Customers frequently praise the friendly staff, reasonable pricing, financing options, and professional delivery and installation services. However, lower-rated reviews highlight recurring issues with unreturned phone calls, appliances arriving with defects or missing parts, and dissatisfaction with the third-party rent-to-own financing company used by the store.
- Google rating: 4.5 out of 5 from 306 reviews (78% five-star).
- Reviews on this page: 306 Google reviews (219 with written comments, 9 with photos).
- Owner responses: the business replied to 67% of reviews.
- Most recent review: October 17, 2026.
- Service: Microwave Repair Service serving Lake Charles, Louisiana.
Data from Google, last updated November 12, 2026.
Star ratings
306 Google reviews we collected
- 5 stars23978%
- 4 stars268%
- 3 stars176%
- 2 stars83%
- 1 star165%
Praise vs complaints
Phrases our text analysis found in 219 written reviews
- Praise27595%
- Complaints155%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude9633%
- Price & value5920%
- Quality & results4516%
- Would recommend3311%
- Speed & response2910%
- Honesty & trust207%
- Communication83%
What customers talk about
We read 219 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From the moment they arrived, they were friendly, professional, and straight to the point.”
“They go out of their way to make sure you get exactly what you’re looking for at a very reasonable price!”
“I think it was a little overpriced, but thank god they work with me to bring the price down and i'm grateful”
“Technican Jeremy came out and found the problem with my dryer with no problem, great job”
“The fridge I bought didn't work when I got home and it was replaced with one that was worth WAY less and missing drawers/shelves.”
“I highly recommend Matt Used Appliances—not just for the appliances, but for the people behind the service.”
“I will never recommend this place to my dog let alone human this bad for business.”
“I Highly recommend MATTS , Fast friendly and Quick Service .”
“I wasn’t asked to write this review, but I genuinely wanted to take a moment to recognize the incredible customer service we received from Matt Used Appliances.”
“He has great customer service Was fast and explained everything to me definitely recommend Buying from Matts Appliances”
People customers mention
- Anthony 11 reviews
- Jerry 5 reviews
- Brandon 4 reviews
- Tyson 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.5 ★★★★★ 306 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great personal service !!!
Thank you so much for your review! We truly appreciate your kind words. Providing personal, attentive service is something our team takes great pride in, and we're grateful you had a great experience with us. Thank you for your business, and we look forward to serving you again in the future!
⭐⭐⭐⭐⭐ I purchased an LGwasher and dryer set tonight and got an amazing deal! Brandon and Jerry were fantastic—very helpful, knowledgeable, and never pushy. They made the whole buying experience easy and enjoyable. Everyone I encountered was friendly and welcoming, and the appliances were clean, looked like new, and were priced great. I highly recommend. Everything that I heard about this place is true!!
Thank you so much for your kind words and for taking the time to leave us such a wonderful review. We're thrilled to hear you had a great experience with Mr. Brandon and Mr. Jerry. They take great pride in helping our customers find the right appliances without any pressure, so we're glad that came through during your visit. It also means a lot to hear that our team made you feel welcome and that you were pleased with the quality and value of our appliances. Thank you for trusting us and for recommending us to others. We truly appreciate your business and hope you're enjoying your new LG washer and dryer set!
I had to make a review about this place! I'm not gonna lie, I was having a really bad day. To make it even worse, both my washer and dryer stopped working at the same time. 😩 As soon as I walked in, Jerry and Anthony were amazing and honestly turned my whole mood around. The atmosphere was really peaceful and welcoming, which I definitely needed. They got me in a washer and dryer for under $599, and it's getting delivered tomorrow! , . If you're looking for great customer service and a good deal, I'd definitely recommend checking this place out! They have huge selection of machines to choose from.
Thank you so much for sharing your experience with us. We're sorry your day started off the way it did, but we're so glad Jerry and Anthony were able to help make it a little better. Providing a welcoming atmosphere and taking great care of our customers is exactly what we strive for every day. We hope you're enjoying your new washer and dryer, and we truly appreciate you trusting us to help during a stressful situation. Thank you for your recommendation and for choosing us. If you ever need anything in the future, we're always here for you.
The staff is unbelievable. They go out of their way to make sure you get exactly what you’re looking for at a very reasonable price! And their warranty is amazing!
Thank you so much for your kind words and for taking the time to leave us this wonderful review. It truly means a lot to our entire team. We work hard to make sure every customer feels valued and receives the best service possible, so hearing that we were able to do that for you is incredibly rewarding. We're grateful for your trust in us and appreciate the opportunity to earn your business. We look forward to serving you again in the future!
