Customers frequently praise the store's knowledgeable staff for providing helpful, non-pushy guidance on mattress selection and budgeting, often resulting in quick credit approval. Positive reviews highlight smooth, on-time delivery experiences and a comfortable showroom environment. However, low-star feedback indicates recurring issues with delivery cancellations, stock shortages, and perceived pressure during financing discussions, leading to frustration over unmet commitments and poor post-sale support.
Google rating: 4.9 out of 5 from 643 reviews (97% five-star).
Reviews on this page: 643 Google reviews (526 with written comments, 5 with photos).
Owner responses: the business replied to 69% of reviews.
Most recent review: October 23, 2026.
Service: Mattress Cleaning Service serving Snohomish, Washington.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
643 reviews on Google
5★625
4★11
3★0
2★1
1★6
Reviews from Google, shown as published (original wording, unedited).
TW
Todd Wanke11 reviews
★★★★★
The Snohomish store is set up great with options for any type of sleeper! We had an awesome sales experience with Clay, who is an expert in the industry, no doubt about it! Clay listened to our concerns and was able to point us in the right direction. We are so excited to receive our new mattress and will definitely recommend Mattress Firm to our friends.
Response from the owner · 2 days ago
Thank you, Todd! We're glad to hear you had a great experience at our Snohomish store and that Clay was able to assist you so well. Your excitement for your new mattress is contagious, and we appreciate your recommendation to friends!
I visited the Snohomish location and Vincent was very friendly and helpful in helping me select the right bed for my needs and budget. Quick and easy credit approval, and delivery was next day! Excellent service.
Response from the owner · 4 days ago
Thank you, Sue, for your kind words! We're glad to hear that Vincent was friendly and helpful in finding the right bed for you. It's great that the credit approval and delivery were quick and easy. We appreciate your support!
Ill start by saying I only write maybe 1 review every couple years......Clay was very knowledgeable and helpful. We came in already knowing what we wanted but we still got alot of helpful information. As he said the mattress is hard as a rock right now so hopefully it breaks in as promised like the floor model. He also went above and beyond to assure we could get promt delivery and use the 300.00 gift towards the accessories we wanted although they were over the 300.00.
Thanks
Clay
Response from the owner · a month ago
Thank you, Josh! We're glad to hear that you found Clay knowledgeable and helpful during your visit. It's great that you got the information you needed and that Clay ensured prompt delivery while assisting with the gift for your accessories. We appreciate your feedback and hope you enjoy your new mattress once it breaks in!