Called repeatedly with no answer. When I finally received a call back about wanting to buy a washer, the sales guy told me he woukd send pictures of a washer that fit what we wanted and when I tried to talk about an option he said he had too many people inside the store and didn't have time to talk. THEN WHY CALL ME? I'm going to Lowe's or Stine's.
We're truly sorry this was your experience. We completely understand why you were frustrated, especially after trying multiple times to reach us and then feeling rushed when you finally got a call back. That's not the kind of experience we want anyone to have. We did have a few salespeople out that day, but we don't want to use that as an excuse. We simply should have done a better job communicating and giving you the time and attention you deserved. We're blessed to stay extremely busy because of the incredible prices and deals we're able to offer our community, but no matter how busy things get, we never want a customer to feel like they're just another number. Our goal has always been to treat people like family. If you're still in the market, we'd truly love the opportunity to make this right. We have washer and dryer sets starting at just $599, and individual washers and dryers starting around $259–$279. We'd be happy to help you find exactly what you're looking for and give you the experience you should have had from the start. We sincerely hope you'll consider giving us another chance.
Let me start by saying that this is the first time I've ever purchased used appliances. I was nervous but determined to save money. The store was packed on a Saturday which seemed like a great sign. Andrew was my salesman and he was friendly and helpful. I had a set budget and was able to purchase a Kenmore washer and dryer set for $851 after taxes and delivery. After the expert delivery and setup, I attempted to wash a load using deep fill setting. Washer would not deep fill. I was crushed. Called the store and left a message for service to call me the next morning. No call. I called again and got service on the phone and he began to tell me that these washers do not deep fill. Then to send video of it not filling. I was in tears. I'm an old lady now and I'm not doing all of that. Service set an appt for 8-10 am to look at it to accommodate my work schedule. The day comes and no one shows up. They changed the time to 12-2 which would be after I was at work. I started to fear that I'd been taken advantage of. My 30 day warranty was rapidly expiring and I'd been unable to wash anything. I called the store and got Jesse on the phone. EVERYTHING changed after that. Jesse took control of my situation and within 2 days, I had a better, nicer Whirlpool set switched out and operating perfectly. If you're on the fence about using Matt's Appliance, don't be. I am extremely pleased and comforted that my decision to purchase from Matt's was the right one.
Thank you so much for sharing your experience. We sincerely apologize for the frustration you experienced in the beginning, but we’re grateful we had the opportunity to make things right. Jesse and our team work hard to stand behind what we sell, and we’re glad we were able to get you into a set you’re happy with. Thank you for trusting Matt’s New & Used Appliances and for giving us the chance to earn your business. We truly appreciate you!
I really needed to replace my old washer, and I'm so glad I stopped by here. The shop had a great selection of appliances, and the staff were super helpful in explaining the different models to me without being pushy at all. They made the whole process easy and even helped me figure out a financing plan that worked for my budget. It’s a great local spot if you're looking for quality gear at a fair price, and I definitely feel like I got a good deal.
Thank you for taking the time to share your experience! We're so happy to hear that we could help you find the right washer and make the process simple and stress-free. Our team believes that every customer deserves honest guidance, helpful information, and the time needed to make the best decision for their home and budget—without ever feeling pressured. We're glad you found our selection, customer service, and financing options helpful. As a local business, we work hard to provide quality appliances, fair prices, and a level of care that keeps our customers coming back. Knowing that you feel you received a great deal and a great experience means the world to us. Thank you for choosing Matt's! We truly appreciate your support and look forward to serving you again whenever you need us.
My guys who delivered my fridge, were very professional, helpful, careful with putting up in kitchen. They get a job done, to my satisfaction. Thanks guys!!!!
Thank you so much for your kind words! We're thrilled to hear that our delivery team provided a professional, helpful, and careful experience while installing your new refrigerator. Customer satisfaction is at the heart of everything we do, and it's wonderful to know our team delivered the level of service you deserve. We truly appreciate your business and your feedback, and we'll be sure to share your compliments with the crew. Thank you for choosing Matt's!
The guys were great, no complaints!
Thank you for the great review! We're delighted to hear that everything went smoothly and that our team provided a positive experience. Customer satisfaction is our top priority, and it's always rewarding to know our customers are happy with the service they received. We appreciate your business and thank you for choosing Matt's!
Business details
- Address: 2600 Common St, Lake Charles, LA 70601
- Phone: (337) 244-7589
- Website: mattsappliancesla.com
- Service area: Lake Charles, LA